At a Glance
- Tasks: Lead customer support for luxury homes, ensuring top-notch service and defect management.
- Company: Join a leading UK house builder focused on sustainable, vibrant communities.
- Benefits: Enjoy a culture of growth, inclusion, and opportunities for career progression.
- Other info: Work across Glasgow and surrounding areas, collaborating with various teams to achieve success.
- Why this job: Make a real impact in customer satisfaction while working with innovative construction practices.
- Qualifications: Experience in customer service or site management with knowledge of NHBC regulations required.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced Customer Support Manager with a background in construction?
As a major UK house builder and leading provider of desirable luxury homes across Scotland, our client is driven by a mission to create vibrant and sustainable new communities. Homes characterised by exceptional design and sector-leading build quality. Alongside leading the industry in matters of sustainability and technology, the culture within this developer is that of progression, growth and inclusion, making it the ideal home to build and nurture a career path.
As Customer Support Manager, your remit will be to work between allocated sites in Glasgow and surrounding areas and provide key technical customer service support to customers through the aftercare process. You will work between allocated developments, attending appointments to manage customers through the defect management process, ensuring 1st class customer service at all times.
Reporting to the Customer Service Operations Manager, your day to day responsibilities will include:
- Ensuring correspondence to customers and customer defects are dealt with in a cost-effective, professional and timely manner, to ensure procedures and Customer Care Policies and Procedures are adhered to.
- Organising sub-contractors and materials as required.
- Visit customers as necessary to agree scopes of work, rectify and resolve defects, monitor and act on any deviation from the agreed works and timescales.
- Project manage works and investigate construction issues that occur. Identify and highlight recurring themes to ensure repetition is avoided.
- Managing sub-contractors to ensure that work is completed within agreed timescales and highlight any issues and non-compliance.
- Building positive relationships with internal teams and external business partners, sourcing specialist contractors where required.
- Attend site / customers properties as and when required to identify and review defects and agree course of forward action.
- Work cohesively with other departments across the company (i.e. Construction, Sales, and Accounts) to ensure communication is optimal and the company achieves its KPIs.
- Comply with responsibilities as defined in the Group\'s HS&E Policy and ensure compliance throughout team.
You may come from an Inspections / Customer Service / Site Management background but pivotal to this Customer Support Manager role is the technical understanding of the housebuilding construction process and have strong knowledge of NHBC regulations. You must be confident managing customer expectations with the goal of exceeding them and working towards KPI delivery benchmarks.
Is this the role you have been waiting for?
Get in touch with Samantha to register your interest!
Pettigrew Recruitment Group Limited is an equal opportunities employer and acts as an employment agency for permanent recruitment.Pettigrew Recruitment Group is also an employment business for the supply of temporary workers. By applying for this job, you accept the T&C’s, Privacy Policy and Disclaimers which can be found on their website.
#J-18808-LjbffrCustomer Support Manager in East Kilbride employer: Pettigrew Recruitment Group
As a leading UK house builder, our client offers an exceptional work environment characterised by a culture of progression, growth, and inclusion. Employees benefit from opportunities for career development while contributing to the creation of vibrant and sustainable communities in Scotland. With a focus on exceptional design and build quality, this role as Customer Support Manager not only allows you to make a meaningful impact but also provides a supportive atmosphere where your expertise in construction can thrive.
Contact Details:
Pettigrew Recruitment Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Manager in East Kilbride
✨Tip Number 1
Familiarise yourself with the specific construction processes and NHBC regulations mentioned in the job description. This knowledge will not only help you during interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Network with professionals in the construction and customer service sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the Customer Support Manager position.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed customer expectations and resolved issues. Highlighting these scenarios will showcase your problem-solving skills and ability to exceed customer satisfaction.
✨Tip Number 4
Research the company’s culture and values, particularly their focus on sustainability and community building. Tailor your conversations to reflect how your personal values align with theirs, which can make a strong impression during interviews.
We think you need these skills to ace Customer Support Manager in East Kilbride
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer support and construction. Emphasise any previous roles where you managed customer expectations or dealt with defect management.
Craft a Compelling Cover Letter:Write a cover letter that showcases your understanding of the housebuilding process and NHBC regulations. Mention specific examples of how you've provided exceptional customer service in past roles.
Highlight Key Skills:In your application, focus on skills such as project management, communication, and problem-solving. These are crucial for the Customer Support Manager role and should be evident in your application.
Showcase Your Knowledge of Sustainability:Since the company values sustainability, include any relevant experience or knowledge you have in this area. This could set you apart from other candidates and align you with the company's mission.
How to prepare for a job interview at Pettigrew Recruitment Group
✨Showcase Your Technical Knowledge
Make sure to highlight your understanding of the housebuilding construction process and NHBC regulations during the interview. Prepare specific examples from your past experience that demonstrate your technical expertise and how it has helped you resolve customer issues.
✨Demonstrate Customer-Centric Attitude
Since the role focuses on providing exceptional customer service, be ready to discuss how you've managed customer expectations in the past. Share stories where you went above and beyond to ensure customer satisfaction, especially in challenging situations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage defects. Think of scenarios where you had to project manage works or deal with sub-contractors, and be prepared to explain your thought process and actions taken.
✨Emphasise Team Collaboration
This role requires working closely with various departments. Be prepared to discuss how you've successfully collaborated with teams in previous roles. Highlight any experiences where effective communication led to achieving KPIs or resolving complex issues.
