Pets at Home is seeking a confident Escalations & Crisis Manager to join our Customer Services team. In this leadership role you will oversee the most complex and sensitive complaints, guiding a team to deliver fair outcomes for customers and their pets, including executive-level correspondence to our CEO.
You will coordinate serious incidents and crisis escalations across the group, partnering with Retail, Veterinary Services and other functions to investigate concerns and drive improvements in
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Senior Escalations & Crisis Leader (Hybrid) employer: Pets at Home
At Pets at Home, we are not just building a pet insurance business; we are creating a vibrant and innovative environment where your contributions truly matter. As a Senior Pricing Analyst, you will enjoy the unique opportunity to work with unparalleled data assets while being part of a passionate team dedicated to improving outcomes for pets and their owners. With a supportive culture that values diversity and encourages personal growth, this role offers a chance to make a significant impact in a dynamic start-up atmosphere backed by the stability of a leading brand.
