Clinical Standards Lead L4 in Norwich

IPRS PFAS are an independent provider of quality medical assessments using a network of specialist health practitioners based in clinics, mostly around the Southeast of the UK. We pride ourselves on being professional, caring and having strong knowledge in our field, valuing teamwork as one of our greatest strengths. We listen to customers, claimants and colleagues to support continual learning and development.

We are seeking a Clinical Standards Lead, a professional role within the Operations team that reports to the Service Delivery Manager. This is an exciting opportunity for a skilled healthcare professional to mentor and develop colleagues within a dynamic and collaborative environment.

Key Tasks and Responsibilities

• Support the delivery of quality TPLs by conducting a mix of telephone and face-to-face assessments for DWP benefit claims, maintaining clinical expertise through ongoing hands-on practice.
• Mentor and coach HCPs in person or remotely, act as the first point of contact for clinical questions, and escalate issues as needed while communicating resolutions back to the team.
• Analyse clinical information and medical evidence to produce clear, professional reports that support DWP decision-makers in assessing benefit claims.
• Conduct recorded assessments as needed and use IT software to support clinical decision-making during examinations.
• Collaborate with the Service Delivery Manager to develop best practices, attend regional stakeholder and customer meetings as needed, and audit cases while providing immediate feedback to HCPs.
• Deliver Stage 3 and classroom training to new HCPs, conduct live case observations with coaching and feedback, perform ad hoc duties, and review MI to identify quality or performance trends.

Other Duties

• Maintain a strong senior clinical presence through on-site or video interactions and foster collaboration to strengthen local relationships with operational colleagues.
• Communicate clinical and quality objectives to the team, monitor progress, and provide feedback on key issues, concerns, or future needs to relevant stakeholders.

General

• Maintain high standards in report writing, quality, productivity, and professional conduct.
• Conduct sufficient assessments to stay clinically current and support business needs.
• Pursue ongoing personal and professional development, including CPD and staying up to date with clinical practice.
• Collaborate with colleagues to improve PFAS services while ensuring client and claimant confidentiality and data security.
• Comply with all policies, procedures, mandatory training, and other duties appropriate to the role.

Training

• Support HCPs through onboarding, training, and the approval process to achieve timely approval.
• Ensure both quality and productivity are maintained and effectively managed.

Qualifications, Training and Experience

• Education and Qualifications

• Physios/OTs: Physiotherapist or Occupational Therapist registered with the HCPC (E)
• Paramedics: Paramedic registered with the HCPC (E)
• Nurses: Registered Nurse – Registered with the NMC

• Proficient in using computer software, including Microsoft Office, with at least 2 years of postgraduate clinical experience.
• Experience in consistently conducting high-quality PIP assessments and performing quality assurance, clinical report checking, or clinical audits.
• Experience in using online reporting systems and databases, interpreting statistics for management and reporting, with an understanding of PFAS operational procedures preferred.

• Proven ability to meet targets as a PIP assessor and work effectively within a multidisciplinary team, building positive relationships with medical and administrative staff.
• Strong oral and written communication skills, with experience in change management, influencing others, negotiating, and adapting positively to a rapidly changing work environment.
• Flexible, with a positive attitude, pursuing ongoing professional development and acting as a role model for good practices and behaviour.
• Ability to work effectively within a team to achieve positive outcomes for claimants and clients, communicate clearly with internal and external stakeholders, and manage time to meet deadlines while working independently when required.
• Understands client needs, proficient in databases and Microsoft programs, communicates effectively, leads diverse teams, and maintains professionalism under pressure.
• Driven to succeed in a challenging, changing environment and contribute to organisational culture, aligned with PFAS values of wellbeing, teamwork, and integrity.

Other Information

• Salary: £44,648 per annum
• Position: Full-time, permanent role (Mon - Fri)
• Location: Norwich, site-based (Hybrid - 3 days a week on site)

What We Offer

• 25 days annual leave + Bank Holidays
• Company pension scheme matched up to 6%
• Life assurance
• Westfield Health Cash Plan
• Professional subscription subsidies
• Employee Assistance Programme (including confidential counselling)
• High-street discounts
• Moving Day Leave
• Volunteering days
• Environmental initiatives
• Free eye tests every 2 years
• Free annual flu vaccination
• £1,500 "Recruit a Friend" bonus

At PFAS, we value and promote diversity and are committed to equality of opportunity for all. We are proudly Disability Confident employers and will make reasonable adjustments at interview through to employment for our candidates. We strongly encourage applications from a diverse candidate pool. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact pfas.recruitment@iprsgroup.com