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- Tasks: Manage relationships with clinics and onboard new clients to PetsApp.
- Company: PetsApp revolutionises veterinary communication, enhancing pet care globally since 2020.
- Benefits: Enjoy competitive pay and growth opportunities in a fast-paced startup environment.
- Why this job: Join a mission-driven team making a real impact on pet care and client satisfaction.
- Qualifications: Veterinary clinic experience and software solution knowledge are essential.
- Other info: Be part of a rapidly growing company with a stellar 5.0 App Store rating.
The predicted salary is between 28800 - 48000 £ per year.
At PetsApp, we provide an app-based client communication solution for veterinary clinics, enabling them to better engage with pet owners and better advocate for their patients. Our product includes text chat, video consulting, appointment booking, reminders, CRM campaigns, wellness plans, home delivery, AI scribe, and digital payments. We want to help clinics better serve pets and their owners while making life easier for veterinary teams.
Since PetsApp launched in January 2020, we have had enormous growth, and PetsApp is now available at veterinary clinics in 14 countries. We have earned a 5.0 feedback score from 40,000 reviews in the App Store.
Job Description
- Manage long-term relationships with existing clinics and help onboard new clinics to PetsApp.
- Review and improve client performance on the PetsApp platform.
- Support the introduction of new PetsApp solutions at our existing clients.
- Work closely with other functional teams at PetsApp to ensure a great client experience.
- Own the end-to-end success for a large number of PetsApp's customers, responsible for revenue retention, growth, and customer happiness metrics.
Qualifications
- Veterinary clinic experience is essential!
- Strong interest and experience with software solutions, such as practice management software and other software tools like HubSpot and Metabase.
- Highly conscientious and detail-oriented, yet with the ability to apply broad strategic goals to the decision-making process.
- Must be able to work independently and proactively!
- You have a high tolerance for ambiguity and understand the risk-reward of startup life.
- You are a team player with leadership potential.
Benefits
- Crucial role in a hyper growth startup, with clear potential to move up and own a key part of Customer Success.
- Competitive compensation.
Customer Success Manager employer: PetsApp
Contact Detail:
PetsApp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the veterinary industry and the specific challenges clinics face. Understanding their pain points will help you demonstrate how PetsApp can enhance their operations during interviews.
✨Tip Number 2
Showcase your experience with software solutions, particularly practice management tools. Be ready to discuss how you've used similar platforms to improve client relationships or operational efficiency in previous roles.
✨Tip Number 3
Prepare examples of how you've successfully managed client relationships in the past. Highlight any metrics or outcomes that demonstrate your ability to drive customer satisfaction and retention.
✨Tip Number 4
Research PetsApp's current offerings and think about how you could support the introduction of new solutions. Being able to articulate ideas for enhancing client engagement will set you apart from other candidates.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in veterinary clinics and any software solutions you've worked with. Emphasise your customer success achievements and how they relate to the role at PetsApp.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving client relationships and your understanding of the veterinary industry. Mention specific examples of how you've successfully onboarded clients or improved their performance with software tools.
Showcase Your Skills: Clearly outline your skills that align with the job description, such as your attention to detail, strategic thinking, and ability to work independently. Use concrete examples to demonstrate these skills in action.
Highlight Your Team Player Attitude: Mention experiences where you collaborated with different teams to achieve a common goal. This will show that you can work well within the PetsApp team and contribute to a great client experience.
How to prepare for a job interview at PetsApp
✨Show Your Veterinary Knowledge
Since the role requires veterinary clinic experience, make sure to highlight your background in this area. Discuss specific examples of how you've worked with clinics and how that experience can benefit PetsApp.
✨Demonstrate Software Savvy
Be prepared to talk about your experience with software solutions, especially practice management tools like HubSpot and Metabase. Share how you've used these tools to improve client relationships or streamline processes.
✨Emphasise Your Strategic Thinking
The role requires a balance of detail orientation and strategic thinking. Prepare to discuss how you've applied broad strategic goals in your previous roles while managing the finer details of client success.
✨Exhibit Proactive Problem-Solving
Highlight instances where you've taken initiative to solve problems independently. This will demonstrate your ability to thrive in a startup environment and your readiness to tackle challenges head-on.
