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- Tasks: Provide top-notch customer service and handle admin tasks for a luxury housebuilder.
- Company: Join a leading brand in the luxury homebuilding industry, known for quality and excellence.
- Benefits: Enjoy a fixed-term role with potential for growth and valuable experience in customer service.
- Why this job: Be part of a supportive team, enhance your skills, and make a real impact on customer satisfaction.
- Qualifications: Must have admin experience, strong communication skills, and be proficient in MS Office.
- Other info: This is a temporary position based in Falkirk, perfect for those looking to gain experience.
The predicted salary is between 24000 - 36000 £ per year.
Are you an experienced Customer Service Administrator seeking a new role with a luxury housebuilder? We are working with one of the leading brands in the industry as they invest in their customer service team based in Falkirk on a fixed term basis for a period of around 3 months. The core objective of this Customer Service Administrator role is to deliver high-quality aftercare and service to customers and providing an excellent administration service to the department.
Reporting to the Customer Service Operations Manager, your day to day responsibilities will include:
- Handling telephone queries in a professional and polite manner ensuring a satisfactory outcome for our customers.
- Building and maintaining relationships with clients and external contractors.
- Complaint handling.
- Distributing post and taking ownership of any administration of customer enquiries received.
- Produce letters, emails, reports, spreadsheets, filing and general administration for the customer care department and Customer Service Manager.
- Assist the customer service manager in ensuring any remedial work is managed and completed.
- Liaising with external contractors.
- Diary management for the customer service manager.
- Ensuring registration of all homes on the day of legal completion.
- Booking meeting rooms as required and arranging refreshments for meetings.
To be successful in this role we are looking for individuals with:
- Administration experience within a similar environment.
- Exceptional attention to detail.
- Friendly and professional manner.
- Strong communication skills.
- Proficiency in MS Office packages and IT systems.
Are you keen to learn more? Reach out to Samantha today to explore how this role could work for you.
Customer Service Administrator employer: Pettigrew Recruitment Group
Contact Detail:
Pettigrew Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the luxury housebuilding industry. Understanding the specific challenges and expectations of customers in this sector will help you tailor your approach during interviews and discussions.
✨Tip Number 2
Practice your communication skills, especially in handling complaints. Role-playing scenarios with friends or family can help you articulate your responses clearly and professionally, which is crucial for this role.
✨Tip Number 3
Showcase your proficiency in MS Office by preparing a sample report or spreadsheet that demonstrates your attention to detail. This practical demonstration can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of the company. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, giving you an edge in your application.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administration experience and customer service skills. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle queries professionally. Mention specific examples of how you've successfully managed customer relationships in the past.
Highlight Relevant Skills: Emphasise your proficiency in MS Office and any IT systems you've used. Detail your attention to detail and communication skills, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Pettigrew Recruitment Group
✨Showcase Your Communication Skills
As a Customer Service Administrator, strong communication skills are essential. During the interview, make sure to demonstrate your ability to articulate your thoughts clearly and listen actively. Use examples from your past experiences where you successfully handled customer queries or complaints.
✨Highlight Your Attention to Detail
Attention to detail is crucial in this role. Be prepared to discuss specific instances where your meticulous nature helped prevent errors or improved processes. You might want to bring along examples of reports or documents you've created that showcase your precision.
✨Familiarise Yourself with MS Office
Proficiency in MS Office is a requirement for this position. Brush up on your skills, especially in Excel and Word, as you may be asked about your experience with these tools. Consider preparing a quick demonstration of how you would use them in a typical administrative task.
✨Prepare Questions About the Role
Interviews are a two-way street, so come prepared with thoughtful questions about the company and the role. This shows your genuine interest and helps you assess if the position aligns with your career goals. Ask about the team dynamics or what success looks like in this role.
