Assistant Store Manager (2IC) | Westgate NZ

Join a passionate team where we are inspired by pets and animals to be better people both in our careers and our everyday life, making an impact for Pets, People and the Planet!

Award-winning programs that support career growth, with a new leadership development program underway. Team member, family & pet benefits across Petstock Group & Woolworths Group. Free access to mental health, financial & wellbeing support services.

As an inspired member of the Petstock Group, our connections with pets help us grow as people. At the Petstock Group, together we live by this truth. We are continually inspired by pets and animals to be better people, both in our careers and our everyday life.

Take on the role of Assistant Store Manager at Petstock and support the Store Manager in leading a passionate team to deliver the world-class customer service we’re known for, playing a key role in the success of the Petstock Group.

• Free access to Sonder our wellbeing, safety, and mental health support service.
• From supporting the Petstock Foundation to our sustainability projects and community partnerships, our people have opportunities to play a role and be part of something bigger.
• Opportunity to purchase up to 2 weeks of Additional Paid leave & 4 weeks of paid parental leave.
• Health and wellness services at a great corporate discount.
• Exclusive access to Workplace Banking.
• We’re built on family values, combined with a genuine passion for pets and people.
• We operate with heart, inclusivity, and inspiration for pets, people, and the planet.

• Lead by example, mentoring and inspiring your team daily.
• Support your Store Manager in coaching the team to achieve and develop their knowledge and skills.
• Lead from the front by consistently providing an exceptional customer experience.
• Create strong safety mindset, committed to fostering a culture of safety within your team.
• Support your Store Manager to manage stock effectively, ensuring accuracy and that the team follows stock integrity processes.
• Assist in managing visual merchandising (VM) of stock displays, ensuring VM standards are consistently maintained.
• Demonstrate initiative by actively keeping your knowledge up to date on pet care, products, and services.
• Recruit, onboard, and induct high-calibre new team members.
• Create a fun, supportive in-store culture where your team loves coming to work every day.
• Proactively support local marketing opportunities and sponsorships.

• Experience in a similar store leadership role or ready to take that next step up in your retail management career.
• Demonstrated drive to achieve and exceed sales targets.
• Strong leadership with the ability to motivate and build high-performing teams whilst fostering a positive culture.
• Ability to prioritise and manage conflicting priorities, ensuring timely completion of tasks.
• Ability to drive safe Work, Health & Safety practices.
• Established business acumen.
• Ability to be flexible and adapt to changing work environment.
• Strong interpersonal skills with the ability to build relationships and rapport with customers and the wider team.

If this is the opportunity you’ve been looking for and you love Pets as much as we do, apply today!

Our diversity makes us better... we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all. We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.

At Petstock we are passionate about supporting the communities we’re part of, where possible we aim to hire candidates from the same geographic region (typically within a 80km radius) to strengthen community connections and support local economies. Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community.