Pets at Home Limited is seeking a confident Escalations & Crisis Manager to join the Customer Services team in a hybrid role with 2 days per week in Handforth (Cheshire). The role focuses on leading the Escalations function, overseeing complex complaints and coordinating crisis responses across Retail, Vet services and Support Office to deliver fair outcomes for customers and their pets.
The ideal candidate will have proven leadership in managing high-profile investigations, strong
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Head of Escalations & Crisis Management in Wilmslow employer: Pets at Home Limited
At Pets at Home Limited, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through tailored development programmes and the opportunity to lead a dynamic team in a thriving retail environment. With competitive benefits and a focus on work-life balance, we empower our employees to make a meaningful impact in the pet care industry while enjoying the perks of working for a major UK retailer.
