At a Glance
- Tasks: Lead front of house operations and create memorable experiences for residents and families.
- Company: Award-winning care home with a focus on hospitality and outstanding service.
- Benefits: Competitive pay, paid e-learning, 24/7 online GP access, and team-building events.
- Other info: Dynamic role with opportunities for professional development and a supportive team environment.
- Why this job: Make a meaningful difference in residents' lives while enhancing their stay.
- Qualifications: Strong communication skills, organisational abilities, and a service-oriented mindset.
The predicted salary is between 13.3 - 13.3 £ per hour.
Application Deadline: 30 July 2026
Department: Hospitality
Employment Type: Full Time
Location: Stone House Nursing Home
Compensation: £13.05 - £13.30 / hour
Description
Are you a friendly, organised individual with a passion for hospitality and outstanding service? Our award-winning care home is seeking a Guest Services Coordinator to lead front of house operations and create memorable experiences for our residents and their families.
Employee Benefits
- Excellent remuneration packages
- Paid e-learning
- 24/7 access to an online GP
- Team-building social events and experiences
- Rewards and recognition scheme
- Monthly off-site massage
- Referral scheme - earn up to £500 per successful referral
- Company sponsorship for professional and academic qualifications
- Complimentary fresh fruits and snacks
- On-site parking
- Cycle to work scheme
- Automatic enrolment to workplace pension
What to expect in this role
Whether hosting a dinner party or a champagne reception, we encourage our residents and their relatives to make full use of our beautiful home and the facilities within, truly making it their own. As Guest Services Coordinator, you will be at the heart of our front of house operations and hospitality experience. You’ll support residents and guests across all areas of hospitality, enhancing their stay and visit by creating personalised moments. This dynamic role is essential to upholding the exceptional standards of care and service that we strive to deliver at Peverel Court Care. Join our caring team and make a meaningful difference in the lives of our residents every day.
40 hours per week
£13.05 per hour weekdays
£13.30 per hour weekends
What we expect of you
- To promote good working practices and to perform duties competently and in accordance with company policies so ensuring a safe and secure environment for both residents and staff.
- That any accident is dealt with effectively and that correct reporting procedures are followed.
- Demonstrate outstanding time management, problem solving, organisational and prioritisation skills.
- Excellent communication skills (both verbal and written), and confidence communicating with people at all levels whilst maintaining confidentiality when required.
- A strong service mindset and flexible can-do approach.
- Strong judgement and decision-making ability.
- Have energy, enthusiasm and confidence to take the initiative.
Guest Services Coordinator in Hartwell employer: Peverel Court Care
At Peverel Court Care, we pride ourselves on being an exceptional employer that values our team as much as our residents. Located in the heart of Stone House, our award-winning care home offers a supportive work culture with numerous employee benefits, including professional development opportunities, team-building events, and a comprehensive rewards scheme. Join us to make a meaningful impact in the lives of our residents while enjoying a fulfilling career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Coordinator in Hartwell
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Peverel Court Care. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Peverel Court Care
Don't be shy about reaching out to Peverel Court Care directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Coordinator in Hartwell
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Peverel Court Care and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Peverel Court Care
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
