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- Tasks: Provide exceptional service to clients and care for their pets at our busy practice.
- Company: Join Basildon Pipps Hill Vets for Pets, a welcoming and inclusive team.
- Benefits: Enjoy discounts, career development, pension, holiday allowance, and free parking.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Friendly attitude, passion for pets, and good communication skills are essential.
- Other info: Fixed term contract until September 2026 with no weekend shifts.
The predicted salary is between 24000 - 36000 £ per year.
If you enjoy providing great service and working in a team, we have just the opportunity for you here at Basildon Pipps Hill Vets for Pets, on a temporary basis until September 2026!
Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success. Your great client service during a client's visit will ensure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must. You'll be working 40 hours a week with no weekends, on a fixed term contract until September 2026.
The attributes required:
- You are the friendly and welcoming face for the client and the pets when they arrive at the practice.
- You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
- You are calm, attentive and always focus on the clients' needs.
- You will bring enthusiasm and drive to your role.
- Your passion for service is matched with your love of pets.
- You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.
- Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
- Receptionist experience would be preferred but not essential.
- In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.
Benefits:
- 20% discount at the Vet Group, Pets at Home and the Groom Room
- Access to discounts and cashbacks
- In-house career development opportunities
- Pension and holiday allowance
- Free car parking
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
Client Care Advisor - Fixed Term - Basildon employer: Pets at Home
Contact Detail:
Pets at Home Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Advisor - Fixed Term - Basildon
✨Tip Number 1
Get to know the company! Research Basildon Pipps Hill Vets for Pets and understand their values and services. This will help you connect with the team during your interview and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your people skills! As a Client Care Advisor, you'll be the friendly face clients see. Role-play common scenarios with friends or family to boost your confidence in handling various client interactions, from joyful moments to more sensitive situations.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with online booking systems and other software that might be used in the practice. Being comfortable with technology will make you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Make sure to highlight your passion for pets and client service in your application to catch our eye!
We think you need these skills to ace Client Care Advisor - Fixed Term - Basildon
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for pets shine through! Share any personal experiences or stories that highlight your connection with animals and how that drives your desire to provide exceptional service.
Highlight Your Client Care Skills: Make sure to emphasise your ability to build strong relationships with clients. Use examples from past experiences where you’ve gone above and beyond to ensure customer satisfaction, as this is key for us at Basildon Pipps Hill Vets for Pets.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand. This will help us see how you fit into our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Pets at Home
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Client Care Advisor entails. Familiarise yourself with the services offered at Basildon Pipps Hill Vets for Pets and think about how you can contribute to providing exceptional service to clients and their pets.
✨Showcase Your People Skills
Since this role is all about building relationships, be prepared to share examples of how you've successfully interacted with clients in the past. Highlight your ability to remain calm and attentive, especially in challenging situations, as this will resonate well with the interviewers.
✨Demonstrate Your Tech Savvy
As you'll be using an online booking system, it's important to show that you're comfortable with technology. Brush up on any relevant software skills and be ready to discuss your experience with similar systems or how quickly you can learn new tools.
✨Bring Your Passion for Pets
Let your love for animals shine through during the interview. Share personal stories about your experiences with pets and how they inspire you to provide the best care possible. This will help you connect with the interviewers and show that you're genuinely invested in the role.
