At a Glance
- Tasks: Guide customers through their remortgage journey with clear and efficient service.
- Company: Join PEXA Group, a leader in customer service innovation.
- Benefits: Enjoy a competitive salary, hybrid work, 25 days holiday, and great career progression.
- Other info: Fast-paced environment with plenty of opportunities for growth.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Previous customer-facing experience and strong communication skills.
The predicted salary is between 25000 - 26750 £ per year.
PEXA Group is looking for a Customer Service Case Assistant in Leeds to guide customers through their remortgage journey. You will deliver clear and efficient service via phone, email, and webchat, focusing on customer needs in a high-volume environment.
The role requires previous customer-facing experience and exceptional communication skills.
The position offers a competitive salary of £25,000‑£26,750 annually, hybrid working options, and a generous benefits package that includes 25 days holiday and career progression opportunities.
Hybrid Remortgage Customer Service Specialist in Leeds employer: PEXA Group
PEXA Group is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary alongside a generous benefits package, including 25 days of holiday. With a supportive work culture in Leeds, employees enjoy hybrid working options and the opportunity to develop their careers in a dynamic environment focused on customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Remortgage Customer Service Specialist in Leeds
✨Tip Number 1
Make sure you research PEXA Group and their remortgage services. Knowing the ins and outs of what they do will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about guiding customers, try role-playing common customer scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Network with current or former employees on LinkedIn. They can provide insider tips on the interview process and what it’s like to work at PEXA Group, which can give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always looking for passionate individuals to join our team.
We think you need these skills to ace Hybrid Remortgage Customer Service Specialist in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and communication skills. We want to see how you've helped customers in the past, so be specific about your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about the Hybrid Remortgage Customer Service Specialist role and how you can contribute to our team at PEXA Group.
Showcase Your Communication Skills:Since this role involves guiding customers through their remortgage journey, it's crucial to demonstrate your exceptional communication skills. Use clear and concise language in your application to reflect this.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at PEXA Group
✨Know Your Stuff
Before the interview, make sure you understand the remortgage process and the role of a Customer Service Case Assistant. Familiarise yourself with common customer queries and how to address them effectively. This will show that you're not just interested in the job, but that you’re also knowledgeable about the industry.
✨Practice Makes Perfect
Rehearse your answers to common interview questions, especially those related to customer service scenarios. Think of examples from your past experience where you successfully resolved issues or improved customer satisfaction. This will help you articulate your skills clearly during the interview.
✨Showcase Your Communication Skills
Since this role requires exceptional communication skills, be prepared to demonstrate these during the interview. Use clear and concise language, and don’t hesitate to ask for clarification if you don’t understand a question. This shows that you value effective communication, which is key in customer service.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, the tools they use for customer service, or how success is measured in the role. This not only shows your interest in the position but also helps you gauge if it’s the right fit for you.
