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- Tasks: As a Tenant Liaison Officer, you'll connect with residents and ensure smooth communication during home refurbishments.
- Company: Join Pettigrew Recruitment Group, a leader in transforming social housing across Scotland.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and community impact.
- Why this job: Make a real difference in people's lives while working on exciting refurbishment projects in Perth.
- Qualifications: Experience in housing, strong communication skills, and proficiency in Microsoft Office are essential.
- Other info: This role is perfect for those passionate about affordable housing and community improvement.
The predicted salary is between 28800 - 43200 £ per year.
Are you an experienced Tenant Liaison Officer and passionate about the affordable housing sector? Pettigrew Recruitment Group is absolutely delighted to showcase this exciting opportunity for a Tenant Liaison Officer to join a growing business specialising in the refurbishment of social housing stock across Scotland. Following a successful tender process they are looking to hire a new member of staff to oversee a new project in Perth due to commence early 2025. Our client is committed to transforming communities and improving lives of local people as as a result of a recent contract award in Perth, they are looking too add a Tenant Liaison Officer to their site team to deliver this flagship refurbishment programme of works. As Tenant Liaison Officer, you will be responsible for working with residents regarding the works being completed to their homes, working to ensure smooth communication links between tenants and contractors and ultimately manage the tenant’s experience through this period of improving works. Reporting to the Project Manager, your responsibilities will include: * Carrying out Customer Care Introduction calls and build rapport from the outset of the project. * Visit and liaise with customers to ensure access is available to site teams ensuring completion of works to the required timescales. * Attending & chairing (as required) weekly construction meetings. * Regular site visits to carry out spot checks of the properties in build to inspect the quality of construction, to review build progress and to maintain good working relationships. * Manage own diary to ensure all properties are inspected in line with predicted completion dates. To excel and be successful in the role, the ideal candidate will have: * Previous experience working in housing whether this be local authority / housing association and have knowledge and experience working with tenanted properties. * Client Facing Exposure. * The ability to deal with challenging conditions in a professional and calm manner. * The ability to communicate in a clear and confident manner. * Experience of technical and software packages such as Microsoft Office, Excel, Outlook. Keen to take on a new challenge? Get in touch with Ashleigh to find out more today! Pettigrew Recruitment Group Limited is an equal opportunities employer and acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. By applying for this job, you accept the T&C’s, Privacy Policy and Disclaimers which can be found on their website
Tenant Liaison Officer employer: Pettigrew Recruitment Group
Contact Detail:
Pettigrew Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Officer
✨Tip Number 1
Familiarize yourself with the affordable housing sector in Scotland. Understanding the specific challenges and opportunities within this field will help you demonstrate your passion and knowledge during the interview process.
✨Tip Number 2
Network with professionals in the housing sector, especially those involved in social housing projects. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss your previous experiences in tenant liaison roles. Be ready to share specific examples of how you've successfully managed tenant relationships and resolved issues in a calm and professional manner.
✨Tip Number 4
Showcase your technical skills by being proficient in Microsoft Office and other relevant software. Consider brushing up on Excel and Outlook, as these tools are essential for managing your diary and communication effectively.
We think you need these skills to ace Tenant Liaison Officer
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous experience in housing, particularly with local authorities or housing associations. Detail any specific roles where you managed tenant relationships or worked on refurbishment projects.
Showcase Communication Skills: Since the role requires clear and confident communication, provide examples in your application that demonstrate your ability to liaise effectively with tenants and contractors. Mention any relevant situations where you successfully managed challenging conditions.
Detail Technical Proficiency: Include your experience with technical and software packages like Microsoft Office, Excel, and Outlook. If you have used any project management tools or software related to construction, be sure to mention those as well.
Personalize Your Application: Address your application to Ashleigh and express your enthusiasm for the opportunity. Personal touches can make a significant difference, so let them know why you are passionate about the affordable housing sector and how you can contribute to their mission.
How to prepare for a job interview at Pettigrew Recruitment Group
✨Show Your Passion for Affordable Housing
Make sure to express your enthusiasm for the affordable housing sector during the interview. Share any relevant experiences or projects that highlight your commitment to improving communities and the lives of local people.
✨Demonstrate Strong Communication Skills
As a Tenant Liaison Officer, effective communication is key. Prepare examples of how you've successfully managed tenant relationships in the past, especially in challenging situations. This will showcase your ability to maintain smooth communication links between tenants and contractors.
✨Highlight Your Organizational Skills
Discuss your experience with managing your own diary and ensuring timely inspections of properties. Provide specific examples of how you have effectively prioritized tasks to meet deadlines, which is crucial for overseeing refurbishment projects.
✨Familiarize Yourself with Technical Tools
Since the role requires knowledge of software packages like Microsoft Office, Excel, and Outlook, be prepared to discuss your proficiency with these tools. Mention any specific instances where you've used them to enhance your work efficiency or project management.
