At a Glance
- Tasks: Provide exceptional service to clients and care for their pets in a dynamic veterinary practice.
- Company: Thurrock Vets for Pets, a welcoming and inclusive veterinary team.
- Benefits: 20% discount, private healthcare, career development, and free parking.
- Other info: Flexible part-time hours with opportunities for career progression.
- Why this job: Join a passionate team and make a real difference in the lives of pets and their owners.
- Qualifications: Customer care experience preferred but not essential; enthusiasm for pets is a must.
The predicted salary is between 9.9 - 12.1 £ per hour.
Client Care Advisor / Veterinary Care Assistant - West Thurrock If you enjoy providing great service and working in a team, we have just the opportunity for you here at Thurrock Vets for Pets!
This is a unique role working both as a CCA and a VCA over shifts.
This is a part time position working on average 15 hours per week.
This will include late shifts 3.15pm-7.15pm on Mondays and Fridays as a CCA, and 2 consecutive weekends, working on Saturdays and Sundays as a VCA.
What your typical day will look like Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently.
Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
Other tasks will include keeping the clinic clean, tidy, and organised; feeding and monitoring in-patients; running clinical tests; managing stock; handling a variety of small animals; helping set up for operations and deep cleaning all areas.
The attributes required You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
You are calm, attentive and always focus on the clients' needs.
You will bring enthusiasm and drive to your role.
Your passion for service is matched with your love of pets.
You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.
Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
We are looking for someone who would like to build their career in customer care within the veterinary industry.
Previous experience in a patient care or customer care background would be preferred but not essential.
In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.
We are happy to offer career progression for the right candidate.
Benefits In return, we offer benefits such as: 20% discount at the Vet Group, Pets at Home and the Groom Room Private Healthcare Insurance Access to discounts and cashbacks In-house career development opportunities Pension Holiday allowance Free car parking
Location: RM20 3LP We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference.
We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People.
Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities.
Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
Locations
Client Care Advisor / Veterinary Care Assistant - West Thurrock in Essex, Grays employer: Pets at Home
At Pets at Home, we are not just building a pet insurance business; we are creating a vibrant and innovative environment where your contributions truly matter. As a Senior Pricing Analyst, you will enjoy the unique opportunity to work with unparalleled data assets while being part of a passionate team dedicated to improving outcomes for pets and their owners. With a supportive culture that values diversity and encourages personal growth, this role offers a chance to make a significant impact in a dynamic start-up atmosphere backed by the stability of a leading brand.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Advisor / Veterinary Care Assistant - West Thurrock in Essex, Grays
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Pets at Home and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Pets at Home and let us see your personality shine through!
We think you need these skills to ace Client Care Advisor / Veterinary Care Assistant - West Thurrock in Essex, Grays
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Pets at Home.
Get Familiar with Our Brand:Before applying, take some time to learn about Pets at Home and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Pets at Home
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Pets at Home.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Pets at Home will surely appreciate.
