Workplace Technology Manager in Leeds

Hi, we’re PEXA! We know you’ll Google us before applying, so let’s keep this brief. PEXA revolutionised the way that property is settled in Australia, turning a paper-based process into a digital one. Our solution is a world-first, with over 500 people across Australia and an expanding international team, we’re helping 20,000+ families into their homes each week. We’re passionate about solving problems for our customers – always striving to set the standard for how property is bought and sold. Being awarded as one of the best places to work in Australia is a recognition of our culture and commitment to innovation, customers and our community. We’re growing fast, that is where you come in.

We believe our success in Australia is worth sharing and that our proven technology will advance how the UK buys and sells homes. Establishing ourselves within the UK in late 2020, we are committed to collaborating with lawyers, conveyancers, lenders, government and the property industry, to set the new standard for both remortgages and buying and selling property.

We're looking for an experienced Workplace Technology Manager to lead our UK Workplace Technology function and shape the technology experience for our employees as we continue to grow. This is a strategic leadership role that combines people management, technology leadership, service excellence, governance and stakeholder engagement. You'll be responsible for ensuring our teams have secure, reliable and modern workplace technology services that enable collaboration, productivity and business success.

Reporting to the Technology Operations Director, you'll lead a team of internal specialists and outsourced partners while working closely with colleagues across both the UK and Australia to deliver a workplace technology roadmap aligned with our business goals.

What You'll Be Doing

• Leadership & Team Development
  • Lead, coach and develop a high-performing Workplace Technology team.
  • Foster a culture of service excellence, innovation and continuous improvement.
  • Support technical growth and capability development across the team.
  • Build a resilient operating model through effective workforce and succession planning.
• Strategy & Roadmap
  • Define and execute the UK Workplace Technology strategy.
  • Develop and manage the Workplace Technology roadmap, balancing business value, risk and operational priorities.
  • Identify opportunities to improve employee experience through technology innovation.
  • Evaluate emerging technologies and industry trends to support future business needs.
• Service Delivery & Operational Excellence
  • Oversee the delivery and continual improvement of Workplace Technology services.
  • Establish and monitor service performance metrics and KPIs.
  • Drive process optimisation, automation and standardisation initiatives.
  • Ensure services consistently meet agreed service levels and business expectations.
• Security, Risk & Compliance
  • Ensure Workplace Technology services support compliance with Cyber Essentials Plus, ISO 27001, SOC 2 and internal governance frameworks.
  • Partner with Security, Risk and Compliance teams on audits, assessments and remediation activities.
  • Proactively identify and manage technology and operational risks.
• Stakeholder & Supplier Management
  • Act as the primary UK contact for Workplace Technology services and initiatives.
  • Build trusted relationships with senior leaders and business stakeholders.
  • Manage strategic relationships with outsourced service providers and technology partners.
  • Oversee supplier performance, service reviews and commercial discussions.
• Project & Change Delivery
  • Lead Workplace Technology projects from planning through to implementation.
  • Manage budgets, timelines, risks and dependencies.
  • Support organisational change and drive successful adoption of new technologies and ways of working.

About You

You'll be a strategic technology leader who enjoys balancing people leadership with technology direction and operational excellence. You'll bring:

• Experience leading Workplace Technology, End User Computing, IT Service Management or similar functions.
• Proven success managing technical teams and outsourced service providers.
• Experience developing and executing technology strategies and service roadmaps.
• Strong stakeholder management skills, including engagement with executive leaders.
• Experience delivering technology projects and service improvement initiatives.
• Exposure to regulated environments and supporting audit and compliance activities.
• Strong supplier and vendor management experience.

Technical Expertise

You'll have strong knowledge across modern workplace technologies, including:

• Microsoft 365
• Microsoft Entra ID
• Microsoft Intune and Endpoint Management
• Windows device management and deployment
• SharePoint, Slack and Zoom
• Identity and Access Management
• Endpoint security and compliance
• Mobile Device Management (MDM)
• SaaS application management
• IT Service Management (ITIL)
• Device lifecycle and asset management

Whilst this isn't a hands-on support role, you'll have the technical depth to guide architectural decisions, challenge technical approaches and provide leadership across the Workplace Technology function.

Benefits for PEXA employees include:

• Annual Leave: 25 days per year (Jan-Dec), increasing to 27 days after 5 years, plus Bank Holidays (pro-rata for part-time).
• Annual Leave Purchase: Option to purchase up to 1 working week of additional leave.
• Wellness Days: 4 paid days per year to rest and recharge (pro-rata for part-time). We kindly ask you take 1 per quarter.
• Paid Volunteer Day: 1 paid day per year to volunteer at a charity of your choice.
• Pension scheme (Aviva): 6% employer contribution, 4% employee contribution.
• Life Assurance: 4x basic salary.
• Health Flex Pot via Benifex: £800 flexible benefit to spend on health options of your choice, including: Private Health Insurance / Health Cash Plan / Dental Plan / Health Assessments.
• Additional Benifex perks: Voluntary opt-in for additional benefits including Activity Pass, discounts via Perkbox, Beauty and Fitness Discount Card, Cycle to Work, Motor Breakdown, Will Writing, or enhance your cover of benefits provided by company.
• Critical Illness Cover: 1x basic salary.
• Group-wide Equity Plan: Eligibility for participation in our Group-wide employee share plan, subject to annual invitation.
• Enhanced Maternity/Adoption Pay: Up to 20 weeks full pay.
• Enhanced Paternity Pay: Up to 4 weeks full pay.
• Performance-based Incentive Scheme: Eligibility for a discretionary Short Term Incentive plan, based on job role and level.
• Learning & Development: Access to LinkedIn Learning, reimbursement of your professional membership costs.
• Additional: Access to our Employee Assistance Programme and wellbeing resources, eye test vouchers and VDU glasses contribution.
• Office Space: Use of our PEXA office workspaces in Leeds and Thame. Our new Leeds office is in West Village, managed by Bruntwood SciTech and allows you access to Bruntwood hosted local events.

Why become a PEXArian?

Great question! Being a PEXArian is so much more than just a job. We’re a passionate, motivated and unashamedly enthusiastic bunch at PEXA – we love what we do and we’re proud to admit it! Creating brilliant experiences for our members and their clients wouldn’t be possible without ensuring we deliver an exceptional employee experience.

Here’s a snapshot of what your life at PEXA could look like:

• Your growth: We encourage you to hit your personal and professional learning and development goals with our tailored programs and tools.
• Your wellness: We care about your holistic wellbeing.
• Your work/life blend: We know that work is just one aspect of your life – we want to help you create your ideal work/life blend, rather than squeezing in life around work.

Sounds like you? We at PEXA are ready so if this role sounds like you apply today.