At a Glance
- Tasks: Lead B2B sales and marketplace partnerships while driving daily results.
- Company: Join Pets Choice, a fast-growing player in the pet food industry.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and innovation.
- Other info: Be part of a team that values agility and adaptability in a fast-paced market.
- Why this job: Shape the future of eCommerce in a collaborative and entrepreneurial culture.
- Qualifications: 5+ years in eCommerce leadership with strong analytical skills required.
The predicted salary is between 28800 - 48000 £ per year.
1 day ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
We’re looking for a dynamic, commercially minded leader to take on the role of eCommerce Business Unit Controller here at Pets Choice. This is a hands-on and strategic position, ideal for someone who thrives in a fast-moving environment where agility, adaptability, and entrepreneurial thinking is key.
As the senior figure in our eCommerce division, you’ll lead B2B sales and marketplace partnerships—including Amazon PAN EU, Ocado, Pureplay, Zooplus, eBay, and emerging platforms—while working shoulder-to-shoulder with the team to make things happen. You’ll not only steer the commercial and operational direction of the channel, but also roll up your sleeves to drive results day to day.
This is a unique opportunity to shape and scale a fast-growing part of the business. You’ll work closely with the Senior Leadership Team, influencing company-wide strategy while delivering on revenue and margin targets.
Key Responsibilities
- Oversee the full P&L for the B2B and marketplace channels, including gross sales, deductions, advertising spend, fulfillment costs, and net margin.
- Manage and negotiate JBPs with accounts to drive sales and protect growth.
- Regularly review actual performance vs. budget/forecast, explaining variances and updating information as required.
- Develop and refine models, such as contribution margin per SKU, per customer, or per channel to ensure maximum profitability across the portfolio.
- Work with finance to manage all chargebacks and inaccuracies within the channel. Ensure timely resolution of disputes with Amazon (shortages, overages, labelling, etc.)
- Define and execute the long-term growth strategy for Amazon and eCommerce channels.
- Lead the annual business planning (AOP) process in collaboration with finance, operations, and brand teams
- Drive innovation, range development, and digital merchandising strategy
Business Partnering with Commercial, Operations, and Marketing
- Work with sales leaders to evaluate new B2B opportunities, setting pricing and volume expectations based on financial impact.
- Collaborate with operations and build costing models to understand how fulfillment choices (e.g., FBA vs. FBM) affect margins. Provide training into operational performances and highlight any issues. Work to streamline process.
- Partner with marketing teams to deliver customer centric digital content relevant to the sales channel and brands.
- Manage budgets for all advertising initiatives - Work with external agency to deliver key growth advertising campaigns for the channel.
- Collaborate with category and innovation to deliver key market intelligence data for the channel that allows us to make data driven decisions for the business.
- Negotiate contracts with all external agencies including, Ads (Amerge), Market data (Jungle Scout) and logistics (Amazon Freight.)
Account Oversight
- Track performance of key accounts (e.g., Amazon Vendor Central or Ocado) including:
- Revenue recognition and chargebacks.
- Advertising spend and ROI (e.g., Amazon Ads, Ocado shelf placements.)
- Inventory performance (sell-through, aging, stock-outs.)
- Ensure alignment between finance and operations on fees, penalties, and deductions.
Forecasting, Budgeting & Strategic Planning
- Lead monthly reforecasts and annual budgeting processes for the eCommerce business unit.
- Provide financial input for strategic decisions such as:
- Entering new marketplaces or countries
- Launching new product lines via B2B or Amazon
- Adjusting minimum order quantities or pricing models
Reporting & KPI Tracking
- Build and maintain channel-specific dashboards (e.g., Amazon performance summary, B2B sales by customer, SKU margin tracker). Use internal systems such as Power BI
- Report on key metrics such as:
- Operating margin by channel
- Advertising cost of sale (ACoS) and return on ad spend (ROAS)
- Inventory turnover and working capital tied to eCommerce
- Board reporting
Brand Registry & Content Governance
- Own Amazon Brand Registry compliance and ASIN protection (trademark, content rights, and brand health.)
- Manage suppression cases and counterfeit prevention processes.
- Collaborate with digital content and legal teams to protect brand assets.
- Identify inefficiencies in processes related to eCommerce—such as manual reporting, margin gaps, or chargeback errors—and work cross-functionally to resolve.
