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- Tasks: Lead a passionate team to drive sales and deliver exceptional customer service.
- Company: Join Pets at Home, a leading pet care business and community hub.
- Benefits: Enjoy bonuses, generous leave, birthday off, and great discounts.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Previous retail management experience and a passion for pets and sales.
- Other info: Comprehensive training provided with excellent career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Who are we?
We’re Pets at Home, one of the UK’s leading pet care businesses. Our Pet Care Centres are more than stores; they’re community hubs where passionate teams deliver exceptional service and expert advice to help pet owners give their companions the very best care.
What’s the role?
We’re looking for a Deputy Store Manager to join our team in Oxford Cowley. This is a fast-paced, results driven role where you’ll work closely with the Store Manager to drive sales performance, hit key targets, and deliver outstanding customer service every day. When the Store Manager is unavailable, you’ll take full responsibility for the store, leading the team, managing operations, and ensuring every customer leaves delighted. From optimising stock levels to motivating your team to exceed KPIs, you’ll play a pivotal role in the store’s success.
Your key responsibilities will include:
- Driving sales growth and achieving ambitious KPIs across all areas of the business.
- Inspiring and leading your team to deliver exceptional service and create a customer-focused environment.
- Overseeing store operations, including recruitment, stock management, and compliance with health and safety.
- Acting as Duty Manager when the Store Manager is unavailable.
- Leading by example and ensuring operational excellence at all times.
We’ll provide comprehensive training and development to give you the tools and confidence to succeed in this high-impact role.
We’d love to hear from you if you:
- Have previous management experience in a retail environment.
- Are passionate about sales, service delivery, and achieving results.
- Are flexible to work a 7-day shift pattern, including weekends and bank holidays.
- Have excellent communication and leadership skills to engage and inspire your team.
- Are ready to commit to 6 months of training, covering customer service, health and safety, and pet care.
Benefits:
- Annual bonus opportunities linked to performance.
- 28 days paid leave, rising to 33 days after 2 years (including bank holidays).
- Your birthday off to celebrate in style.
- Life assurance worth 4x your annual salary.
- A 4% company pension contribution.
- Colleague discounts, including 20% off Pets at Home and 30% off our own-brand products.
At Pets at Home, we embrace diversity and encourage everyone to bring their best selves to work. If you’re ready to make a real impact and help us deliver exceptional results, we want to hear from you! Don’t wait, apply now! We may close the vacancy early due to high interest.
Deputy Manager - Oxford Cowley employer: Pets at Home Retail
Contact Detail:
Pets at Home Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager - Oxford Cowley
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching Pets at Home. Check out their social media and website to understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your leadership stories! As a Deputy Manager, you'll need to inspire and lead your team. Think of specific examples from your past management experience where you drove sales or improved customer service. Be ready to share these during your interview to showcase your skills.
✨Tip Number 3
Show your passion for pets! Since this role is all about delivering exceptional service to pet owners, make sure to express your love for animals during your interview. Share any personal experiences or insights that highlight your commitment to pet care and customer satisfaction.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm but also keeps you on their radar as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Deputy Manager - Oxford Cowley
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for pets and customer service shine through. We want to see that you're not just looking for a job, but that you're genuinely excited about helping pet owners and being part of our community.
Tailor Your Experience: Make sure to highlight your previous management experience in retail. We’re looking for someone who can drive sales and lead a team, so connect your past roles to the responsibilities of the Deputy Manager position. Show us how you’ve achieved results before!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the role. A well-structured application will definitely catch our eye!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do, so go ahead and hit that apply button!
How to prepare for a job interview at Pets at Home Retail
✨Know Your Stuff
Before the interview, make sure you know all about Pets at Home and their values. Familiarise yourself with their services and products, especially those related to pet care. This will show your passion for the role and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to inspire and lead a team. Prepare examples from your past experiences where you've successfully managed a team or driven sales performance. Highlight how you motivated others and achieved results.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing stock levels or dealing with a difficult customer. Think through potential scenarios in advance and have clear, structured responses ready to demonstrate your problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.