At a Glance
- Tasks: Welcome clients and their pets, providing exceptional service and support.
- Company: Join a close-knit team at Ayrshire Vets For Pets, where we treat each other like family.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and special days off.
- Other info: Flexible multi-site role with great career progression opportunities.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Passion for customer care and a love for animals are essential.
The predicted salary is between 18900 - 23100 £ per year.
Exciting New Opportunity! Due to growth and expansion within our practices, we are looking for a Client Care Advisor to join our busy team. This is a multi-site position working across our three Ayrshire practices (Ayr, Irvine and Kilmarnock). This role is working Full Time, 40 hours per week, including 2 in 4 Saturdays.
If you love delivering excellent service, thrive in a fast-paced environment, and want to be part of an amazing team, this is the role for you! Join us at our friendly Ayrshire practices and make a real difference every day.
A bit about us: We're a close-knit team of 60 colleagues made up of Veterinary Surgeons, Registered Veterinary Nurses, Practice Managers and Client Care Advisors, working across our three busy Ayrshire practices. We genuinely treat each other like family. No two days are ever the same, and while the job can be busy, there's always someone on hand to help when you need it. We work hard, have a laugh together, and celebrate the good days as a team. Outside of work, we love getting everyone together too, whether it's a team night out, a charity event or a team-building day. We believe a happy team creates the best experience for our clients and their pets.
If you're friendly, approachable, enjoy working with people and want to be part of a supportive team that genuinely enjoys what they do, come and join us, we'd love to welcome you to the team!
Who We Are Looking For: Are you the friendly, energetic, pet-loving superstar we're looking for? Do you love making people smile just as much as you love meeting their four-legged friends? If so, we'd love to hear from you!
As a Client Care Advisor, you'll be the friendly face that welcomes every client through our doors and the important link between our clients and our clinical team. You'll play a huge part in making every visit a positive experience, from greeting clients with a warm smile and answering their questions to taking payments and booking future appointments. This isn't your average reception role. As a multi-site position across our three Ayrshire practices, no two days are ever the same. One day you'll be helping a worried owner, the next you'll be welcoming excited new puppy owners or supporting one of our busy clinical teams. You'll need to be organised, adaptable and happy to jump into whatever the day brings.
We're looking for someone with a real passion for customer care, who enjoys working in a busy environment and isn't afraid to get stuck in. Most importantly, we want someone with plenty of personality, someone who takes pride in their work, builds lasting relationships with our clients, and brings positive energy to the team every single day.
What you'll Do:
- Be the friendly, welcoming face that greets every client and their pet with a smile.
- Build strong relationships with our clients, providing exceptional service from the moment they walk through the door.
- Develop a great knowledge of our services, products and Complete Care plans, so you can confidently support and guide our clients.
- Keep calm under pressure and deliver a fantastic experience, even on our busiest days.
- Work closely with our vets, nurses and wider team to ensure every client and patient receives the very best care.
- Bring enthusiasm, positivity and a genuine love of animals to everything you do.
- Be flexible and adaptable, confidently working across our three Ayrshire practices and supporting wherever you're needed.
- Help create a fun, friendly and welcoming environment for clients, their pets and your colleagues every day.
If you're ready to bring your passion, personality and positive attitude to a team that genuinely enjoys what they do, we'd love for you to come and join us. You'll thrive in this role if you love keeping busy, enjoy helping people and their pets, and take pride in making a real difference to every client who walks through the door.
As this is a multi-site role, you'll be working across our three Ayrshire practices in Ayr, Irvine and Kilmarnock, so a full UK driving licence and access to your own transport are essential.
Company Benefits:
- Pension - plan for your future.
- Company benefits scheme - including 20% off at Pets at Home and across The Vet Group.
- Career progression - plenty of opportunities to move into a senior role.
- Special days off - your birthday, new pet day, and pet bereavement leave.
- Private healthcare - keeping you healthy and happy.
- In-house career development - grow your skills with us.
- Generous holiday allowance - take time to recharge.
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
Client Care Advisor - Ayr employer: Pets at Home
At Pets at Home, we are not just building a pet insurance business; we are creating a vibrant and innovative environment where your contributions truly matter. As a Senior Pricing Analyst, you will enjoy the unique opportunity to work with unparalleled data assets while being part of a passionate team dedicated to improving outcomes for pets and their owners. With a supportive culture that values diversity and encourages personal growth, this role offers a chance to make a significant impact in a dynamic start-up atmosphere backed by the stability of a leading brand.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Advisor - Ayr
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pets at Home. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pets at Home before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Care Advisor - Ayr
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pets at Home:Your cover letter is your chance to shine! Tell us why you want to work at Pets at Home specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pets at Home!
How to prepare for a job interview at Pets at Home
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
