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- Tasks: Manage daily operations at our assessment centre and provide top-notch customer service.
- Company: Join a caring and professional team at IPRS PFAS, a leader in medical assessments.
- Benefits: Enjoy 25 days annual leave, competitive salary, and opportunities for professional growth.
- Other info: Full-time role with a dynamic team in Great Yarmouth, occasional remote work available.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: GCSEs in English and Maths, plus customer service experience required.
The predicted salary is between 26436 - 26436 £ per year.
IPRS PFAS is an independent provider of quality medical assessments using a network of specialist health practitioners based in clinics throughout the Southeast of the UK. We pride ourselves on being professional, caring, and having great knowledge in our field, valuing teamwork as one of our greatest strengths. We listen to customers, claimants and our colleagues to help our continual learning and development.
We are looking for a Unit Coordinator who has excellent receptionist, customer service and administration skills to join our Assessment Centre/Clinic team in Great Yarmouth.
Main Duties- Oversee and manage the daily administrative operations of the assessment centre/clinic reception.
- Liaise regularly with Coordinators, Service Delivery, Clinical Delivery, and Customer Services teams across locations.
- Welcome individuals, record attendance, and confirm Data Protection and identity verification checks.
- Keep individuals informed of appointment delays and manage queries, information requests, and complaints.
- Accurately update records using bespoke computer systems and comply with Corporate Data Protection policies.
- Undertake First Aid and Fire Marshall training, follow Health and Safety policies, and perform site checks.
- Manage booked slots and collaborate with Senior Management, CSL, and HPs to achieve centre and individual targets.
- Compile and submit reports, liaise with clinical colleagues, and support the centre in meeting KPIs and overall business objectives.
- Maintain the appearance and readiness of all rooms, equipment, and supplies, and ensure filing systems for patient records are accurate.
- Answer, direct, and make telephone calls, addressing queries as needed.
- Arrange additional services for the assessment centre/clinic, such as interpreters.
- Collate weekly slot submissions and update PRS diaries accurately.
- Ensure professional behaviour, appearance, and adherence to organisational policies and procedures.
- GNVQ/NVQ Level 2 qualification or equivalent in Customer Service (desirable).
- 4 GCSE/O level passes A–C or equivalent, including English and Maths (essential).
- A minimum of two years customer service reception experience (essential).
- Experience in customer service/reception roles, including interacting with medical professionals and patients.
- Proficient in Microsoft programs and databases, with experience managing a team in a target-driven environment.
- Salary: £26,436.80 per annum.
- Position: Full-time, permanent.
- Location: Great Yarmouth – site based (with occasional WFH).
- Hours: 40 hours per week, Monday to Friday.
- What We Offer: 25 days annual leave +
Unit Coordinator L4 in London employer: PFAS (Personal Functional Assessment Services)
Contact Detail:
PFAS (Personal Functional Assessment Services) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Unit Coordinator L4 in London
✨Tip Number 1
Network like a pro! Reach out to current employees at IPRS PFAS on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching common questions for Unit Coordinator roles. We recommend practising your responses with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Show off your customer service skills during the interview! Share specific examples of how you've handled difficult situations or improved processes in previous roles. This will highlight your fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team.
We think you need these skills to ace Unit Coordinator L4 in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and administration skills, as these are key for the Unit Coordinator role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for our team. Share specific examples of how you've excelled in similar roles and how you can contribute to our assessment centre.
Showcase Your Team Spirit: Since we value teamwork, mention any experiences where you’ve successfully collaborated with others. This will show us that you understand the importance of working together in a clinical environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t hesitate!
How to prepare for a job interview at PFAS (Personal Functional Assessment Services)
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Unit Coordinator role and its responsibilities. Familiarise yourself with the job description, especially the key duties like managing administrative operations and liaising with various teams. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role heavily relies on customer service, prepare examples from your past experiences where you've excelled in this area. Think about times when you managed queries or complaints effectively, as well as how you maintained professionalism under pressure. This will highlight your suitability for the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. For instance, you might be asked how you would handle a situation involving appointment delays or a difficult client. Practise your responses to these types of questions, focusing on your problem-solving skills and ability to stay calm in challenging situations.
✨Demonstrate Teamwork and Communication
As teamwork is one of the company's greatest strengths, be prepared to discuss how you've worked collaboratively in previous roles. Share specific examples of how you communicated effectively with colleagues and contributed to team goals. This will show that you align with their values and can fit into their culture.