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- Tasks: Manage daily operations at our assessment centre and support the team in achieving targets.
- Company: Join a caring and professional team at IPRS PFAS, a leader in medical assessments.
- Benefits: Enjoy 25 days leave, health plans, and a supportive work environment.
- Other info: We promote diversity and welcome applications from all backgrounds.
- Why this job: Make a difference in healthcare while developing your skills in a dynamic setting.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 26436 - 26437 £ per year.
IPRS PFAS are an independent provider of quality medical assessments using a network of specialist health practitioners based in various clinics, mostly around the Southeast of the UK. We pride ourselves on being professional, caring and having a great knowledge in our field valuing teamwork as one of our greatest strengths. We listen to customers, claimants and our colleagues to help our continual learning and development.
We are looking for a Unit Coordinator who has excellent receptionist, customer service and administration skills to join the team working at our Assessment Centre/Clinic in Redhill.
Main duties- Oversee and manage the daily administrative operations of the assessment centre/clinic reception.
- Liaise regularly with Coordinators, Service Delivery, Clinical Delivery, and Customer Services teams across locations.
- Welcome individuals, record attendance, and confirm Data Protection and identity verification checks.
- Keep individuals informed of appointment delays and manage queries, information requests, and complaints.
- Accurately update records using bespoke computer systems and comply with Corporate Data Protection policies.
- Undertake First Aid and Fire Marshall training, follow Health and Safety policies, and perform site checks.
- Manage booked slots and collaborate with Senior Management, CSL, and HPs to achieve centre and individual targets.
- Compile and submit reports, liaise with clinical colleagues, and support the centre in meeting KPIs and overall business objectives.
- Maintain the appearance and readiness of all rooms, equipment, and supplies, and ensure filing systems for patient records are accurate.
- Answer, direct, and make telephone calls, addressing queries as needed.
- Arrange additional services for the assessment centre/clinic, such as interpreters.
- Collate weekly slot submissions and update PRS diaries accurately.
- Ensure professional behaviour, appearance, and adherence to organisational policies and procedures.
- GNVQ/NVQ Level 2 qualification or equivalent in Customer Service (desirable)
- 4 GCSE/O level passes A-C or equivalent, including English and Maths (essential)
- A minimum of two years customer service reception experience (essential)
- Experience in customer service/reception roles, including interacting with medical professionals and patients.
- Proficient in Microsoft programs and databases, with experience managing a team in a target-driven environment.
Position: Full-time, permanent.
Location: Redhill – Site based (with occasional WFH)
Hours: 40 hours per week, Monday to Friday.
What We Offer
- 25 days annual leave + Bank Holidays
- Company pension scheme matched up to 6%
- Life assurance
- Westfield Health Cash Plan
- Professional subscription subsidies
- Employee Assistance Programme (including confidential counselling)
- High‑street discounts
- Moving Day Leave
- Volunteering days
- Environmental initiatives
- Free eye tests every 2 years
- Free annual flu vaccination
- £1,500 "Recruit a Friend" bonus
Apply directly or please feel free to reach out to our recruitment team for a confidential chat. At PFAS, we value and promote diversity and are committed to equality of opportunity for all. We are proudly Disability Confident employers and as such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact pfas.recruitment@iprsgroup.com
Unit co-ordinator in Redhill employer: PFAS (Personal Functional Assessment Services)
Contact Detail:
PFAS (Personal Functional Assessment Services) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Unit co-ordinator in Redhill
✨Tip Number 1
Network like a pro! Reach out to current employees at IPRS PFAS on LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and administration. We recommend role-playing with a friend to get comfortable with your responses and show off those excellent skills!
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with the hiring team, let them know why you’re excited about working at IPRS PFAS and how you can contribute to their mission of quality medical assessments.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the position. Plus, it’s a great way to reiterate your fit for the Unit Coordinator role.
We think you need these skills to ace Unit co-ordinator in Redhill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and administration skills, as these are key for the Unit Coordinator role. We want to see how your experience aligns with our values of professionalism and teamwork!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Share why you’re passionate about joining our team at IPRS PFAS and how you can contribute to our mission. Keep it friendly and professional, just like us!
Showcase Relevant Experience: When detailing your work history, focus on roles where you’ve managed reception duties or worked in a medical environment. We love seeing how you’ve handled queries and complaints, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at PFAS (Personal Functional Assessment Services)
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Unit Coordinator. Familiarise yourself with the daily operations of an assessment centre and be ready to discuss how your previous experience aligns with these tasks.
✨Showcase Your Customer Service Skills
Since this role heavily relies on customer service, prepare examples from your past experiences where you successfully managed queries or complaints. Highlight your ability to remain calm under pressure and how you’ve contributed to a positive customer experience.
✨Demonstrate Teamwork and Communication
This position requires liaising with various teams, so be prepared to discuss how you’ve worked collaboratively in the past. Share specific instances where effective communication led to successful outcomes, especially in a target-driven environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face as a Unit Coordinator and how you would handle them, particularly regarding appointment management and data protection compliance.