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- Tasks: Lead a passionate team to create an amazing shopping experience for pet lovers.
- Company: Join Pets at Home, a leading pet care business in the UK.
- Benefits: Enjoy competitive pay, bonuses, and discounts on pet products.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: 1 year of retail management experience and a love for pets.
- Other info: Comprehensive training and career growth opportunities await you!
The predicted salary is between 24000 - 36000 £ per year.
Deputy Manager – Horsham – 39 Hours
We’re Pets at Home, one of the UK’s leading pet care businesses. If you’re passionate about pets, you’ll love our Pet Care Centres, which include everything from pet products and grooming salons to Vets for Pets practices. Our centres are hubs of the community, bringing people together to help local pet owners provide the best care for their companions.
What’s the role?
We’re looking for a Deputy Manager to join our team in Horsham. As the Deputy Store Manager, you’ll work closely with the Store Manager to oversee the store’s day‑to‑day operations and ensure the best possible experience for our customers and their pets.
When the Store Manager is unavailable, you’ll take full responsibility for the store, leading the team and managing all aspects of the business, from recruitment and performance management to stock control and maintaining our high standards.
Your key responsibilities will include:
- Inspiring and leading your team to create a fun, engaging, and customer‑focused environment.
- Driving sales performance and achieving key KPIs.
- Overseeing store operations, including recruitment, stock management, and compliance with health and safety.
- Acting as Duty Manager when the Store Manager is unavailable.
- Leading by example and contributing to the store’s overall success.
We’ll provide comprehensive training and development opportunities to ensure you have the skills and knowledge to deliver exceptional service and care to our customers and their pets.
Who are we looking for?
- Have at least 1 year of management experience in a retail environment.
- Are passionate about retail and delivering exceptional results.
- Are flexible to work a 7‑day shift pattern, including weekends and bank holidays.
- Have excellent communication and leadership skills to engage and inspire your team.
- Are ready to commit to 6 months of training, covering customer service, health and safety, and pet care.
About our Pet Care Centre
[insert bespoke paragraph]
Benefits
We reward our management team with a comprehensive package designed to support your well‑being, including:
- Annual bonus opportunities.
- 28 days paid leave, rising to 33 days after 2 years (including bank holidays).
- Your birthday off to celebrate in style.
- Life assurance worth 4x your annual salary.
- A 4% company pension contribution.
- Colleague discounts, including 20% off Pets at Home and 30% off our own‑brand products.
Read our Values & Behaviours
For more details and other benefits
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
Don’t wait—apply now! We may close the vacancy early due to high interest.
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Deputy Store Manager employer: Pets at Home
Contact Detail:
Pets at Home Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Store Manager
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching Pets at Home. Understand their values, mission, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your leadership skills! As a Deputy Store Manager, you'll need to inspire your team. Think of examples from your past where you've successfully led a team or handled a tough situation. Be ready to share these stories during your interview to showcase your experience.
✨Tip Number 3
Show your passion for pets! Since this role is all about providing the best care for pets and their owners, make sure to express your love for animals during your interview. Share any personal experiences or insights that highlight your commitment to pet care.
✨Tip Number 4
Apply through our website! We want to see your application come through our official channels. It not only shows your enthusiasm but also ensures you get all the latest updates about the role and the company. So, don’t hesitate—hit that apply button!
We think you need these skills to ace Deputy Store Manager
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for pets shine through! Share any personal experiences or stories that highlight your passion for animals and how it aligns with our mission at Pets at Home.
Tailor Your CV: Make sure to customise your CV for the Deputy Store Manager role. Highlight your management experience in retail and any specific achievements that demonstrate your ability to drive sales and lead a team effectively.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and bullet points where necessary to make it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at Pets at Home
✨Know Your Stuff About Pets
Make sure you brush up on your knowledge of pet care and the products offered at Pets at Home. Being able to discuss specific pet needs and how the store meets them will show your passion and understanding of the business.
✨Showcase Your Leadership Skills
Prepare examples from your past management experience that highlight your ability to lead a team effectively. Think about times when you inspired your team or improved performance, as this is crucial for the Deputy Store Manager role.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to retail. Be ready to discuss how you’ve driven sales in previous roles and how you plan to achieve KPIs at Pets at Home.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling customer complaints or managing stock issues. Practising your responses will help you demonstrate your problem-solving skills and readiness for the role.