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- Tasks: Manage relationships with clinics and onboard new clients to PetsApp.
- Company: PetsApp is a fast-growing startup revolutionising veterinary communication across 14 countries.
- Benefits: Enjoy competitive pay and the chance to grow in a dynamic startup environment.
- Why this job: Be part of a mission to improve pet care while developing your career in customer success.
- Qualifications: Veterinary clinic experience and software solution knowledge are essential.
- Other info: Ideal for proactive team players ready to thrive in a startup culture.
The predicted salary is between 28800 - 48000 £ per year.
At PetsApp, we provide an app-based client communication solution for veterinary clinics, enabling them to better engage with pet owners and better advocate for their patients. Our product includes text chat, video consulting, appointment booking, reminders, CRM campaigns, wellness plans, home delivery, AI scribe, and digital payments. We want to help clinics better serve pets and their owners while making life easier for veterinary teams.
Since PetsApp launched in January 2020, we have had enormous growth, and PetsApp is now available at veterinary clinics in 14 countries. We have earned a 5.0 feedback score from 40,000 reviews in the App Store.
Job Description- Manage long-term relationships with existing clinics and help onboard new clinics to PetsApp.
- Review and improve client performance on the PetsApp platform.
- Support the introduction of new PetsApp solutions at our existing clients.
- Work closely with other functional teams at PetsApp to ensure a great client experience.
- Own the end-to-end success for a large number of PetsApp's customers, responsible for revenue retention, growth, and customer happiness metrics.
- Veterinary clinic experience is essential!
- Strong interest and experience with software solutions, such as practice management software and other software tools like HubSpot and Metabase.
- Highly conscientious and detail-oriented, yet with the ability to apply broad strategic goals to the decision-making process.
- Must be able to work independently and proactively!
- You have a high tolerance for ambiguity and understand the risk-reward of startup life.
- You are a team player with leadership potential.
- Crucial role in a hyper growth startup, with clear potential to move up and own a key part of Customer Success.
- Competitive compensation.
Contact Detail:
PetsApp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the veterinary industry and the specific challenges clinics face. Understanding their pain points will help you demonstrate how PetsApp can enhance their operations during interviews.
✨Tip Number 2
Showcase your experience with software solutions, particularly practice management tools. Be ready to discuss how you've used similar platforms to improve client relationships or operational efficiency in previous roles.
✨Tip Number 3
Prepare examples of how you've successfully managed client relationships in the past. Highlight your ability to onboard new clients and improve their performance, as this aligns closely with the responsibilities of a Customer Success Manager at PetsApp.
✨Tip Number 4
Demonstrate your proactive approach and ability to work independently. Share instances where you've taken initiative to solve problems or drive projects forward, as this is crucial in a fast-paced startup environment like PetsApp.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in veterinary clinics and any software solutions you've worked with. Emphasise your customer success achievements and how they relate to the role at PetsApp.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving client experiences in the veterinary field. Mention specific examples of how you've successfully managed client relationships or implemented software solutions in previous roles.
Showcase Your Skills: Clearly outline your skills that align with the job description, such as attention to detail, strategic thinking, and ability to work independently. Use concrete examples to demonstrate these skills in action.
Highlight Your Understanding of Startups: Discuss your familiarity with the startup environment and your ability to thrive in it. Share experiences where you navigated ambiguity and contributed to growth, showcasing your proactive approach.
How to prepare for a job interview at PetsApp
✨Show Your Veterinary Knowledge
Since veterinary clinic experience is essential for this role, make sure to highlight your background in the veterinary field. Discuss specific experiences where you successfully managed client relationships or improved clinic operations.
✨Demonstrate Software Savvy
Be prepared to talk about your experience with software solutions, especially practice management tools like HubSpot and Metabase. Share examples of how you've used technology to enhance client engagement or streamline processes.
✨Emphasise Your Detail Orientation
As a Customer Success Manager, attention to detail is crucial. Provide examples of how your conscientious nature has led to successful outcomes in previous roles, particularly in managing client performance or onboarding new clients.
✨Exhibit Proactive Problem-Solving
Highlight your ability to work independently and tackle challenges head-on. Share instances where you took initiative to resolve issues or improve client satisfaction, showcasing your proactive approach in a startup environment.
