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- Tasks: Lead the integration of new services into technical support and ensure service quality.
- Company: Join Pets at Home, a company dedicated to enhancing pet care experiences.
- Benefits: Enjoy hybrid working options and a supportive team environment.
- Why this job: Be a key player in transforming pet care through innovative service delivery.
- Qualifications: 3+ years in Service Management with ITIL principles; strong communication and problem-solving skills.
- Other info: We value diversity and encourage unique contributions from all applicants.
The predicted salary is between 43200 - 72000 £ per year.
Location: We welcome applications from those looking for hybrid working, based 2 or 3 days in our Handforth (Cheshire) Office About the Role We are embarking on initiatives to enhance technical capability that will revolutionise our pet care customer experience. We are now recruiting a Service Transition Lead operating within the Group IT Service Delivery function who will ensure the successful integration of services into technical support and business usage. Our Service Transition Leads are key stakeholders in the onboarding technical services, having responsibility to represent the perspectives of operational Service Delivery by ensuring service quality and readiness assurance of the to-be Services, with the capability to successfully manage internally or through partners to support our Businesss strategic growth. Aligned to Pets at Homes Change Delivery Lifecycle, this Service Transition Lead will facilitate all aspects of service readiness, from the stage where a project is owned fully by a project team, working closely with Business representatives, Projects teams, Service Owners, and Service Delivery support teams through transition and build of the service, before successfully landing into Service Delivery. This particularly role will be the face of Service Delivery, working closely with the onsite support team, Support Office services in Handforth…
Service Transition Lead employer: Pets at Home Support Office Careers
Contact Detail:
Pets at Home Support Office Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Transition Lead
✨Tip Number 1
Familiarize yourself with ITIL principles and the specific service management tools mentioned in the job description, like Service Now and Ivanti Heat. This knowledge will not only help you understand the role better but also demonstrate your commitment to the required standards.
✨Tip Number 2
Network with current or former employees of Pets at Home, especially those in IT or service delivery roles. They can provide valuable insights into the company culture and expectations, which can be a great advantage during interviews.
✨Tip Number 3
Prepare to discuss your experience with service transitions and how you've successfully managed similar projects in the past. Be ready to share specific examples that highlight your problem-solving skills and ability to work under tight deadlines.
✨Tip Number 4
Showcase your communication and influencing skills during the interview process. Since this role involves working closely with various stakeholders, demonstrating your ability to effectively convey ideas and collaborate will set you apart from other candidates.
We think you need these skills to ace Service Transition Lead
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Transition Lead position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in service management and ITIL principles. Emphasize your ability to manage service transitions and your familiarity with tools like Service Now or Ivanti Heat.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for enhancing customer experiences through effective service delivery. Mention specific examples from your past roles that demonstrate your problem-solving skills and ability to work collaboratively.
Highlight Communication Skills: Since excellent written and verbal communication skills are crucial for this role, ensure that your application reflects your ability to communicate effectively with various stakeholders. Use clear and concise language throughout your documents.
How to prepare for a job interview at Pets at Home Support Office Careers
✨Understand the Service Transition Lifecycle
Make sure you have a solid grasp of the Service Transition principles and how they align with the Change Delivery Lifecycle at Pets at Home. Be prepared to discuss your experience in managing service transitions and how you've ensured readiness for BAU operations.
✨Showcase Your ITIL Knowledge
Since the role requires familiarity with ITIL standards, be ready to explain how you've applied ITIL principles in your previous roles. Highlight any specific examples where your knowledge has led to successful service delivery or transition.
✨Demonstrate Strong Communication Skills
As the face of Service Delivery, effective communication is key. Prepare to share examples of how you've successfully communicated with various stakeholders, including project teams and business representatives, to ensure alignment and understanding during transitions.
✨Highlight Problem-Solving Abilities
Be ready to discuss your analytical and problem-solving skills. Provide examples of challenges you've faced in service management and how you approached them, particularly in relation to defect management and early life support.