- Work with the Leadership Team to form actionable plans.
- Work with leadership to assess acquisition opportunities.
- Support technology upgrades (e.g., EDI) that improves financial and operational performance by reducing inefficiencies and manual efforts.
Key Skills & Experience
- 5+ years in eCommerce or Amazon account leadership
- Proven success with P&L ownership and commercial negotiations
- Strong understanding of Amazon systems (Vendor Central, ARA, Advertising, Brand Registry)
- Experience of leading and managing an eCommerce team
- Highly analytical and confident using data to drive strategy
- Excellent stakeholder management and communication skills
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Industries
Food and Beverage Manufacturing
Referrals increase your chances of interviewing at Pets Choice Ltd by 2x
Get notified about new Head of Ecommerce jobs in Blackburn, England, United Kingdom.
Manchester, England, United Kingdom 4 days ago
Manchester, England, United Kingdom 1 month ago
Head of Performance, AI and Product Activation TCL:45985
Manchester, England, United Kingdom 1 week ago
Manchester, England, United Kingdom 21 hours ago
Data, Digital and OT Head for Manufacturing Engineering Technology
Manchester, England, United Kingdom 2 months ago
Manchester, England, United Kingdom 2 weeks ago
Blackburn, England, United Kingdom 14 hours ago
Manchester, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrEcommerce Controller in Blackburn employer: Pets Choice Ltd
At Pets Choice, we pride ourselves on being an exceptional employer that fosters a dynamic and collaborative work culture. As an eCommerce Controller, you'll have the unique opportunity to lead a fast-growing division while benefiting from our commitment to employee development, innovative thinking, and a supportive environment that encourages agility and adaptability. Located in Blackburn, you will enjoy a vibrant community with access to various amenities, making it an ideal place for both personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Controller in Blackburn
✨Tip Number 1
Familiarise yourself with the key eCommerce platforms mentioned in the job description, especially Amazon Vendor Central and Ocado. Understanding their systems and how they operate will give you a significant edge during discussions.
✨Tip Number 2
Showcase your analytical skills by preparing examples of how you've used data to drive strategy in previous roles. Be ready to discuss specific metrics and outcomes that demonstrate your impact on P&L management.
✨Tip Number 3
Network with professionals in the eCommerce space, particularly those who have experience with B2B sales and marketplace partnerships. Engaging with industry peers can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare to discuss your experience in managing budgets for advertising initiatives. Highlight any successful campaigns you've led and be ready to explain how you measured their effectiveness.
We think you need these skills to ace Ecommerce Controller in Blackburn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in eCommerce and P&L management. Use specific examples that demonstrate your success in leading teams and driving results in a fast-paced environment.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role at Pets Choice. Discuss how your skills align with their needs, particularly in managing B2B sales and marketplace partnerships. Be sure to mention any experience you have with platforms like Amazon and Ocado.
Showcase Analytical Skills:Since the role requires strong analytical abilities, include examples of how you've used data to inform strategic decisions. Mention any tools or systems you are familiar with, such as Power BI, to demonstrate your technical proficiency.
Highlight Stakeholder Management:Emphasise your experience in stakeholder management and communication. Provide examples of how you've successfully collaborated with different teams, such as finance, operations, and marketing, to achieve common goals.
How to prepare for a job interview at Pets Choice Ltd
✨Understand the eCommerce Landscape
Familiarise yourself with the current trends in eCommerce, especially regarding B2B sales and marketplace partnerships. Be prepared to discuss how you can leverage platforms like Amazon, Ocado, and others to drive growth.
✨Showcase Your Analytical Skills
Since the role requires a strong analytical mindset, be ready to demonstrate your ability to interpret data and make strategic decisions based on it. Bring examples of how you've used data to influence business outcomes in previous roles.
✨Prepare for Commercial Negotiations
As the position involves managing and negotiating Joint Business Plans (JBPs), think of past experiences where you've successfully negotiated contracts or agreements. Highlight your approach and the results achieved.
✨Demonstrate Leadership and Team Collaboration
This role is about leading a team while also being hands-on. Prepare to discuss your leadership style and how you foster collaboration across departments. Share specific instances where your leadership made a difference in achieving team goals.
