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- Tasks: Join us as a Store Colleague, providing top-notch customer service and pet care.
- Company: Pets at Home is dedicated to understanding and caring for pets and their owners.
- Benefits: Enjoy competitive pay, paid holidays, birthday leave, discounts, and career progression.
- Why this job: Be part of a passionate team that strengthens the bond between pets and their owners.
- Qualifications: Strong communication skills, problem-solving abilities, and a willingness to learn are essential.
- Other info: Flexible shifts required, including weekends; apply early as we may close the vacancy sooner.
Store Colleague
Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands.
The Role:
As a Store Colleague, you\’ll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You\’ll also build strong customer relationships, enhancing their experience with us.
You must be able a minimum of four days per week, including weekends. Shifts will be scheduled between 7:00am-8:30pm.
What you will bring with you:
- Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
- Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
- Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
- Eagerness to Learn: A keen interest in ongoing learning and professional development.
- Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
- Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
- Adaptability: Open to adjusting to customer needs and working flexible hours, including weekends and holidays
Benefits:
- Attractive rates of pay
- Paid holidays
- Additional leave for birthdays, and special occasions
- 20% colleague discount in Stores
- Discretional annual bonus scheme
- Access to other discounts and benefits
- Opportunity to do charity work in your local community
- Career progression
About Us:
At Pets at Home, everything we do is about understanding and caring for pets.
Pets are amazing. If we’re down, they lift us up. If we’re lonely, they’re our company. If we need a friend, they listen.
Pets improve our health. Increase our life expectancy. Lower our blood pressure. They make us think. Make us care.
And because pets are the best, they deserve the best. At Pets at Home, our trusted retail colleagues are here to give pets and their people exactly what they need. Our Vets for Pets colleagues are their voice when they can’t tell us what’s wrong. Our pet groomers are here to help them look and feel good. Our charitable foundation takes care of pets and their people in need.
We’re one pet family with a shared love of the animals who make us who we are. We know that there’s nothing like the bond between pet and owner – many of us are pet owners too. And we’re here to make that bond stronger than ever.
We may close this vacancy earlier than the specified closing date should we receive a sufficient number of applications. This allows our team to manage applications efficiently and ensure a positive experience for all candidates.
Our preferred method of contact is via email. To ensure you receive our communications, kindly check your junk or spam folder regularly.
“We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!”
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Store Colleague employer: Pets at Home
Contact Detail:
Pets at Home Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague
✨Tip Number 1
Show your passion for pets during any interactions you have with the team. Whether it's in a casual conversation or during an interview, sharing your love for animals can help you stand out as a candidate who truly aligns with the company's values.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This will showcase your ability to provide exceptional service, which is crucial for a Store Colleague position.
✨Tip Number 3
Familiarise yourself with the products and services offered at Pets at Home. Being knowledgeable about pet care can help you engage more effectively with customers and show that you're proactive and eager to learn.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours, especially weekends and holidays. Highlighting your willingness to adapt to the store's needs can make you a more attractive candidate for the role.
We think you need these skills to ace Store Colleague
Some tips for your application 🫡
Highlight Your Passion for Pets: In your application, make sure to express your enthusiasm for pets and how it aligns with the company's mission. Share any personal experiences or stories that showcase your love for animals.
Emphasise Customer Service Skills: Since the role focuses on providing exceptional customer service, detail your previous experiences in customer-facing roles. Use specific examples to demonstrate how you have exceeded customer expectations in the past.
Showcase Communication Abilities: Strong communication skills are essential for this position. In your application, highlight instances where you effectively communicated with customers or resolved issues through clear dialogue.
Demonstrate Teamwork and Adaptability: Mention your ability to work collaboratively in a team environment and your flexibility in adapting to changing situations. Provide examples of how you've successfully worked with others to achieve common goals.
How to prepare for a job interview at Pets at Home
✨Show Your Passion for Pets
Make sure to express your love for pets during the interview. Share personal stories or experiences that highlight your connection with animals, as this will resonate well with the company's values.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Be ready to discuss specific situations where you went above and beyond to help a customer, as this role heavily relies on outstanding service.
✨Highlight Teamwork Experience
Since teamwork is crucial in this role, think of instances where you've successfully collaborated with others. Discuss how you contributed to a team goal and how you can bring that collaborative spirit to the Store Colleague position.
✨Be Ready to Problem-Solve
Anticipate questions about handling difficult customer situations. Prepare to explain how you would approach resolving issues quickly and effectively, showcasing your problem-solving skills and adaptability.
