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- Tasks: Lead quality assurance for PIP assessments and enhance customer experience.
- Company: Join a supportive team at PFAS, committed to quality and diversity.
- Benefits: Enjoy flexible working, professional development, and a competitive salary.
- Why this job: Make a real difference in people's lives while advancing your career.
- Qualifications: Must be a registered healthcare professional with PIP experience.
- Other info: Hybrid role with excellent growth opportunities and a focus on teamwork.
The predicted salary is between 47000 - 63000 £ per year.
As Functional Assessors at
PFAS
we work on behalf of the
DWP
assessing claimants who have applied for
PIP (Personal Independence Payments)
benefit. We act as information gatherers, and we assess how each individual\’s disability/condition/illness impacts their functional ability on daily activities by completing thorough assessments in a respectful, non-bias and reassuring manner. We use our clinical curiosity, medical knowledge, learnt resources and clinical guidance to present findings to the DWP. After we have gained all the information, we form a report which gets sent to the DWP case managers who make the decision on the claimant\’s eligibility. The DWP will make their decision by looking at the claim and its supporting evidence. Our assessment report is only one part of this supporting evidence.
We are looking for a
Quality Assurance Lead – PIP,
to create and support a robust quality and customer focused culture that is also performance driven, whilst developing and protecting our reputation. Using management information to identify trends impacting quality and performance. To work closely with other members of the team to drive a quality culture while ensuring that customer care is delivered to the highest standard. Your success will positively impact our
PIP delivery
and improve customer outcomes
Position:
As a
PIP Quality Assurance Lead for IPRS PFAS,
you will be responsible for driving our quality, productivity and enhancing our customers\’ experience including:
- To maintain professional standards and best practice in line with regulatory expectations.
- Keep registration, revalidation, and CPD/CME up to date with NMC, GMC, and HCPC requirements.
- Ensure ongoing approval for PIP benefits and complete assessments as needed.
- Monitor PIP quality trends using management information at team and individual levels.
- Align team and individual quality indicators with national benchmarks and drive improvements.
- Identify Health Professionals (HPs) needing support and provide tailored pathways for development and encourage regular sharing of best practices within the team (e.g., weekly discussions).
- Support CPD and CME completion at the team level.
- Maintain and enhance clinical quality to meet PIP quality targets (TPLs) and also support initiatives to improve team productivity and efficiency.
- Lead quality calls to communicate performance expectations and progress to HPs and managers.
- Provide timely feedback to HPs, escalating issues where deadlines cannot be met.
- Review and address complaints at both individual and team levels to identify risks and opportunities.
- Support complaint responses in line with Prime Contract Holder guidance.
- Work closely with senior leadership (HCGQ, HL, and Prime Contract Holder) to provide updates, raise concerns, and improve clinical delivery across PFAS.
- Maintain clinical governance and professional standards in line with DWP, GMC, NMC, and HCPC requirements.
- Provide clinical leadership by supporting HP interviews and ensuring timely communication of clinical and quality messages.
Other duties:
- Provide strong senior clinical leadership through visibility (on-site or virtual) and by fostering collaborative relationships with operational colleagues.
- Ensure clinical and quality objectives are communicated, reviewed, and key issues or future needs are escalated to relevant stakeholders
Requirements:
To be seriously considered for this role, you must have:
Qualifications:
Physios/OTs
Physiotherapist or Occupational Therapist registered with the Health & Care Professions Council (HCPC) (E)
Paramedics
Paramedic registered with the Health & Care Professions Council (HCPC) (E)
Nurses:
Registered Nurse (E) Registered with the Nursing and Midwifery Council (NMC)
Experience:
- Must have current approval in PIP benefit with at least 2 years of postgraduate clinical experience, including PIP or WCA assessments (E)
- Previous experience in using computer software including Microsoft Office (E)
- Previous experience of using online/computerised reporting templates/databases and interpreting statistics for the purpose of managing & reporting (D)
- Experience of quality assurance, clinical report checking and/or clinical audit (E) An understanding of PFAS operational procedures (D)
Skills:
- Proven track record of achieving targets, meeting standards, and maintaining professionalism under pressure while upholding PFAS values.
- Strong team player with experience leading diverse teams, mentoring colleagues, and role-modelling positive behaviours.
- Excellent oral and written communication skills, able to negotiate, influence, and build strong relationships with medical, administrative, internal, and external stakeholders.
- Flexible and resilient in fast-changing environments, with experience in change management and the ability to respond effectively to unexpected challenges.
- Skilled in time management, databases, Microsoft Office, and committed to continuous professional development to deliver the best outcomes for claimants and clients.
Other information:
Salary
:
£55,000
Position
: Full-time,
permanent
.
Location
:
Hybrid
(Eastbourne)
Hours
:
40 hours per week
, Monday to Friday (8:30am – 5pm)
What We Offer:
- Flexible Working
- IPRS Clinical Development Training Program
- An annual CPD budget to fund for external courses
- Protected Weekly Hours for Development
- Professional Development Opportunities
- Employee Assistance Programme including free confidential counselling
- High-street discounts
- 21 days\’ annual leave plus 8 days\’ allocated for bank holidays (you will be required to work bank holidays as part of your working pattern).
- Moving Day Leave
- Membership of the Company pension scheme
- Recruit a Friend bonus scheme
- Environmental Initiatives
- Westfield Health Cash Plan
- Free Eye Tests every 2 years
- Free annual Flu-Vaccination
- Upon completion of probation, the successful candidate will also be eligible for the company bonus scheme, allowing them to earn up to 10% of annual salary based on company and individual performance.
Apply directly or please feel free to reach out to our recruitment team for a confidential chat.
At PFAS, we value and promote diversity and are committed to equality of opportunity for all. We are proudly Disability Confident employers and as such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact
PIP Quality Assurance Lead employer: PFAS (Personal Functional Assessment Services)
Contact Detail:
PFAS (Personal Functional Assessment Services) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PIP Quality Assurance Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and quality assurance sectors. Attend industry events or webinars to meet potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to PIP assessments and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Focus on articulating your experience in quality assurance and how you've driven improvements in previous roles. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at PFAS.
We think you need these skills to ace PIP Quality Assurance Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills for the PIP Quality Assurance Lead role. We want to see how your background aligns with our mission and values!
Showcase Your Clinical Knowledge: Since this role involves assessing functional abilities, it’s crucial to demonstrate your clinical expertise. Use specific examples from your past experiences that showcase your understanding of PIP assessments and quality assurance.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly see why you’re a great fit!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at PFAS (Personal Functional Assessment Services)
✨Know Your Stuff
Make sure you brush up on your knowledge of PIP assessments and the relevant regulations. Familiarise yourself with the DWP's expectations and how your role as a Quality Assurance Lead fits into the bigger picture. This will show that you're not just interested in the job, but that you understand its importance.
✨Showcase Your Leadership Skills
As a Quality Assurance Lead, you'll need to demonstrate your ability to lead and mentor others. Prepare examples of how you've successfully led teams or improved processes in the past. Highlight your experience in fostering a quality culture and how you can bring that to the team.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like addressing complaints or supporting team members needing development. Think through potential scenarios beforehand and prepare your responses to showcase your problem-solving skills and clinical judgement.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team's current challenges or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if the company culture aligns with your values.
