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- Tasks: Lead the development of our pet insurance platform using Salesforce FSC and drive innovative features.
- Company: Join Pets at Home, a company dedicated to improving the lives of pets and their owners.
- Benefits: Competitive salary up to £70k, comprehensive benefits, and hybrid working options.
- Why this job: Be part of a mission to redefine pet insurance with cutting-edge technology and customer-centric design.
- Qualifications: Experience with Salesforce FSC and knowledge of the pet insurance market are essential.
- Other info: Dynamic startup environment with opportunities for growth and collaboration across teams.
The predicted salary is between 56000 - 84000 £ per year.
Overview
Platform Manager – Salesforce Financial Services Cloud (FSC)
- Band D
- Hybrid Working – with some requirement to travel to the Insurance Support Office (location tbc) and Pets at Home Support Office in Handforth, Cheshire, as required
- Attendance at other national meetings, as required
- Up to £70k plus Comprehensive Benefit package
- Closing date – Friday 4th July
About Us
\”We’re all for pets, what we do matters for pet owners across the UK. This is more than a business, it’s a responsibility. It’s a promise and commitment we make each day to provide excellent care for each pet that comes through our door.
Pets at Home’s vision, to create a better world for pets and the people that love them, is about to be realised further as we enhance our overall offering to pets and owners, through the introduction of our insurance product.
We are embarking on a mission to redefine the personal insurance experience through data-driven innovation and advanced technology, with a wrap-around customer experience that embodies our ethos and values.
About the Role
The Platform Manager will act as the techinal product owner for and overall system owner for the technology platforms specific for the insurance line of business (Salesforce FSC), playing a pivotal role in shaping the scope and requirements for that platform.
This role is responsible for driving the roadmap of insurance platforms development, definition of capabilities, ensuring clear articulation of business needs and translating them into actionable technical requirements.
Working closely with stakeholders across business, technology, and delivery teams, the Platform Manager will ensure that the technology direction aligns with the overall insurance proposition, leading the scope definition and prioritisation process, supporting technology discovery and planning phases, and ensuring that all functional and non-functional requirements are well-documented, ready, and aligned for successful delivery.
The role is not a digital product owner, but a technical product/platform manager for our new Insurance proposition and as such will need the blend of a strong technology/IT background and experience gained with ideally pet insurance or personal lines insurance. There is requirement for good working knowledge of Salesforce FSC for this role.
As Platform Manager, this role will see you operating, leading, and influencing:
- Platform Ownership: Define and lead the platform roadmap for our pet insurance offering, ensuring alignment with business objectives, technology requirements and customer needs
- Insurance (ideally Pet) Expertise: Leverage your deep knowledge of the pet/personal lines insurance market and Salesforce FSC to drive platform research, gather feedback and drive a roadmap of features that enable the overall pet insurance experience
- Scope Definition & Requirement Readiness: Define and prioritise the scope of the pet insurance technology platform by gathering, refining and validating business and technical requirements. Ensure requirements are clearly documented and ready for delivery teams, supporting successful delivery planning and execution
- Customer-Centric Design: Use insights and platform capabilities to design and refine platform features that meet the unique needs of pet owners
- Requirements Gathering: Collaborate with stakeholders across the business, consumer, marketing and technology teams to gather and document business requirements, translating them into user stories and clear acceptance criteria
- Agile Delivery: Support product delivery within an Agile environment, helping to prioritise the platform backlog, refining user stories and ensuring timely, high-quality feature releases
- Continuous Improvement: Monitor platform performance and gather feedback to identify areas for iteration and improvement, ensuring continuous enhancement of the platform roadmap
- Compliance & Industry Standards: Ensure that insurance platforms comply with industry regulations and address challenges specific to the pet insurance sector
- Cross-Functional Collaboration: Work closely with engineering, product, UX marketing and other cross-functional teams to ensure seamless delivery and successful product launches
- Support Discovery and Planning Phases: Drive early-stage discovery activities, supporting workshops, user journey mapping and backlog development. Collaborate with architects and delivery leads to align platform capabilities with broader business goals, technical architecture, and delivery timelines
About You – what we would like you to bring to our role
We are seeking an individual with good working knowledge of Salesforce Financial Services Cloud and this is a prerequisite for the role. Ideally you will hold a Bachelor’s or Master’s Degree in Business, Computer Science, Software Engineering, or a related field, or deep demonstrable technology experience.
Proven experience in the pet (personal lines) insurance industry, would be hugely advantageous, you bring a strong understanding of customer needs, market trends, technology capability and regulatory requirement. You will have a track record of translating customer and product requirements into actionable platform features.
With strong relationship and stakeholder management skill, you will be comfortable working with engineering teams, translating business needs into clear technical requirements that support product roadmaps. Additionally, your experience working in Agile methodologies, Saas implementation and backlog and user stories, will support your capability to manage a platform backlog, collaborate with teams, and deliver enhancements iteratively.
You will thrive in a fast-paced, dynamic startup environment, with a flexible approach to change and a strong initiative to drive projects forward. Your expertise and communication skills will foster alignment and collaboration across multiple teams.
This is a pivotal role for us and a unique opportunity for you to join us at the beginning of our next stage of platform and service evolution.
For a confidential initial conversation please contact sarah.chatterley@petsathome.co.uk
Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
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Platform Manager employer: Pets at Home
Contact Detail:
Pets at Home Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Platform Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially how they relate to pets and customer care. This will help you tailor your answers and show that you're genuinely interested in joining the team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experience align with the role of Platform Manager. Highlight your knowledge of Salesforce FSC and your background in pet insurance to make a strong impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about wanting to be part of our mission to create a better world for pets.
We think you need these skills to ace Platform Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Salesforce FSC and the pet insurance industry. We want to see how your skills align with our mission to enhance the pet insurance experience!
Showcase Your Technical Skills: Don’t forget to emphasise your technical background and any relevant projects you've worked on. We’re looking for someone who can translate business needs into actionable requirements, so let us know how you’ve done this in the past!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, especially when it comes to your experience and how it relates to the role of Platform Manager.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at Pets at Home
✨Know Your Salesforce FSC Inside Out
Make sure you brush up on your knowledge of Salesforce Financial Services Cloud. Be ready to discuss how you've used it in past roles, especially in relation to pet or personal lines insurance. This will show that you understand the technical aspects and can hit the ground running.
✨Showcase Your Insurance Expertise
Prepare to talk about your experience in the pet insurance market. Think of specific examples where you've identified customer needs and translated them into actionable requirements. This will demonstrate your ability to align technology with business objectives.
✨Master the Art of Requirement Gathering
Be ready to explain your process for gathering and documenting business requirements. Use examples from previous projects to illustrate how you’ve collaborated with stakeholders to ensure clarity and readiness for delivery teams.
✨Emphasise Agile Experience
Since this role involves working in an Agile environment, be prepared to discuss your experience with Agile methodologies. Share how you've managed backlogs, prioritised tasks, and delivered features iteratively, as this will highlight your adaptability and project management skills.