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- Tasks: Manage relationships with clinics and onboard new clients to PetsApp.
- Company: PetsApp revolutionises veterinary communication, enhancing pet care through innovative technology.
- Benefits: Enjoy a competitive salary and growth opportunities in a fast-paced startup environment.
- Why this job: Join a mission-driven team making a real impact on pet care and client satisfaction.
- Qualifications: Veterinary clinic experience is essential; software solution familiarity is a plus.
- Other info: This hybrid role offers flexibility while being part of a rapidly growing company.
The predicted salary is between 36000 - 60000 £ per year.
At PetsApp, we provide an app-based client communication solution for veterinary clinics, enabling them to better engage with pet owners and better advocate for their patients. Our product includes text chat, video consulting, appointment booking, reminders, CRM campaigns, wellness plans, home delivery, AI scribe, and digital payments. We want to help clinics better serve pets and their owners while making life easier for veterinary teams. Since PetsApp launched in January 2020, we have had enormous growth, and PetsApp is now available at veterinary clinics in 14 countries. We have earned a 5.0 feedback score from 40,000 reviews in the App Store.
Job Description:
- Manage long-term relationships with existing clinics and help onboard new clinics to PetsApp.
- Review and improve client performance on the PetsApp platform.
- Support the introduction of new PetsApp solutions at our existing clients.
- Work closely with other functional teams at PetsApp to ensure a great client experience.
- Own the end-to-end success for a large number of PetsApp's customers, responsible for revenue retention, growth, and customer happiness metrics.
Qualifications:
- Veterinary clinic experience is essential!
- Strong interest and experience with software solutions, such as practice management software and other software tools like HubSpot and Metabase.
- Highly conscientious and detail-oriented, yet with the ability to apply broad strategic goals to the decision-making process.
- Must be able to work independently and proactively!
- You have a high tolerance for ambiguity and understand the risk-reward of startup life.
- You are a team player with leadership potential.
Benefits:
- Crucial role in a hyper growth startup, with clear potential to move up and own a key part of Customer Success.
- Competitive compensation.
Customer Success/account Manager - Hybrid (Remote & employer: PetsApp
Contact Detail:
PetsApp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success/account Manager - Hybrid (Remote &
✨Tip Number 1
Familiarise yourself with the veterinary industry and the specific challenges clinics face. Understanding their pain points will help you demonstrate how PetsApp can provide solutions during your conversations.
✨Tip Number 2
Network with professionals in the veterinary field, especially those who have experience with software solutions. Attend relevant events or join online forums to build connections that could lead to valuable insights and referrals.
✨Tip Number 3
Showcase your ability to manage relationships by preparing examples of how you've successfully onboarded clients or improved customer satisfaction in previous roles. This will highlight your relevant experience and skills.
✨Tip Number 4
Demonstrate your proactive nature by researching PetsApp's current offerings and thinking of innovative ways to enhance client engagement. Presenting these ideas during discussions can set you apart from other candidates.
We think you need these skills to ace Customer Success/account Manager - Hybrid (Remote &
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Success/Account Manager at PetsApp. Familiarise yourself with their app-based solutions and how they benefit veterinary clinics.
Tailor Your CV: Highlight your relevant experience in veterinary clinics and any software solutions you've worked with. Make sure to emphasise your skills in client relationship management and your ability to work independently.
Craft a Compelling Cover Letter: Use your cover letter to express your passion for improving client experiences in the veterinary field. Mention specific examples of how you've successfully managed client relationships or implemented software solutions in the past.
Showcase Your Soft Skills: In your application, demonstrate your conscientiousness, attention to detail, and strategic thinking. Provide examples that illustrate your ability to thrive in a startup environment and your potential as a team player and leader.
How to prepare for a job interview at PetsApp
✨Show Your Veterinary Knowledge
Since the role requires veterinary clinic experience, make sure to highlight your background in this area. Discuss specific examples of how you've engaged with clinics and improved their operations, as this will demonstrate your understanding of the industry.
✨Familiarise Yourself with PetsApp's Solutions
Before the interview, take some time to explore PetsApp's features and solutions. Being able to discuss how these tools can benefit clinics will show your genuine interest in the company and its mission.
✨Demonstrate Your Problem-Solving Skills
Prepare to share examples of how you've tackled challenges in previous roles, especially in client management or software implementation. This will illustrate your ability to handle ambiguity and make strategic decisions.
✨Emphasise Team Collaboration
As the role involves working closely with various teams, be ready to discuss your experiences in collaborative environments. Highlight instances where you led a project or contributed to team success, showcasing your leadership potential.
