General Manager - Soho, London

Hiring immediately for full-time salaried General Manager (GM).

Benefits We Offer

• Competitive Pay & Performance Incentives: Quarterly / Annual bonuses based on performance.
• Professional Development: Paid management training program to enhance skills and advance career - we promote from within.
• Food provided – free meal per shift.
• Employee referral program - Refer a friend for a £100 referral bonus for Team Member positions and £500 for restaurant management positions (for locations other than home location).
• Exclusive employee discounts.

Job Summary

Are you passionate about delivering exceptional guest experiences and driving sales growth? Do you thrive in a fast-paced environment where innovation and teamwork are valued? We are seeking a dynamic and results-oriented Operating Partner to lead our team towards excellence in hospitality. As the Operating Partner, you will play a key role in fostering a culture of integrity, innovation, and exceptional service within our restaurant. With your keen understanding of the local market and strong leadership skills, you will drive sales growth through innovative strategies while maintaining the highest standards of quality and service.

Job Responsibilities

• Guest-centric Focus: Demonstrate genuine passion for exceptional guest experiences, personalised service, and exceeding expectations, driven by innate "Hospitality DNA." Actively engage with guests to foster a welcoming atmosphere, drive sales, and ensure satisfaction, leveraging local market knowledge to boost revenue opportunities.
• Results-Oriented: Drive incremental sales through exceptional service and coaching team members on upselling techniques. Demonstrate strong business acumen through financial analysis for continuous improvement and responsiveness to market trends. Foster an ownership mindset within the team, taking responsibility for all operations and utilizing KPIs and EBITDA targets to spearhead ongoing improvement initiatives for the restaurant's success and long-term growth.
• Restaurant-Centric Focus: Set standards of integrity, professionalism, and innovative thinking while fostering teamwork and dedication within the restaurant, leading initiatives with a focus on simplicity and effectiveness. Develop management team members through leadership training, ensuring preparedness for future roles, while maintaining the highest culinary and hospitality standards for guest satisfaction.
• Leadership and Management Skills: Inspire and motivate the entire team, fostering a cohesive environment and providing training, coaching, and performance reviews. Exhibit curiosity, ambition, and a strong work ethic, encouraging exploration of new ideas and calculated risks to drive organizational success.

Job Requirements

• Requires progressive restaurant/hospitality management experience. For external hires, recent prior experience as a General Manager is required.
• Perform occasional duties such as providing shift coverage, meeting liquor license requirements, delivering large catering orders, making supply runs, local restaurant marketing, attending offsite training and business meetings, and traveling between restaurant locations to support operations.
• Strong passion for delivering exceptional guest experiences with a guest-centric mindset.
• Proven track record of driving sales growth and achieving KPI and EBITDA targets through strategic goal setting and local market expertise.
• Demonstrated success in mentoring and coaching individuals at various levels to unlock their potential and foster professional growth.
• Understanding of managing inventory, cost of goods, financial control (P&L).
• General systems proficiency in POS systems, corporate software systems, third party delivery platforms, inventory systems, reservation systems.

Preferences

• Proficient in English.
• Experience in casual or upscale dining.
• Hospitality or Business degree.
• Culinary and kitchen acumen - experience managing / running culinary / kitchen operations.

Why work for us?

Because it is more than a job. We are passionate people doing meaningful work, motivated by our purpose: To celebrate life, family, and food. P.F. Chang's is a unique concept like no other restaurant; a scratch kitchen and concept you can take pride in. We believe in P.F. Chang's – 33 years strong and still growing, sharing, and celebrating each day!