Solutions Engineer (UK)

The role is varied, involving a mix of customer interaction, project coordination, problem solving, and coding. The ability to work autonomously, manage priorities effectively, and proactively communicate across time zones will be essential. Close collaboration with Sales, Product, and Engineering teams will ensure successful outcomes.

As our first UK hire, you will initially operate independently, working closely with colleagues in Australia and the Netherlands through asynchronous updates and regular virtual meetings. Over time, you will help lay the foundation for our UK team, contributing to its growth and shaping how we expand in this region. This is a unique and exciting opportunity for the right person to take ownership, make a visible impact, and play a pivotal role in establishing Kanopi’s presence in the UK.

Location & Travel

This role can be based anywhere in England, offering flexibility around location. However, travel to customer sites across the UK and Europe will be required from time to time in order to support onboarding, implementations, and client workshops. In the medium term, we anticipate launching a physical office in England, and this role is expected to transition to a hybrid arrangement with approximately three days per week spent in the office.

What you get to do every day

• Lead the technical implementation and coordination of customer launches, ensuring smooth delivery from onboarding to rollout.
• Run workshops to capture and validate requirements, translate business logic into platform configuration, and manage client expectations.
• Build, test, and deploy solutions using React, Typescript, and Python, and design integrations with customer systems via GraphQL and REST APIs.
• Configure workflows, business rules, document templates, and data models to tailor the platform for each customer.
• Attend on-site sessions with customers across the UK and Europe as needed.
• Troubleshoot and resolve technical issues quickly, making confident decisions to keep projects moving with minimal disruption.
• Collaborate with Sales, Product, and Engineering to deliver customer-driven outcomes, share insights, and shape best practices.
• Operate independently in the UK while proactively coordinating with colleagues in Australia and the Netherlands to ensure seamless handovers across time zones.
• Contribute to the future growth of Kanopi’s UK team by feeding back operational and technical learnings to inform hiring and processes.

What you will bring to the role

Experience

• 3+ years of experience as a Solutions Engineer or similar.
• Proven ability to deliver working solutions in production environments.
• Experience delivering SaaS or configurable software to end clients.
• Experience thriving in independent or remote roles where direct support is limited.
• Demonstrated ability to take ownership of projects from initiation to completion with minimal supervision.
• Experience managing or coordinating customer-facing projects essential.
• SaaS, B2B or insurtech background preferred.

Skills

• Proficiency in Python and/or Typescript and React.
• Technical foundation in coding, SQL and data modelling.
• Strong self-management and time-zone awareness, with the ability to coordinate across distributed teams.
• Comfortable making decisions in ambiguous situations and escalating only when necessary.
• Ability to translate business logic into platform configuration.
• Hands-on experience writing business requirements, process maps and technical specifications.
• Strong organisational and project coordination skills with the ability to manage competing priorities.
• Confident communicator with proven stakeholder management skills.
• Familiarity with AWS, CI/CD pipelines and automated testing.
• Ability to produce clear, maintainable technical documentation.

Knowledge

• Proven ability to apply core software engineering concepts including data structures, testing and design patterns to solve complex implementation challenges.
• Understanding of solution architecture principles (scalability, maintainability, security).
• Awareness of regulatory/security challenges in finance or insurance (preferred).

Attitude

• Entrepreneurial and “founder-like” mindset, with the confidence to operate solo in a new market while building long-term structures for growth.
• Resilient, resourceful, and solutions-focused when facing challenges without immediate in-person support.
• Comfortable with both strategic thinking and hands-on execution.
• A customer-centric mindset with a passion for solving real-world problems.
• Proactive and self-motivated, eager to take ownership of technical implementations and grow into broader responsibilities over time.
• Collaborative team player with excellent communication skills.
• Commitment to continuous learning and staying current with industry trends.

About Kanopi

We’re a data-driven insurtech that pushes the boundaries of how insurance is delivered. Some of the world’s largest insurers come to us for reliable, flexible technology to create cover that protects and adapts to customers’ changing needs.

At Kanopi, we live by our values every day:

• Human: We treat people like people - with empathy, curiosity, and respect - whether they’re teammates, customers, partners, or end users.
• Dependable: We make sure you can always count on us, and we rely on you to do the same.
• Intentional: We act with purpose - making thoughtful decisions that stay true to our mission and lead to meaningful outcomes.
• Driven: We care deeply about what we do - always pushing ourselves to grow, improve, and reach ambitious goals.
• Impactful: We create positive change through everything we do - from the big picture to the small things that matter.

Benefits

We offer a warm and collaborative work culture with big time vision. Our aim is to create an environment in which everyone is included in decisions and opportunities, regardless of your role, age, or how long you’ve been with the company. Everyone's opinion is welcome, and we’re firm believers in discussions and radical candor.

Equity package as a valued member of the company.

We trust our people. This means we focus on outcomes and provide a truly flexible workplace. So if you need some time to go to the gym during quiet times, want to break up your day to look after your kids, or feel like going for a walk around that 3pm slump, it’s all fine. As you will be working with customer and team members around the globe, you will need to attend occasional meetings outside of standard office hours, most likely in the early morning.

You will work alongside an experienced team who will challenge you every day (and expect you to challenge them back). We’re big fans of learning new things, which is why we give you the support and professional development to help you achieve your career goals, learn and grow. We offer time and support to take courses, read books, or attend events, and we have a career development framework in place.

We like to spend time together as a team, which includes an annual company-wide meetup, usually in Australia. These in-person moments are a key part of how we stay connected, collaborate well and build a strong team.

If you’re excited about this role but aren’t sure if you tick all our boxes, please send in your application anyway. We know from research that women and other people from underrepresented, minority, or marginalised backgrounds often only apply if they think they meet all the criteria, but please don’t let that stop you from applying. We’d really love to hear from you and to see what unique skills and experience you’d bring to the role, even if it is not everything we have listed above.