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- Tasks: Provide exceptional service to clients and their pets while managing bookings and payments.
- Company: Join a welcoming team at a leading veterinary practice in Nuneaton.
- Benefits: Enjoy discounts, career development, pension, and holiday allowance.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Experience in customer service and a passion for helping people and pets.
- Other info: Full-time role with a friendly atmosphere and opportunities for growth.
The predicted salary is between 20000 - 24000 £ per year.
If you enjoy providing great service and working in a team, we have just the opportunity for you at our Nuneaton practice to join our team as a Client Care Advisor.
Responsibilities
Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
Your great client service during a client's visit will ensure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit. You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
This is a full-time role working 40 hours per week, including 1 in 3 Saturday shifts (9am to 5pm). To apply for this role, you will have previous experience in a fast-paced customer-facing role.
Qualifications / Attributes
- You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
- You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
- You are calm, attentive and always focus on the clients' needs.
- You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
- You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.
- Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
- In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.
Benefits
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance. The salary for this role is national minimum wage.
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
Client Care Advisor - Nuneaton employer: Pets at Home
Contact Detail:
Pets at Home Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Advisor - Nuneaton
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you walk into that interview, you want to feel like you already belong.
✨Tip Number 2
Practice your people skills! Since this role is all about client care, think of examples where you've gone above and beyond for customers. Share those stories during your chat!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional. It shows you care about the opportunity and respect the team you'll be working with.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Care Advisor - Nuneaton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for pets and customer service. A friendly tone can make a big difference!
Tailor Your Experience: Make sure to highlight any previous experience in customer-facing roles. We’re looking for someone who can connect with clients and their pets, so share specific examples of how you've provided exceptional service in the past.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Pets at Home
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Care Advisor. Familiarise yourself with the services offered at the practice and think about how you can contribute to providing exceptional service to clients and their pets.
✨Showcase Your People Skills
Since this role is all about building relationships, be prepared to share examples of how you've successfully interacted with clients in previous roles. Highlight your ability to remain calm and attentive, especially in challenging situations, as this will resonate well with the interviewers.
✨Demonstrate Your Computer Literacy
As you'll be using an online booking system, it's essential to show that you're comfortable with technology. If you have experience with similar systems, mention it! If not, express your willingness to learn quickly and adapt to new tools.
✨Bring Your Passion for Pets
Let your love for animals shine through during the interview. Share personal stories or experiences that highlight your enthusiasm for working with pets and helping their owners. This will help you connect with the interviewers and show that you're a great fit for their team.
