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- Tasks: Provide exceptional service to clients and care for their pets while managing bookings.
- Company: Join Richmond Vets for Pets, a welcoming practice inspired by the love of animals.
- Benefits: Enjoy 20% discounts, career development, pension, and holiday allowance.
- Why this job: Be part of a friendly team making a difference in pet care and client satisfaction.
- Qualifications: A passion for service, strong communication skills, and computer literacy are essential.
- Other info: This is a 9-month fixed-term contract with 40 hours per week, including 1 in 4 Saturdays.
The predicted salary is between 15900 - 18400 £ per year.
If you enjoy providing great service and working in a team, we have just the opportunity for you at our Richmond Vets for Pets Practice. What your typical day will look like: Your focus is to provide an exceptional service to our clients and the best care possible to their pets – providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success. Your great client service during a clients visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit. You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must. This is a 9 Month Fixed Term contract working 40 hours per week with 1 in 4 Saturdays Salary is £26,500 pro rata The attributes required: You are the friendly and welcoming face for the client and their pets when they arrive at the practice. You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available. You are calm, attentive and always focus on the clients needs. You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets. You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppys first visit to the vet. Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice. In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference. Benefits In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance. Location : SW14 7PJ Pets just see people. They arent biased and they dont discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience dont perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you! TPBN1_UKTJ
Client Care Advisor employer: Pets at Home
Contact Detail:
Pets at Home Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Advisor
✨Tip Number 1
Familiarise yourself with the services offered at Richmond Vets for Pets. Knowing the ins and outs of what they provide will help you engage confidently with clients and demonstrate your commitment to exceptional service.
✨Tip Number 2
Practice your communication skills, especially in handling sensitive situations. Being able to comfort clients during tough times or share in their joy will showcase your ability to build strong relationships, which is key for this role.
✨Tip Number 3
Get comfortable with online booking systems and other computer software that may be used in the practice. This will not only make your day-to-day tasks easier but also show that you're proactive and ready to hit the ground running.
✨Tip Number 4
Showcase your passion for pets and client care during any interactions you have with the team or during the interview process. Your enthusiasm can set you apart and align with the practice's values of creating a welcoming atmosphere.
We think you need these skills to ace Client Care Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and attributes required for the Client Care Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Showcase Your Customer Service Skills: In your CV and cover letter, provide specific examples of your previous customer service experience. Highlight situations where you successfully built relationships with clients or handled challenging situations with empathy and professionalism.
Demonstrate Your Passion for Pets: Make sure to express your love for animals in your application. Share any relevant experiences you have had with pets, whether personal or professional, to show that you genuinely care about their well-being.
Highlight Your Teamwork Abilities: Since the role involves working closely with a team, include examples of how you have effectively collaborated with others in past roles. Emphasise your ability to create a friendly and welcoming atmosphere, as this is crucial for the practice's environment.
How to prepare for a job interview at Pets at Home
✨Show Your Passion for Pets
Make sure to express your love for animals during the interview. Share personal stories or experiences that highlight your connection with pets, as this will resonate well with the values of the practice.
✨Demonstrate Excellent Communication Skills
Since the role involves interacting with clients and their pets, showcase your ability to communicate clearly and empathetically. Practice active listening and be prepared to discuss how you would handle various client scenarios.
✨Familiarise Yourself with the Practice's Services
Before the interview, research the services offered by the practice. Being knowledgeable about their offerings will allow you to answer questions confidently and show your commitment to providing exceptional client care.
✨Emphasise Teamwork and Collaboration
Highlight your experience working in a team environment. Discuss how you can contribute to creating a friendly atmosphere and support your colleagues, as teamwork is essential in delivering great service to clients and their pets.
