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- Tasks: Lead a passionate team to create an amazing experience for pets and their owners.
- Company: Join Pets at Home, a top pet care business in the UK.
- Benefits: Enjoy bonuses, generous leave, birthday off, and great discounts.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: 1 year of retail management experience and a love for pets.
- Other info: Comprehensive training provided and opportunities for personal growth.
The predicted salary is between 25000 - 30000 £ per year.
Who are we? We're Pets at Home, one of the UK's leading pet care businesses. If you're passionate about pets, you'll love our Pet Care Centres, which include everything from pet products and grooming salons to Vets for Pets practices. Our centres are hubs of the community, bringing people together to help local pet owners provide the best care for their companions.
What's the role? We're looking for a Deputy Manager to join our team in York. As the Deputy Store Manager, you'll work closely with the Store Manager to oversee the store's day-to-day operations and ensure the best possible experience for our customers and their pets. When the Store Manager is unavailable, you'll take full responsibility for the store, leading the team and managing all aspects of the business, from recruitment and performance management to stock control and maintaining our high standards.
Your key responsibilities will include:
- Inspiring and leading your team to create a fun, engaging, and customer-focused environment.
- Driving sales performance and achieving key KPIs.
- Overseeing store operations, including recruitment, stock management, and compliance with health and safety.
- Acting as Duty Manager when the Store Manager is unavailable.
- Leading by example and contributing to the store's overall success.
We'll provide comprehensive training and development opportunities to ensure you have the skills and knowledge to deliver exceptional service and care to our customers and their pets.
Who are we looking for? We'd love to hear from you if you:
- Have at least 1 year of management experience in a retail environment.
- Are passionate about retail and delivering exceptional results.
- Are flexible to work a 7-day shift pattern, including weekends and bank holidays.
- Have excellent communication and leadership skills to engage and inspire your team.
- Are ready to commit to 6 months of training, covering customer service, health and safety, and pet care.
Benefits: We reward our management team with a comprehensive package designed to support your well-being, including:
- Annual bonus opportunities.
- 28 days paid leave, rising to 33 days after 2 years (including bank holidays).
- Your birthday off to celebrate in style.
- Life assurance worth 4x your annual salary.
- A 4% company pension contribution.
- Colleague discounts, including 20% off Pets at Home and 30% off our own-brand products.
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you! Don't wait - apply now! We may close the vacancy early due to high interest.
Locations
Deputy Manager - York - 39 hours employer: Pets at Home Retail
Contact Detail:
Pets at Home Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager - York - 39 hours
✨Tip Number 1
Get to know the company! Before your interview, spend some time browsing Pets at Home's website and social media. Familiarise yourself with their values, products, and community initiatives. This will help you connect better during the interview and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to management and customer service. Think about your past experiences and how they relate to the role of Deputy Manager. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show your passion for pets! During the interview, share personal stories or experiences that highlight your love for animals. This will not only make you memorable but also demonstrate that you align with the company's mission of providing exceptional care for pets.
✨Tip Number 4
Follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Deputy Manager - York - 39 hours
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for pets shine through! Share any personal experiences or stories that highlight your passion for animals and how it connects to the role.
Tailor Your CV: Make sure your CV is tailored to the Deputy Manager position. Highlight your management experience in retail and any relevant skills that align with the job description, like leadership and customer service.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read and understand your key achievements and qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Pets at Home Retail
✨Know Your Stuff About Pets
Make sure you brush up on your knowledge of pet care and the products offered at Pets at Home. Being able to discuss specific pet care topics or products during the interview will show your passion and commitment to the role.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to inspire and lead a team. Prepare examples from your past experience where you've successfully managed a team or improved performance. Highlight how you can create a fun and engaging environment for both staff and customers.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to retail management. Be ready to discuss how you would drive sales performance and manage stock effectively, as these are crucial aspects of the role.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think about scenarios you might face as a Deputy Manager and how you would approach them, especially in terms of customer service and team management.