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- Tasks: Lead a passionate team in delivering exceptional pet care and customer service.
- Company: Join Pets at Home, a community-focused hub for pet lovers.
- Benefits: Enjoy competitive pay, bonuses, generous leave, and great discounts.
- Why this job: Make a real difference in the lives of pets and their owners.
- Qualifications: 2+ years of retail management experience and strong leadership skills.
- Other info: Comprehensive training provided and opportunities for career growth.
The predicted salary is between 28800 - 43200 £ per year.
At Pets at Home, we're passionate about pet care, offering everything from pet products and grooming to veterinary services across the UK. Our community-focused pet care centres are hubs for pet lovers, bringing people together to support local pet owners and their beloved companions.
We're looking for a Store Manager to lead our team in Kew. Reporting directly to the Area Manager, you'll take full responsibility for the daily running of your pet care centre, driving sales and performance while ensuring an exceptional shopping experience for our customers.
Your key responsibilities will include:
- Overseeing all aspects of daily operations, from stock control to store standards.
- Leading and inspiring your team to achieve sales targets and exceed KPIs.
- Creating a positive and fun working environment for your colleagues.
- Ensuring health and safety compliance across the store.
- Delivering outstanding customer service, embodying our mission to be the Best Pet Care Business in the World.
We'll provide industry-leading training to help you thrive in your role and equip you with the skills and knowledge needed to deliver exceptional service and care for both customers and their pets.
We're looking for someone with:
- At least 2 years of management experience in a retail environment, leading a team of 10 or more in a fast-paced setting.
- A passion for retail and a proven track record of delivering excellent results.
- Flexibility to work a 7-day shift pattern, including weekends and bank holidays.
- Strong communication and leadership skills to engage and motivate your team.
- A willingness to complete 6 months of comprehensive training covering customer service, pet care, and health & safety.
We reward our Store Managers with a comprehensive package designed to support your well-being, including:
- Annual bonus opportunities.
- 28 days paid leave, rising to 33 days after 2 years (including bank holidays).
- A birthday day off to celebrate in style.
- Life assurance worth 4x your annual salary.
- A 4% company pension contribution.
- Colleague discounts, including 20% off Pets at Home and 30% off our own-brand products.
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
Don't wait apply now! We may close the vacancy early due to high interest.
Locations
Store Manager in Richmond, Surrey employer: Pets at Home
Contact Detail:
Pets at Home Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager in Richmond, Surrey
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time browsing Pets at Home's website and social media. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your leadership stories! Think of specific examples from your past management experience where you led a team to success. Be ready to share these during your interview to demonstrate how you can inspire and motivate your future colleagues.
✨Tip Number 3
Show your passion for pets! Whether it's sharing a personal story about your own pet or discussing trends in pet care, let your enthusiasm shine through. This will resonate with the hiring team and show that you’re a great fit for their pet-loving environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind as they make their decision.
We think you need these skills to ace Store Manager in Richmond, Surrey
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for pets shine through! Share any personal experiences or stories that highlight your passion for pet care and how it aligns with our mission at Pets at Home.
Highlight Your Leadership Skills: As a Store Manager, you'll be leading a team, so make sure to showcase your management experience. Use specific examples of how you've motivated teams in the past and achieved sales targets to demonstrate your capability.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Pets at Home
✨Know Your Stuff
Before the interview, make sure you’re familiar with Pets at Home’s mission and values. Understand their products and services, especially how they cater to pet owners. This will show your genuine interest in the company and help you connect your experience to their goals.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated your team in the past, tackled challenges, and achieved sales targets. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Service
Pets at Home prides itself on outstanding customer service. Be ready to discuss how you’ve delivered exceptional service in previous roles. Share specific instances where you went above and beyond for customers, as this aligns with their mission to be the best pet care business.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the company. Ask about the team culture, training opportunities, or how success is measured in the store. This not only demonstrates your enthusiasm but also helps you gauge if it’s the right fit for you.
