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For Companies At a Glance
- Tasks: Deliver outstanding customer service and ensure smooth store operations in a pet care centre.
- Company: Join the passionate team at Pets at Home, dedicated to caring for pets and their owners.
- Benefits: Enjoy competitive pay, paid holidays, birthday leave, and a 20% discount in stores.
- Why this job: Be part of a pet-loving community and make a real difference in customers' lives.
- Qualifications: Strong communication skills, eagerness to learn, and a passion for pets.
- Other info: Flexible shifts available with opportunities for career progression and community charity work.
Store Colleague
Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands.
The Role
As a Store Colleague, you\’ll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You\’ll also build strong customer relationships, enhancing their experience with us.
What you will bring with you
- Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
- Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
- Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
- Eagerness to Learn: A keen interest in ongoing learning and professional development.
- Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
- Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
- Flexibility Flexible to work shifts that may include evenings, weekend and some bank holidays
Benefits
- Attractive rates of pay
- Paid holidays
- Additional leave for birthdays, and special occasions
- 20% colleague discount in Stores
- Discretional annual bonus scheme
- Access to other discounts and benefits
- Opportunity to do charity work in your local community
- Career progression
About Us
At Pets at Home, everything we do is about understanding and caring for pets. Pets are amazing. If we’re down, they lift us up. If we’re lonely, they’re our company. If we need a friend, they listen. Pets improve our health. Increase our life expectancy. Lower our blood pressure. They make us think. Make us care.
And because pets are the best, they deserve the best. At Pets at Home, our trusted retail colleagues are here to give pets and their people exactly what they need. Our Vets for Pets colleagues are their voice when they can’t tell us what’s wrong. Our pet groomers are here to help them look and feel good. Our charitable foundation takes care of pets and their people in need.
We’re one pet family with a shared love of the animals who make us who we are. We know that there’s nothing like the bond between pet and owner – many of us are pet owners too. And we’re here to make that bond stronger than ever.
We may close this vacancy earlier than the specified closing date should we receive a sufficient number of applications. This allows our team to manage applications efficiently and ensure a positive experience for all candidates.
Our preferred method of contact is via email. To ensure you receive our communications, kindly check your junk or spam folder regularly.
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
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Store Colleague employer: Pets at Home
Contact Detail:
Pets at Home Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague
✨Tip Number 1
Get to know Pets at Home! Before your interview, dive into their mission and values. Show us that you’re not just another candidate but someone who genuinely cares about pets and their owners. This will help you stand out!
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for a customer. We want to hear how you’ve made someone’s day better – it’s all about those personal touches!
✨Tip Number 3
Be ready to chat about teamwork! We love candidates who can collaborate effectively. Share stories of how you’ve worked with others to achieve goals, especially in a retail setting. Teamwork makes the dream work!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our amazing benefits. Don’t miss out on this opportunity!
We think you need these skills to ace Store Colleague
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for pets shine through! Share any personal experiences you have with animals and how they’ve impacted your life. This will help us see your genuine enthusiasm for the role.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the Store Colleague position. Use keywords from the job description to show us you understand what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and free of jargon. This will help us get a good sense of who you are!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Pets at Home
✨Know Your Stuff About Pets
Before heading into the interview, brush up on your knowledge of pets and pet care. Familiarise yourself with common pet breeds, their needs, and any products the store offers. This will show your enthusiasm for the role and help you connect with the interviewers.
✨Show Off Your Customer Service Skills
Prepare to share examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to help a customer. This is crucial for a Store Colleague role, so make sure to highlight your ability to make customers feel valued.
✨Demonstrate Team Spirit
Since teamwork is key in this role, be ready to discuss how you've collaborated with others in previous jobs. Share stories that showcase your ability to work well in a team, support your colleagues, and contribute to a positive work environment.
✨Be Flexible and Open-Minded
The job requires flexibility with shifts, so express your willingness to adapt to different schedules. Mention any previous experience working varied hours or handling unexpected changes. This will reassure them that you're ready to meet the demands of the role.
