At a Glance
- Tasks: Lead and inspire a passionate retail team while delivering exceptional customer experiences.
- Company: Join the Petstock Group, where pets inspire us to be better people.
- Benefits: Enjoy career growth programs, mental health support, and family-friendly benefits.
- Other info: Stay connected through our Talent Community for updates and early access to roles.
- Why this job: Be part of a fun, inclusive culture that values pets, people, and the planet.
- Qualifications: Leadership skills and a passion for pets and customer service.
The predicted salary is between 31500 - 38500 £ per year.
Here at the Petstock Group we are inspired by pets and animals to be better people both in our careers and our everyday life, making an impact for Pets, People and the Planet!
- Award-winning programs that support career growth, with a new leadership development program underway
- Team member, family & pet benefits across Petstock Group & Woolworths Group
- Free access to mental health, financial & wellbeing support services
As an inspired member of the Petstock Group, our connections with pets help us grow as people.
At the Petstock Group, together we live by this truth.
We are continually inspired by pets and animals to be better people, both in our careers and our everyday life.
Our retail leadership team at Petstock guides our passionate team to deliver the world-class customer service we're known for, playing a key role in the success of the Petstock Group.
With a fun, friendly, and inclusive culture, you’ll have every opportunity to grow your career within our retail operations team.
Whether you are actively seeking new opportunities or simply exploring what's out there, the Talent Community is a fantastic way to stay connected with us.
- Why Petstock is the Place for You
- Free access to Sonder our wellbeing, safety, and mental health support service
- From supporting the Petstock Foundation to our sustainability projects and community partnerships, our people have opportunities to play a role and be part of something bigger.
Because giving back, together, is what we do!
- Opportunity to purchase up to 2 weeks of Additional Paid leave & 4 weeks of paid parental leave
- Health and wellness services at a great corporate discount
- Exclusive access to Workplace Banking
- We’re built on family values, combined with a genuine passion for pets and people. We operate with heart, inclusivity, and inspiration for pets, people, and the planet
- A Peek Into Your Petstock Day
- Lead by example, mentoring and inspiring your team daily
- Coach your team to achieve and develop their knowledge and skills
- Lead from the front by consistently providing an exceptional customer experience
- Create strong safety mindset, committed to fostering a culture of safety within your team
- Recruit, onboard, and induct high-calibre new team members
- Manage stock effectively, ensuring accuracy and that the team follows stock integrity processes
- Demonstrate initiative by actively keeping your knowledge up to date on pet care, products, and services
- Create a fun, supportive in-store culture where your team loves coming to work every day
- Proactively support local marketing opportunities and sponsorships
Why Join Our Talent Community?
- Stay Informed: By becoming a member, you'll receive regular updates about our company, including news, events, and career opportunities.
- Early Access: As a member of our Talent Community, you’ll be notified when Petstock posts new roles, giving you early access to apply!
- Tailored Content: Receive personalised content, including job alerts and updates on all things Petstock and Petstock Group
Thank you for considering the opportunity to be part of our Talent Community.
Follow us on Linked In to keep up to date on life across our various brands - https://www. linkedin. com/company/petstock
In our effort to support People, Pets & Planet, we’re proud of the work our Foundation undertakes - https://www. petstock. com. au/pages/foundation
Our diversity makes us better...
we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.
We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.
At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within a 80km radius) to strengthen community connections and support local economies.
Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community.
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Join the Retail Leadership Talent Community VIC East in Capel employer: Petstock Group
At Petstock Group, we pride ourselves on being an exceptional employer that values the growth and development of our people. Our vibrant work culture fosters collaboration and innovation, while our commitment to employee training ensures you have the tools to succeed in your role as a Regional Multi-Site Retail Leader. Located in a community-focused environment, we offer unique opportunities to make a positive impact on pets, people, and the planet, all while driving commercial success and personal fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land Join the Retail Leadership Talent Community VIC East in Capel
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Petstock Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Petstock Group!
We think you need these skills to ace Join the Retail Leadership Talent Community VIC East in Capel
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Petstock Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Petstock Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Petstock Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Petstock Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
