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- Tasks: Manage relationships with clinics and onboard new clients to PetsApp.
- Company: PetsApp revolutionises veterinary communication, enhancing pet care across 14 countries.
- Benefits: Enjoy competitive pay and growth opportunities in a fast-paced startup environment.
- Why this job: Join a mission-driven team making a real impact on pet care and client satisfaction.
- Qualifications: Veterinary clinic experience and software solution knowledge are essential.
- Other info: Ideal for proactive team players ready to thrive in a dynamic startup culture.
The predicted salary is between 36000 - 60000 £ per year.
At PetsApp, we provide an app-based client communication solution for veterinary clinics, enabling them to better engage with pet owners and better advocate for their patients. Our product includes text chat, video consulting, appointment booking, reminders, CRM campaigns, wellness plans, home delivery, AI scribe, and digital payments. We want to help clinics better serve pets and their owners while making life easier for veterinary teams.
Since PetsApp launched in January 2020, we have had enormous growth, and PetsApp is now available at veterinary clinics in 14 countries. We have earned a 5.0 feedback score from 40,000 reviews in the App Store.
Job Description
- Manage long-term relationships with existing clinics and help onboard new clinics to PetsApp.
- Review and improve client performance on the PetsApp platform.
- Support the introduction of new PetsApp solutions at our existing clients.
- Work closely with other functional teams at PetsApp to ensure a great client experience.
- Own the end-to-end success for a large number of PetsApp's customers, responsible for revenue retention, growth, and customer happiness metrics.
Qualifications
- Veterinary clinic experience is essential!
- Strong interest and experience with software solutions, such as practice management software and other software tools like HubSpot and Metabase.
- Highly conscientious and detail-oriented, yet with the ability to apply broad strategic goals to the decision-making process.
- Must be able to work independently and proactively!
- You have a high tolerance for ambiguity and understand the risk-reward of startup life.
- You are a team player with leadership potential.
Benefits
- Crucial role in a hyper growth startup, with clear potential to move up and own a key part of Customer Success.
- Competitive compensation.
Customer Success Manager employer: PetsApp
Contact Detail:
PetsApp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the veterinary industry and the specific challenges clinics face. Understanding their pain points will help you demonstrate how PetsApp can enhance their operations during interviews.
✨Tip Number 2
Showcase your experience with software solutions, particularly practice management tools. Be ready to discuss how you've used similar platforms to improve client relationships or operational efficiency in previous roles.
✨Tip Number 3
Prepare examples of how you've successfully managed client relationships in the past. Highlight any metrics or outcomes that showcase your ability to drive customer satisfaction and retention.
✨Tip Number 4
Demonstrate your proactive approach by researching PetsApp's current offerings and thinking about potential improvements or new features. This shows your commitment to the role and your strategic thinking capabilities.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Customer Success Manager at PetsApp. Highlight your experience in managing client relationships and onboarding processes, especially within veterinary clinics.
Tailor Your CV: Make sure your CV reflects relevant experience in veterinary clinics and software solutions. Emphasise any roles where you improved client performance or supported new software implementations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of the veterinary industry. Mention specific examples of how you've contributed to client happiness and retention in previous roles.
Showcase Your Skills: In your application, highlight your detail-oriented nature and strategic thinking. Provide examples of how you've worked independently and proactively in past positions, particularly in fast-paced environments.
How to prepare for a job interview at PetsApp
✨Show Your Veterinary Knowledge
Since PetsApp values veterinary clinic experience, make sure to highlight your background in this field. Discuss specific scenarios where you've successfully engaged with clinics or improved their operations.
✨Demonstrate Software Savvy
Familiarise yourself with the software solutions mentioned in the job description, like practice management software and tools such as HubSpot and Metabase. Be prepared to discuss how you've used similar tools in past roles to enhance client success.
✨Emphasise Proactivity and Independence
PetsApp is looking for someone who can work independently and proactively. Share examples from your previous roles where you took initiative to solve problems or improve processes without waiting for direction.
✨Highlight Team Collaboration Skills
As a Customer Success Manager, you'll need to work closely with various teams. Prepare to discuss how you've successfully collaborated with others in the past, showcasing your ability to be a team player while also demonstrating leadership potential.
