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- Tasks: Join us as a Store Colleague, providing top-notch service and care for pets.
- Company: Pets at Home is dedicated to understanding and caring for pets and their owners.
- Benefits: Enjoy competitive pay, paid holidays, discounts, and opportunities for career growth.
- Why this job: Be part of a passionate team that values pets and fosters a supportive community.
- Qualifications: No specific experience required; just bring your enthusiasm and love for pets!
- Other info: Flexible shifts available, including evenings and weekends.
Job Details
Job ID: 37759
Salary: £12.21 per hour (Part-time, 12 contracted hours)
Contract type: Permanent
Location: 2, Crown Way Retail Park, Rushden, Northamptonshire, NN10 6BT
Role Summary
We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands.
Responsibilities
As a Store Colleague, you\’ll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You\’ll also build strong customer relationships, enhancing their experience with us. You\’re expected to work 3-4 days per week, including Wednesday and weekends. Shifts may start as early as 6:00am for deliveries and finish as late as 8:30pm.
What You Will Bring With You
- Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
- Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
- Effective Problem‑Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
- Eagerness to Learn: A keen interest in ongoing learning and professional development.
- Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
- Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
- Flexibility: Flexible to work shifts that may include evenings, weekends and some bank holidays.
Benefits
- Attractive rates of pay
- Paid holidays
- Additional leave for birthdays and special occasions
- 20% colleague discount in Stores
- Discretionary annual bonus scheme
- Access to other discounts and benefits
- Opportunity to do charity work in your local community
- Career progression
About Us
At Pets at Home, everything we do is about understanding and caring for pets.
Pets are amazing. If we’re down, they lift us up. If we’re lonely, they’re our company. If we need a friend, they listen.
Pets improve our health. Increase our life expectancy. Lower our blood pressure. They make us think. Make us care.
And because pets are the best, they deserve the best. At Pets at Home, our trusted retail colleagues are here to give pets and their people exactly what they need. Our Vets for Pets colleagues are their voice when they can’t tell us what’s wrong. Our pet groomers are here to help them look and feel good. Our charitable foundation takes care of pets and their people in need.
We’re one pet family with a shared love of the animals who make us who we are. We know that there’s nothing like the bond between pet and owner – many of us are pet owners too. And we’re here to make that bond stronger than ever.
Contact
Our preferred method of contact is via email. To ensure you receive our communications, kindly check your junk or spam folder regularly.
EEO Statement
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
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Store Colleague employer: Pets at Home
Contact Detail:
Pets at Home Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague
✨Tip Number 1
Show your passion for pets during any interactions. Whether it's in a casual conversation or during an interview, share your experiences with pets and how they have impacted your life. This will demonstrate your genuine interest in the role and align with our values at Pets at Home.
✨Tip Number 2
Familiarise yourself with our products and services before applying. Knowing about our pet care offerings and being able to discuss them will not only impress us but also show that you are proactive and eager to contribute to our team.
✨Tip Number 3
Highlight your customer service skills through examples from previous roles or experiences. Be ready to discuss specific situations where you went above and beyond for a customer, as this is crucial for a Store Colleague position.
✨Tip Number 4
Demonstrate your teamwork abilities by sharing instances where you collaborated effectively with others. Since we value collaboration, showing that you can work well in a team will make you a strong candidate for the role.
We think you need these skills to ace Store Colleague
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles related to retail or pet care. Use keywords from the job description to demonstrate your fit for the Store Colleague position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for pets and customer service. Mention specific examples of how you've provided exceptional service in the past and how you can contribute to the team at Pets at Home.
Showcase Communication Skills: In your application, emphasise your strong communication skills. Provide examples of how you've effectively engaged with customers and resolved issues, as these are key attributes for the role.
Highlight Teamwork Experience: Mention any experiences where you've successfully worked as part of a team. This is important for the Store Colleague role, so illustrate how collaboration has led to positive outcomes in your previous jobs.
How to prepare for a job interview at Pets at Home
✨Show Your Passion for Pets
Make sure to express your love for pets during the interview. Share personal stories about your experiences with animals, as this will resonate with the company's values and demonstrate your genuine interest in the role.
✨Highlight Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Discuss specific situations where you went above and beyond to help a customer, as this is crucial for a Store Colleague position.
✨Demonstrate Teamwork
Be ready to talk about your experience working in teams. Share instances where collaboration led to success, as teamwork is essential in providing excellent service and achieving store goals.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. Inquire about the team culture or opportunities for professional development, showing that you're eager to learn and grow within the company.