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- Tasks: Lead teams in multiple stores, ensuring exceptional customer experiences for pets and their owners.
- Company: Join Pets at Home, a community-focused company passionate about pet care.
- Benefits: Enjoy competitive pay, annual bonuses, 28 days leave, and discounts on pet products.
- Why this job: Make a real difference in the lives of pets and their owners while developing your leadership skills.
- Qualifications: 1 year of retail management experience and a passion for customer service.
- Other info: Flexible shifts, comprehensive training, and a supportive team culture await you!
The predicted salary is between 28800 - 43200 £ per year.
As a Deputy Store Manager Designate/Relief, you'll work across several Pet Care Centres in the local area, supporting multiple Store Managers and helping to deliver an exceptional experience for our customers and their pets. You’ll be part of a flexible team who can step in where needed, so your work may take place in any of the stores within the surrounding area. When the Store Manager is away, you’ll take full responsibility for the store. You’ll lead the team, manage day-to-day operations, and make sure everything runs smoothly — from recruitment and performance development to stock management and maintaining our high standards of care.
Key responsibilities
- Inspire and lead your team to create a fun, engaging, pet focused and customer first environment.
- Drive sales performance and deliver key KPIs that support the store and wider community.
- Oversee store operations, including recruitment, stock control, and health & safety compliance.
- Act as Duty Manager when the Store Manager is unavailable.
- Lead by example, contributing to a positive culture and the overall success of each store you support.
You’ll receive full training and ongoing development to make sure you have the skills and confidence to deliver brilliant experiences for our customers and their pets.
Who are we looking for?
We’d love to hear from you if you:
- Have at least 1 year of management experience in a retail environment.
- Are passionate about retail, customer experience, and delivering results.
- Are flexible to work a 7-day shift pattern, including weekends and bank holidays.
- Have strong communication and leadership skills to motivate, inspire, and support your team.
- Are ready to commit to 6 months of training, covering customer service, health & safety, and pet care.
Benefits
We offer a comprehensive benefits package designed to support your wellbeing and celebrate what matters most to you, including:
- Annual bonus opportunities
- 28 days paid leave, rising to 33 after two years (including bank holidays)
- Your birthday off, because you deserve to celebrate
- Life assurance at 4x your annual salary
- 4% company pension contribution
- Colleague discounts, including 20% off Pets at Home and 30% off our own brand products
Who are we?
We’re Pets at Home – and if you love pets, you’ll already know how special our Pet Care Centres, Groom Rooms, and Vets for Pets practices are. Our centres are community-focused, bringing together local colleagues, local pet owners, and the pets they love. We’re here to provide trusted advice, helpful products, and expert care in every interaction.
Join Us!
Pets just see people — they don’t discriminate, and neither do we. We’re proud to welcome colleagues from all backgrounds and experiences, and we encourage you to bring your whole self to work. Even if you don’t tick every box, your values, behaviours, and potential could make you a brilliant fit for our team. Don’t wait — apply now! We may close the vacancy early if we receive high interest.
Relief Deputy General Manager in Westwood employer: Pets at Home
Contact Detail:
Pets at Home Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Deputy General Manager in Westwood
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail world, especially those who have experience in pet care. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your leadership skills! When you get the chance to meet potential employers, share specific examples of how you've inspired and led teams in the past. This will help them see you as a perfect fit for the Deputy General Manager role.
✨Tip Number 3
Be flexible and ready to adapt! Since this role involves working across multiple stores, highlight your ability to jump in wherever needed. Show that you're not just a manager but a team player who can handle any situation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Pets at Home.
We think you need these skills to ace Relief Deputy General Manager in Westwood
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Relief Deputy General Manager role. Highlight your management experience in retail and any specific achievements that showcase your ability to lead a team and drive sales.
Show Your Passion: Let your love for pets shine through in your application! Share any relevant experiences or stories that demonstrate your commitment to customer service and the pet care industry. We want to see your enthusiasm!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and bullet points where possible to make it easy for us to see your qualifications and fit for the role. We appreciate a well-organised application!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Pets at Home
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Relief Deputy General Manager. Familiarise yourself with the key tasks like leading a team, managing operations, and ensuring customer satisfaction. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
Since this role requires strong leadership, prepare examples from your past experience where you've successfully led a team or managed a store. Think about how you inspired your team, drove sales, or handled challenges. Be ready to discuss these situations in detail during the interview.
✨Emphasise Flexibility and Adaptability
As a Relief Deputy General Manager, you'll need to be flexible and adaptable. Highlight your willingness to work across different stores and your ability to quickly adjust to new environments. Share any experiences where you've had to adapt to changing circumstances in your previous roles.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, training opportunities, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
