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For Companies At a Glance
- Tasks: Deliver high-quality aftercare and seamless repairs in customers' homes.
- Company: Join a leading brand in the housebuilding industry focused on customer service.
- Benefits: Enjoy a hands-on role with opportunities to travel across Scotland.
- Why this job: Build rapport with clients while using your trade skills to make a real impact.
- Qualifications: Joinery qualification and proficiency in various maintenance tasks required.
- Other info: Great communication skills and an outgoing personality are essential for success.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Are you a Joiner to trade with experience in housebuilding and customer care?
We are working with one of the leading brands in the industry as they invest in their customer service team with the addition of a Maintenance Joiner. The core objective of this role is to deliver high-quality aftercare to homeowners and deliver seamless repairs with minimal disruption.
As Maintenance Joiner, you will work as a key part of their customer care team and travel as needed between their developments across Scotland, carrying out remedial repairs on occupied properties as required.
The role is primarily hands on with a few administrative duties, much of your day will be spent between appointments booked for you in customers’ homes, building rapport with clients and using your trade skills to fix remedial defects in a timely fashion.
Given the nature and scope of the role, this post would suit someone from a joinery background who has the ability and flair to undertake a mixed and varied scope of remedial works and may even have worked on new build homes in previous roles (although not essential).
Successful candidates should display the following criteria:
- Comfortable in people’s homes is essential given the nature of this role.
- Have a joinery qualification.
- Proficient in all areas of maintenance, inclusive of but not limited to: Joinery, Sealant Works, Plaster Boards, fitting of all external & internal doors.
- Capable of using their own initiative to ensure customer satisfaction.
- Comfortable communicating verbally and by email and liaising with the sub-contractor network.
The successful candidate must be able to demonstrate great communication skills in a similar customer care role and have an out-going personality to work closely with their client base and site management staff.
Does this sound like the role you have been looking for? Reach out to Samantha to register your interest.
Pettigrew Recruitment Group Limited is an equal opportunities employer and acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. By applying for this job, you accept the T&C’s, Privacy Policy and Disclaimers which can be found on their website.
Maintenance Joiner employer: Pettigrew Recruitment Group
Contact Detail:
Pettigrew Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Joiner
✨Tip Number 1
Make sure to highlight your hands-on experience in joinery and customer care during any conversations or interviews. Being comfortable in people's homes is crucial, so share examples of how you've successfully interacted with clients in the past.
✨Tip Number 2
Familiarize yourself with the specific types of repairs and maintenance tasks mentioned in the job description. This will help you speak confidently about your skills and how they align with the role when discussing your experience.
✨Tip Number 3
Network with professionals in the industry, especially those who have worked in customer care roles. They can provide insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Prepare to discuss your ability to use your initiative in previous roles. Think of specific instances where you went above and beyond to ensure customer satisfaction, as this will demonstrate your proactive approach to the job.
We think you need these skills to ace Maintenance Joiner
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Maintenance Joiner. Highlight your experience in housebuilding and customer care, as well as your ability to perform various remedial repairs.
Tailor Your CV: Customize your CV to emphasize your joinery qualifications and relevant experience. Include specific examples of past work that demonstrate your skills in maintenance and customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and your comfort working in customers' homes. Mention your ability to build rapport with clients and your initiative in ensuring customer satisfaction.
Follow Up: After submitting your application, consider following up with a polite email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Pettigrew Recruitment Group
✨Showcase Your Joinery Skills
Be prepared to discuss your joinery qualifications and experience in detail. Highlight specific projects where you successfully completed repairs or installations, especially in occupied homes.
✨Demonstrate Customer Care Experience
Since this role emphasizes customer care, share examples of how you've built rapport with clients in previous positions. Discuss any feedback you've received from customers that showcases your ability to ensure satisfaction.
✨Communicate Effectively
Practice clear and concise communication, both verbally and in writing. Be ready to explain how you would handle communication with clients and subcontractors, as this is crucial for the role.
✨Prepare for Practical Scenarios
Expect to be asked about how you would approach various maintenance tasks. Think through common issues you might encounter in a customer's home and how you would resolve them efficiently and with minimal disruption.
