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- Tasks: Join us as a Store Colleague, providing top-notch customer service and pet care.
- Company: Pets at Home is dedicated to understanding and caring for pets and their owners.
- Benefits: Enjoy competitive pay, paid holidays, birthday leave, discounts, and career progression.
- Why this job: Be part of a passionate team that strengthens the bond between pets and their owners.
- Qualifications: Strong communication skills, problem-solving abilities, and a willingness to learn are essential.
- Other info: We value diversity and encourage everyone to apply, regardless of experience.
The predicted salary is between 24000 - 36000 £ per year.
Store Colleague
Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands.
The Role:
As a Store Colleague, you\’ll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You\’ll also build strong customer relationships, enhancing their experience with us.
What you will bring with you:
- Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
- Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
- Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
- Eagerness to Learn: A keen interest in ongoing learning and professional development.
- Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
- Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
- Adaptability: Open to adjusting to customer needs and working flexible hours, including weekends and holidays
Benefits:
- Attractive rates of pay
- Paid holidays
- Additional leave for birthdays, and special occasions
- 20% colleague discount in Stores
- Discretional annual bonus scheme
- Access to other discounts and benefits
- Opportunity to do charity work in your local community
- Career progression
About Us:
At Pets at Home, everything we do is about understanding and caring for pets.
Pets are amazing. If we’re down, they lift us up. If we’re lonely, they’re our company. If we need a friend, they listen.
Pets improve our health. Increase our life expectancy. Lower our blood pressure. They make us think. Make us care.
And because pets are the best, they deserve the best. At Pets at Home, our trusted retail colleagues are here to give pets and their people exactly what they need. Our Vets for Pets colleagues are their voice when they can’t tell us what’s wrong. Our pet groomers are here to help them look and feel good. Our charitable foundation takes care of pets and their people in need.
We’re one pet family with a shared love of the animals who make us who we are. We know that there’s nothing like the bond between pet and owner – many of us are pet owners too. And we’re here to make that bond stronger than ever.
Kindly note that we may close a vacancy earlier than the specified closing date if we receive an overwhelming number of applications. This allows our team to manage applications efficiently and ensure a positive experience for all candidates
“Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!”
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Store Colleague employer: Pets at Home
Contact Detail:
Pets at Home Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague
✨Tip Number 1
Show your passion for pets during the interview. Share personal stories about your experiences with animals, as this will demonstrate your genuine interest in the role and align with our values at Pets at Home.
✨Tip Number 2
Prepare to discuss how you would handle specific customer service scenarios. Think of examples where you've gone above and beyond for a customer, as this will highlight your commitment to outstanding service.
✨Tip Number 3
Familiarise yourself with our products and services before the interview. Being knowledgeable about what we offer will not only impress us but also help you answer questions more effectively.
✨Tip Number 4
Demonstrate your teamwork skills by discussing past experiences where collaboration was key to achieving a goal. This will show us that you understand the importance of working together in a retail environment.
We think you need these skills to ace Store Colleague
Some tips for your application 🫡
Highlight Your Passion for Pets: Make sure to express your enthusiasm for pets in your application. Share any personal experiences or stories that demonstrate your love for animals and how it aligns with the company's mission.
Emphasise Customer Service Skills: Since the role focuses on outstanding customer service, provide specific examples of how you've successfully engaged with customers in previous roles. Highlight your ability to solve problems and create positive experiences.
Showcase Teamwork and Adaptability: Mention instances where you worked effectively in a team or adapted to changing situations. This will show that you understand the importance of collaboration and flexibility in a retail environment.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the skills and qualities mentioned in the job description. Use keywords from the listing to ensure your application stands out and aligns with what the company is looking for.
How to prepare for a job interview at Pets at Home
✨Show Your Passion for Pets
Make sure to express your love for pets during the interview. Share personal stories or experiences that highlight your connection with animals, as this will resonate well with the company's values.
✨Demonstrate Outstanding Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Be ready to discuss specific situations where you went above and beyond to meet a customer's needs.
✨Communicate Clearly and Effectively
Practice your verbal and written communication skills before the interview. Being able to convey information clearly is crucial, so consider role-playing common customer interactions to build confidence.
✨Emphasise Teamwork and Adaptability
Be prepared to discuss your experience working in teams and how you adapt to changing situations. Highlight any instances where you collaborated with others to achieve a common goal, especially in a retail environment.
