Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service and support in a fast-paced environment.
- Company: Join PetVet Care Centers, a leading network of over 420 veterinary hospitals across the U.S.
- Benefits: Enjoy flexible scheduling, career growth opportunities, and a supportive team culture.
- Why this job: Make a real impact on pets' lives while developing your skills in a caring environment.
- Qualifications: High school diploma or GED required; excellent customer service and multitasking skills needed.
- Other info: PetVet is an equal opportunity employer committed to diversity and inclusion.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Client Care Service Representative role at PetVet Care Centers
1 day ago Be among the first 25 applicants
Join to apply for the Client Care Service Representative role at PetVet Care Centers
Get AI-powered advice on this job and more exclusive features.
Position Overview: The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.
Essential Functions:
- Provides excellent customer service in-person, over the phone, and during high-stress situations.
- Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
- Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
- Assists with medication pickups, inquiries, and provides information about services and products.
- Inputs and manages data in practice management software, including billing and accounts.
- Assists with retail sales, weighing pets, processing faxes, and maintaining records.
- Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.
Qualifications:
- High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
- Knowledge of clerical procedures and ability to organize files and records
- Excellent customer service skills, providing courteous and prompt assistance
- Accurate cash handling and cashiering abilities
- Strong multitasking skills with attention to detail
- Flexibility in scheduling, including weekends and holidays
- Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds
At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.
Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
You care for pets. We care for you.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
PetVet respects your privacy and is committed to protecting your personal information. Please see ourprivacy noticefor additional information about our data practices.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Non-profit Organizations and Veterinary Services
Referrals increase your chances of interviewing at PetVet Care Centers by 2x
Outbound Call Center – No Nights or Weekends – $19.50/hr – Hybrid/Remote!
Bertera Nissan Entry Level Service Advisor & Customer Representative
Auburn, MA $54,000.00-$65,000.00 11 months ago
Bertera Nissan Entry Level Service Advisor & Customer Representative
Worcester, MA $36,636.00-$58,616.00 1 month ago
Associate Customer Service Representative
Part-Time Customer Service Coordinator (Council on Aging)
Northborough, MA $45,000.00-$60,000.00 3 weeks ago
Member Services Representative – Weekday Closer
Customer Service Representative Supervisor
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Client Care Service Representative employer: PetVet Care Centers
Contact Detail:
PetVet Care Centers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Service Representative
✨Tip Number 1
Familiarise yourself with common customer service scenarios, especially those related to pet care. Understanding how to handle distressed pet owners and basic medical emergencies will show your preparedness for the role.
✨Tip Number 2
Practice your multitasking skills in a busy environment. Since the role requires managing lobby flow and addressing multiple concerns simultaneously, being able to demonstrate this ability during an interview can set you apart.
✨Tip Number 3
Get comfortable with practice management software. If you have experience with similar systems, be ready to discuss it. If not, consider doing some research or taking a short course to boost your confidence.
✨Tip Number 4
Show your passion for animal care. During any interactions, whether in interviews or networking, express your love for pets and commitment to their well-being. This aligns with PetVet's Culture of Care and can resonate well with the hiring team.
We think you need these skills to ace Client Care Service Representative
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and qualifications required for the Client Care Service Representative position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle high-stress situations. Mention specific examples from your past experiences that demonstrate your skills in providing excellent customer care.
Highlight Relevant Skills: In your CV, emphasise skills that are crucial for this role, such as multitasking, cash handling, and effective communication. Use bullet points to make it easy for the hiring team to see how you meet their needs.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for a customer-facing role.
How to prepare for a job interview at PetVet Care Centers
✨Showcase Your Customer Service Skills
As a Client Care Service Representative, excellent customer service is key. Be prepared to share specific examples of how you've handled difficult situations or provided exceptional service in the past.
✨Demonstrate Your Multitasking Abilities
This role requires juggling multiple tasks at once. During the interview, highlight your experience with multitasking and provide examples of how you manage your time effectively under pressure.
✨Familiarise Yourself with Basic Veterinary Knowledge
While you don't need to be a vet, having a basic understanding of pet care and common medical emergencies can set you apart. Research common issues pet owners face and be ready to discuss them.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in high-stress situations. Practice responding to hypothetical scenarios related to customer service and pet emergencies to demonstrate your readiness.
