Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Store Colleague, providing top-notch customer service and pet care.
- Company: Pets at Home is dedicated to understanding and caring for pets and their owners.
- Benefits: Enjoy competitive pay, paid holidays, birthday leave, discounts, and career progression.
- Why this job: Be part of a passionate team that values pets and fosters strong customer relationships.
- Qualifications: Strong communication skills, problem-solving abilities, and a willingness to learn are essential.
- Other info: Flexible shifts required, including weekends; potential for Duty Manager responsibilities.
Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands.
The Role: As a Store Colleague, you'll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You'll also build strong customer relationships, enhancing their experience with us. As part of your career development, you may choose to undertake Duty Manager responsibilities. Upon successful completion of the required training and assuming these duties, you will receive an additional £1 per hour for the duration of the time you cover as the Duty Manager during your shift. This pay increase applies exclusively during periods when you are performing Duty Manager duties and does not extend to your Store Colleague responsibilities.
You must be able to work six days per week, including both weekend days. Shifts will be scheduled between 7:00am-7:15pm.
What you will bring with you:
- Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
- Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
- Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
- Eagerness to Learn: A keen interest in ongoing learning and professional development.
- Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
- Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
- Adaptability: Open to adjusting to customer needs and working flexible hours, including weekends and holidays.
Benefits:
- Attractive rates of pay
- Paid holidays
- Additional leave for birthdays and special occasions
- 20% colleague discount in Stores
- Discretional annual bonus scheme
- Access to other discounts and benefits
- Opportunity to do charity work in your local community
- Career progression
About Us: At Pets at Home, everything we do is about understanding and caring for pets. Pets are amazing. If we're down, they lift us up. If we're lonely, they're our company. If we need a friend, they listen. Pets improve our health. Increase our life expectancy. Lower our blood pressure. They make us think. Make us care. And because pets are the best, they deserve the best. At Pets at Home, our trusted retail colleagues are here to give pets and their people exactly what they need. Our Vets for Pets colleagues are their voice when they can't tell us what's wrong. Our pet groomers are here to help them look and feel good. Our charitable foundation takes care of pets and their people in need. We're one pet family with a shared love of the animals who make us who we are. We know that there's nothing like the bond between pet and owner – many of us are pet owners too. And we're here to make that bond stronger than ever.
We may close this vacancy earlier than the specified closing date should we receive a sufficient number of applications. This allows our team to manage applications efficiently and ensure a positive experience for all candidates.
Our preferred method of contact is via email. To ensure you receive our communications, kindly check your junk or spam folder regularly.
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
Contact Detail:
Pets at Home Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague
✨Tip Number 1
Show your passion for pets during the interview. Share personal stories about your experiences with animals, as this will resonate with the company's values and demonstrate your genuine interest in the role.
✨Tip Number 2
Familiarise yourself with the products and services offered by Pets at Home. Being knowledgeable about their offerings will help you engage with customers effectively and show that you're proactive and eager to learn.
✨Tip Number 3
Prepare to discuss how you handle customer service challenges. Think of specific examples where you've successfully resolved issues or exceeded customer expectations, as this aligns with the key responsibilities of a Store Colleague.
✨Tip Number 4
Emphasise your teamwork skills during the interview. Share instances where you've collaborated with others to achieve a common goal, as this is crucial for providing excellent customer service in a retail environment.
We think you need these skills to ace Store Colleague
Some tips for your application 🫡
Highlight Your Passion for Pets: In your application, make sure to express your enthusiasm for pets and how it drives your desire to provide exceptional customer service. Share any personal experiences with pets that showcase your commitment.
Demonstrate Customer Service Skills: Provide specific examples of how you've delivered outstanding customer service in previous roles. Mention situations where you exceeded customer expectations or resolved issues effectively.
Showcase Communication Abilities: Emphasise your strong verbal and written communication skills. You could include examples of how you've successfully engaged with customers or worked as part of a team to achieve goals.
Express Willingness to Learn: Mention your eagerness to learn and develop professionally. Highlight any relevant training or courses you've undertaken, and express your interest in taking on additional responsibilities, such as Duty Manager duties.
How to prepare for a job interview at Pets at Home
✨Show Your Passion for Pets
Make sure to express your love for pets during the interview. Share personal stories or experiences that highlight your connection with animals, as this will resonate well with the company's values.
✨Demonstrate Outstanding Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Be ready to discuss specific situations where you went above and beyond to meet a customer's needs.
✨Highlight Your Teamwork Experience
Since teamwork is crucial in this role, think of instances where you've successfully collaborated with others. Discuss how you contributed to a team goal and how you handle conflicts within a team setting.
✨Be Ready to Discuss Problem-Solving Scenarios
Anticipate questions about how you would handle difficult customer situations. Prepare to share examples of challenges you've faced and how you resolved them effectively, showcasing your problem-solving skills.
