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- Tasks: Join our team as a Store Colleague, providing top-notch customer service and pet care.
- Company: Pets at Home is dedicated to understanding and caring for pets and their owners.
- Benefits: Enjoy competitive pay, paid holidays, birthday leave, discounts, and career progression opportunities.
- Why this job: Be part of a passionate team that values pets and fosters a supportive community.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Flexible hours, including weekends, and a chance to make a difference in your local community.
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Part-time, £12.21 – £12.21 per hour
Ref: 32095
Salary: £12.21 – £12.21 per hour
Hours: Part-time
Contracted Hours: 16
Contract Type: Permanent
Location: 1, Treliske Retail Park, Tresawls Road, Treliske, Truro, Cornwall, TR1 3LN
Description
Store Colleague
Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands.
The Role
As a Store Colleague, you\’ll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You\’ll also build strong customer relationships, enhancing their experience with us.
You must be able to work a minimum of four days per week, including a Saturday. Shifts will be scheduled between 7:00am-8:30pm.
What You Will Bring With You
- Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
- Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
- Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
- Eagerness to Learn: A keen interest in ongoing learning and professional development.
- Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
- Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
- Adaptability: Open to adjusting to customer needs and working flexible hours, including weekends and holidays
Benefits
- Attractive rates of pay
- Paid holidays
- Additional leave for birthdays, and special occasions
- 20% colleague discount in Stores
- Discretional annual bonus scheme
- Access to other discounts and benefits
- Opportunity to do charity work in your local community
- Career progression
About Us
At Pets at Home, everything we do is about understanding and caring for pets.
Pets are amazing. If we’re down, they lift us up. If we’re lonely, they’re our company. If we need a friend, they listen.
Pets improve our health. Increase our life expectancy. Lower our blood pressure. They make us think. Make us care.
And because pets are the best, they deserve the best. At Pets at Home, our trusted retail colleagues are here to give pets and their people exactly what they need. Our Vets for Pets colleagues are their voice when they can’t tell us what’s wrong. Our pet groomers are here to help them look and feel good. Our charitable foundation takes care of pets and their people in need.
We’re one pet family with a shared love of the animals who make us who we are. We know that there’s nothing like the bond between pet and owner – many of us are pet owners too. And we’re here to make that bond stronger than ever.
Kindly note that we may close a vacancy earlier than the specified closing date if we receive an overwhelming number of applications. This allows our team to manage applications efficiently and ensure a positive experience for all candidates
“Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!”
Organisation: Pets at Home
Date Posted: 14-07-2025
Expiry Date: 16-07-2025
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Retail
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Store Colleague employer: Pets at Home
Contact Detail:
Pets at Home Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague
✨Tip Number 1
Show your passion for pets during the interview. Share personal stories about your experiences with animals, as this will demonstrate your genuine interest in the role and align with the company's values.
✨Tip Number 2
Prepare to discuss how you would handle specific customer service scenarios. Think of examples where you've gone above and beyond for a customer, as this will highlight your commitment to outstanding service.
✨Tip Number 3
Familiarise yourself with the products and services offered by Pets at Home. Being knowledgeable about their offerings will not only impress your interviewers but also show that you're proactive and eager to learn.
✨Tip Number 4
Demonstrate your teamwork skills by discussing past experiences where collaboration was key to achieving a goal. This will resonate well with the company’s emphasis on teamwork and customer satisfaction.
We think you need these skills to ace Store Colleague
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and teamwork. Use specific examples that demonstrate your ability to provide outstanding service and solve problems effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for pets and customer service. Mention why you want to work at Pets at Home and how your values align with their mission of caring for pets.
Showcase Your Communication Skills: In your application, emphasise your strong verbal and written communication skills. Provide examples of how you've successfully engaged with customers in previous roles.
Highlight Your Adaptability: Mention your flexibility in working hours, especially your willingness to work weekends and holidays. This shows that you're ready to meet the needs of the business and its customers.
How to prepare for a job interview at Pets at Home
✨Show Your Passion for Pets
Make sure to express your love for pets during the interview. Share personal stories or experiences that highlight your passion for animals, as this will resonate well with the company's values.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Be ready to discuss specific situations where you went above and beyond to help a customer, as this is crucial for the Store Colleague role.
✨Highlight Teamwork Experience
Since teamwork is essential in this role, think of instances where you've successfully collaborated with others. Discuss how you contributed to a team goal and how you can bring that collaborative spirit to the store.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving abilities. Prepare to discuss how you've handled difficult situations or resolved customer complaints effectively, showcasing your quick thinking and adaptability.
