At a Glance
- Tasks: Be the welcoming face of Pets at Home, managing reception and supporting office operations.
- Company: Join a vibrant team at Pets at Home, where pets inspire our culture.
- Benefits: Flexible part-time hours, supportive environment, and opportunities for personal growth.
- Other info: Embrace diversity and be part of a team that values every individual.
- Why this job: Make a positive impact while enjoying a dynamic, people-focused role.
- Qualifications: Experience in reception or administration, excellent communication, and organisational skills.
The predicted salary is between 23933 - 29251 £ per year.
Receptionist - Part Time - 12 Month FTC 12 Month Fixed Term Contract 24 Hours per Week | Across 3 Days (Monday, Tuesday, Wednesday or Thursday) Handforth Support Office Be the face of Pets at Home!
We're looking for an experienced Receptionist to join our Support Office in Handforth.
As the first person visitors, colleagues and partners meet when they arrive, you'll play a key role in creating a welcoming, professional and positive experience for everyone who walks through our doors.
This is far more than a traditional reception role.
You'll be the hub of our busy Support Office, keeping things running smoothly, supporting workplace operations, coordinating meetings and events, and providing vital administrative support across the business.
If you're highly organised, enjoy variety in your day, and thrive in a people-focused environment, we'd love to hear from you.
What you'll be doing Providing a warm, professional welcome to all visitors and guests.
Managing reception, visitor sign-ins and site access processes.
Handling incoming calls, emails and enquiries, ensuring they reach the right people quickly.
Coordinating mail, deliveries and workplace services across the office.
Managing meeting rooms, conference facilities and office bookings.
Supporting the organisation of meetings, events and on-site activities.
Assisting with new starter onboarding and workplace set-up.
Maintaining accurate records, reports and business documentation.
Supporting compliance activities, including contractor documentation and PAT testing coordination.
Providing administrative support to the Planned Preventative Maintenance (PPM) & Compliance Team.
Taking ownership of a range of day-to-day administrative tasks that help our Support Office run efficiently.
About You We're looking for someone who has experience working in a busy reception, front-of-house or office administration role and genuinely enjoys being at the heart of a workplace.
You'll bring: Previous experience in a receptionist or front-facing administrative role.
Excellent customer service skills and a friendly, approachable manner.
Strong organisational skills with the ability to prioritise competing tasks.
Confidence communicating with stakeholders at all levels.
Excellent written and verbal communication skills.
Strong attention to detail and accuracy.
A proactive approach to problem-solving and finding solutions.
Good working knowledge of Microsoft Office.
The ability to remain calm, professional and adaptable in a busy environment.
A collaborative mindset and willingness to support colleagues across the business.
If you enjoy building positive relationships, keeping things organised, and being the person everyone can rely on, this could be the perfect role for you.
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference.
We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People.
Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities.
Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you41bf1e1f-b16b-4260-a40a-17c77a06fd15
Receptionist - Part Time - 12 Month FTC employer: Pets at Home
At Pets at Home, we are not just building a pet insurance business; we are creating a vibrant and innovative environment where your contributions truly matter. As a Senior Pricing Analyst, you will enjoy the unique opportunity to work with unparalleled data assets while being part of a passionate team dedicated to improving outcomes for pets and their owners. With a supportive culture that values diversity and encourages personal growth, this role offers a chance to make a significant impact in a dynamic start-up atmosphere backed by the stability of a leading brand.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Part Time - 12 Month FTC
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Pets at Home and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Pets at Home and let us see your personality shine through!
We think you need these skills to ace Receptionist - Part Time - 12 Month FTC
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Pets at Home.
Get Familiar with Our Brand:Before applying, take some time to learn about Pets at Home and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Pets at Home
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Pets at Home.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Pets at Home will surely appreciate.
