At a Glance
- Tasks: Coordinate carrier operations to ensure timely order delivery and resolve fulfilment issues.
- Company: Dynamic eCommerce company embracing diversity and innovation.
- Benefits: Up to £30,000 salary, hybrid working, and a supportive team environment.
- Other info: Opportunity for personal growth and making a real impact in a collaborative team.
- Why this job: Join us to enhance customer experiences and drive operational excellence in a fast-paced setting.
- Qualifications: Experience with final mile routing systems and strong problem-solving skills.
The predicted salary is between 30000 - 30000 £ per year.
Contract: 12 Month Maternity Cover
Salary: Up to £30,000
Start Date: December
Hybrid: We welcome applications from those looking for hybrid working, based 2 -3 days from our Handforth office, or Stafford Fulfilment Centre.
About the Role
As our Carrier & Fulfilment Coordinator, you'll play a key role in ensuring our customers receive their orders on time and with minimal fuss. Working closely with carrier partners and internal stakeholders, you'll coordinate day-to-day fulfilment activities, helping to ensure orders are processed, dispatched and delivered accurately, efficiently and cost-effectively. You'll be responsible for monitoring delivery performance, identifying opportunities to improve service and resolving fulfilment issues when they arise. Building strong relationships with carrier partners will be central to your success, enabling you to drive service excellence while balancing customer expectations and business requirements. A key part of this role will involve working with Metapack to manage carrier integrations, shipment tracking and delivery performance. We're looking for someone with previous experience using Metapack who can quickly become a trusted expert within the team, helping to optimise fulfilment processes and support a seamless customer delivery experience. This is a unique opportunity to combine operational excellence with technical expertise, taking ownership of carrier performance, fulfilment processes and Metapack administration in a fast-paced ecommerce environment.
What you'll be doing
- Manage day-to-day carrier operations, ensuring orders are dispatched and delivered on time.
- Build strong relationships with carrier partners to maintain high service standards.
- Monitor carrier performance against agreed SLAs and KPIs.
- Investigate and resolve delivery issues, including delays, damages and lost shipments.
- Work closely with internal teams to minimise fulfilment disruptions and improve the customer experience.
- Ensure orders are processed accurately and within agreed dispatch timelines.
- Proactively identify delivery risks and take action to prevent service failures.
- Manage claims, returns, proof-of-delivery requests and customer escalations.
- Analyse delivery and fulfilment performance, identifying opportunities to improve efficiency and reduce costs.
- Produce regular performance reports and support carrier review meetings.
- Drive continuous improvement initiatives across fulfilment and delivery operations.
- Maintain accurate operational records and ensure compliance with shipping requirements.
About You – What you'll bring to the role
- Experience working with a final mile routing Management System.
- Proven experience in order lifecycle allocation.
- Experience working in or with cross-functional teams.
- Demonstrated ability to manage incident resolution, root cause analysis, and issue escalation.
- Strong understanding of final mile delivery.
- Familiarity with system integration flows.
- Basic knowledge of API interactions.
We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you.
Carrier & Fulfilment Specialist employer: Pets at Home
At Pets at Home, we are not just building a pet insurance business; we are creating a vibrant and innovative environment where your contributions truly matter. As a Senior Pricing Analyst, you will enjoy the unique opportunity to work with unparalleled data assets while being part of a passionate team dedicated to improving outcomes for pets and their owners. With a supportive culture that values diversity and encourages personal growth, this role offers a chance to make a significant impact in a dynamic start-up atmosphere backed by the stability of a leading brand.
StudySmarter Expert Advice🤫
We think this is how you could land Carrier & Fulfilment Specialist
✨Get to Know the Local Scene
Temporary roles in logistics and supply chain often rely on local connections. Visit local businesses or warehouses and introduce yourself! You'd be surprised how often work is filled through word of mouth, so put yourself out there.
✨Leverage Industry Events
Look for trade shows, logistics expos, or supply chain seminars happening in your area. These events are goldmines for networking and often feature companies looking for temporary staff. It’s a great way to make a lasting impression!
✨Be Ready to Flex Your Skills
In temporary roles, employers want people who can easily adapt. Brush up on your knowledge of inventory management systems or logistics software—anything that can show you're ready to jump in right away. It will make you stand out!
✨Apply through Our Website!
Don't forget to check our listings at StudySmarter! We often have great temporary roles in logistics and supply chain that you can apply for directly. Getting your application in through our site is a solid step towards landing your next gig!
We think you need these skills to ace Carrier & Fulfilment Specialist
Some tips for your application 🫡
Show Off Your Logistics Know-How:When applying for a Carrier & Fulfilment Specialist in logistics and supply chain, make sure to highlight your relevant skills such as inventory management, procurement knowledge, and experience with logistics software. Tailor your CV to show any specific projects or coursework you've completed that relate to the field—specifics matter!
Flexibility is Key:Since this is a temporary position, it's important to showcase your flexibility in your cover letter. Employers want to know that you can hit the ground running and adapt quickly to changing priorities, so share examples of previous roles where you've shown this adaptability.
Include Certifications and Training:If you have any relevant certifications like a Forklift License or training in supply chain management, make sure these are front and centre in your application. They really can set you apart in the logistics field, especially for a temporary role where employers may prefer someone who's ready to jump straight into the task at hand.
Why You Want This Role:In your cover letter, express why you're interested in this temporary position at Pets at Home. Use it as a chance to show your enthusiasm for the logistics field and how this experience will help you grow professionally. Remember, it’s about more than just the job—show us you're keen to learn and make a difference!
How to prepare for a job interview at Pets at Home
✨Know Your Supply Chain Basics
Brush up on fundamental supply chain concepts, like inventory management and logistics strategies. Since this is a temporary role, having a quick grasp of these basics can set you apart and show that you can hit the ground running.
✨Showcase Problem-Solving Skills
Be ready to discuss real-life scenarios where you solved logistics challenges. Interviewers love hearing how you approached issues like delays or order discrepancies, so come prepared with a couple of solid examples that highlight your critical thinking skills.
✨Stay Flexible and Open-Minded
As a temporary candidate, we need to demonstrate adaptability. Be prepared to discuss how you can quickly integrate into different teams and handle diverse tasks. This can really showcase your potential to thrive in a fast-paced environment like logistics.
✨Get Familiar with Logistics Tools
Familiarise yourself with common supply chain management software, such as SAP or Oracle. Mentioning these tools during your interview can impress your interviewer at Pets at Home and demonstrate your readiness to engage with their systems right away.
