Project Manager / Programme Manager (Change & Delivery, Financial Services, FCA)

This range is provided by PEXA UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Hi, we’re PEXA! We know you’ll Google us before applying, so let’s keep this brief. PEXA revolutionised the way that property is settled in Australia, turning a paper-based process into a digital one. Our solution is a world-first, with over 500 people across Australia and an expanding international team, we’re helping 20,000+ families into their homes each week. We’re passionate about solving problems for our customers – always striving to set standard for how property is bought and sold. Being awarded as one of the best places to work in Australia is a recognition of our culture and commitment to innovation, customers and our community. We’re growing fast, that is where you come in. We believe our success in Australia is worth sharing and that our proven technology will advance how the UK buys and sells homes. Establishing ourselves within the UK in late 2020, we are committed to collaborating with lawyers, conveyancers, lenders, government and the property industry, to set the new standard for both remortgages and buying and selling property.

Why become a PEXArian? Great question! Being a PEXArian is so much more than just a job. We’re a passionate, motivated and unashamedly enthusiastic bunch at PEXA – we love what we do and we’re proud to admit it! Creating brilliant experiences for our members and their clients wouldn’t be possible without ensuring we deliver an exceptional employee experience.

Your snapshot of what your life at PEXA could look like:

• Your growth: We encourage you to hit your personal and professional learning and development goals with our tailored programs and tools.
• Your wellness: We care about your holistic wellbeing.
• Your work/life blend: We know that work is just one aspect of your life – we want to help you create your ideal work/life blend, rather than squeezing in life around work.

You will be the lead for a variety of projects across PEXA, Optima and Smoove, dealing with internal and external people, all of which being treated as our ‘customer’. You are approachable, professional, positive and flexible and take pride in the successful interaction and delivery of any change to the delight and amazement of our customer’s experience! You will work across a diverse range of projects, from a very small quick change, to long, complex and time‑consuming implementation. You will align to PEXA's UK Change Framework, using tried and tested project methodology and artefacts to plan, manage and inform of progress, implementation and success. Whilst always being mindful of mitigating risk and ensuring we align to regulatory requirements. You will build and maintain strong stakeholder and network relationships both internally and externally and provide regular updates and reporting to these and management. As a ‘start up’ business in the UK, our ever‑evolving change will be continuous and challenging, so having a flexible and pragmatic approach to support our strategic direction is critical to our customer centric focus and continuous improvement. You will work to align changes to policy, processes and procedures, training and knowledge ensuring we are a team who is innovative and ‘better together’ to achieve our objective of ‘first‑class service’.

Key Accountabilities

• Deliveries to adhere to PEXA's UK Change Framework.
• Support the streamlining and standardisation of the methodology and artefacts, to instil speed, clarity of value and continuous improvement.
• Assist with business case creation, engaging and attaining buy in from key stakeholders, to understand their objectives, drivers and requirements.
• Ensure any change is aligned to our PEXA UK strategic direction, with an aim of avoiding any future debt or re‑work.
• Ensure requirements are aligned to business case benefits.
• Set, own, monitor and measure the critical success measures throughout the project, to ensure benefits can be realised and success celebrated.
• Ensure all elements of a project plan are delivered on time and to a high standard, and that objectives and outcomes are met.
• Create and deliver regular communications and reporting, to the right audience at the right times.
• Manage ‘Business Readiness’ plans, deliveries and engagements as appropriate.
• Work with the UK Support Team for training, knowledge, policy, process and procedures to ensure alignment and continuous improvement across the department and wider team.
• Work with ‘Outsource’ providers to deliver flexible, seamless, virtual and successful changes.
• Engage with key internal stakeholders to determine requirements, delivery design and frequency.
• Ensure key project learnings are captured routinely and implemented at project closure, so that the legacy is embedded in the organisation.

Essential Skills & Experience

• Experienced and qualified in project management using agile & waterfall methodology.
• Ability to demonstrate adherence to project standards and frameworks.
• Track record of managing multiple project and complex deliveries.
• Excellent interpersonal skills to develop effective relationships.
• Exceptionally organised with an articulate, creative and positive attitude.
• Strong time management and team player with collaborative approach.
• Strong communication skills, written, verbal and visual.

Desirable

• Experience of the UK mortgage process either with a Lender or Conveyancer.
• Understanding UK mortgage regulation and compliance.
• Experience of working with external customers and outsource providers.

Sounds like you? We at PEXA are ready so if this role sounds like you apply today.