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- Tasks: Manage relationships with clinics and onboard new clients to PetsApp.
- Company: PetsApp revolutionises veterinary communication, enhancing pet care across 14 countries.
- Benefits: Enjoy a competitive salary and growth opportunities in a fast-paced startup environment.
- Why this job: Join a mission-driven team making a real impact on pet care and client satisfaction.
- Qualifications: Veterinary clinic experience is essential; software solution familiarity is a plus.
- Other info: Work hybrid or remote, embracing the dynamic startup culture.
The predicted salary is between 28800 - 48000 £ per year.
At PetsApp, we provide an app-based client communication solution for veterinary clinics, enabling them to better engage with pet owners and better advocate for their patients. Our product includes text chat, video consulting, appointment booking, reminders, CRM campaigns, wellness plans, home delivery, AI scribe, and digital payments. We want to help clinics better serve pets and their owners while making life easier for veterinary teams. Since PetsApp launched in January 2020, we have had enormous growth, and PetsApp is now available at veterinary clinics in 14 countries. We have earned a 5.0 feedback score from 40,000 reviews in the App Store.
Manage long-term relationships with existing clinics and help onboard new clinics to PetsApp. Review and improve client performance on the PetsApp platform. Support the introduction of new PetsApp solutions at our existing clients. Work closely with other functional teams at PetsApp to ensure a great client experience. Own the end-to-end success for a large number of PetsApp's customers, responsible for revenue retention, growth, and customer happiness metrics.
Qualifications
- Veterinary clinic experience is essential!
- Strong interest and experience with software solutions, such as practice management software and other software tools like HubSpot and Metabase.
- Highly conscientious and detail-oriented, yet with the ability to apply broad strategic goals to the decision-making process.
- Must be able to work independently and proactively!
- You have a high tolerance for ambiguity and understand the risk-reward of startup life.
- You are a team player with leadership potential.
Benefits
- Crucial role in a hyper growth startup, with clear potential to move up and own a key part of Customer Success.
- Competitive compensation.
Customer Success Executive - Hybrid / Remote employer: PetsApp
Contact Detail:
PetsApp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive - Hybrid / Remote
✨Tip Number 1
Familiarise yourself with the veterinary industry and the specific challenges clinics face. Understanding their pain points will help you demonstrate how PetsApp can enhance their operations during interviews.
✨Tip Number 2
Showcase your experience with software solutions, particularly those relevant to veterinary practices. Be prepared to discuss how you've successfully implemented or used similar tools in past roles.
✨Tip Number 3
Highlight your ability to work independently and manage client relationships effectively. Prepare examples of how you've successfully onboarded clients or improved their performance with a product or service.
✨Tip Number 4
Demonstrate your strategic thinking by discussing how you would approach revenue retention and customer happiness metrics. Think about specific strategies you could implement to ensure long-term success for PetsApp's clients.
We think you need these skills to ace Customer Success Executive - Hybrid / Remote
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Customer Success Executive position. Tailor your application to highlight relevant experience, especially in veterinary clinics and software solutions.
Highlight Relevant Experience: Make sure to emphasise your experience in veterinary clinics and any familiarity with software tools like practice management software, HubSpot, or Metabase. Use specific examples to demonstrate how your background aligns with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of the veterinary industry. Mention how you can contribute to PetsApp's mission of improving client communication and enhancing the experience for pet owners.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at PetsApp
✨Show Your Veterinary Knowledge
Since the role requires veterinary clinic experience, make sure to highlight your background in this area. Discuss specific examples of how you've worked with clinics and how that experience can benefit PetsApp.
✨Demonstrate Software Savvy
Familiarise yourself with practice management software and tools like HubSpot and Metabase. Be prepared to discuss how you've used similar software in the past and how you can leverage these tools to improve client performance on the PetsApp platform.
✨Emphasise Proactivity and Independence
The job calls for someone who can work independently and proactively. Share examples from your previous roles where you took initiative or solved problems without waiting for direction, showcasing your ability to thrive in a startup environment.
✨Highlight Teamwork and Leadership Skills
As a Customer Success Executive, you'll need to collaborate with various teams. Talk about your experiences working in teams and any leadership roles you've held, even if informal, to demonstrate your potential to lead and contribute positively to the team dynamic.
