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- Tasks: Welcome clients and their pets, manage bookings, and provide top-notch customer service.
- Company: Join the friendly team at Whitstable Vets for Pets, where teamwork is key.
- Benefits: Flexible hours, supportive environment, and a chance to work with animals every day.
- Why this job: Make a real difference in the lives of pets and their owners while enjoying a dynamic role.
- Qualifications: Customer service experience, strong communication skills, and a love for animals are essential.
- Other info: Opportunity for growth in a fast-paced, fun workplace.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about animals and people? Do you thrive in a fast-paced, supportive environment where no two days are the same? Whitstable Vets for Pets is looking for a dedicated, enthusiastic Client Communication Advisor to join our friendly reception team! This is a fantastic opportunity to become an important part of our practice, where teamwork truly matters. We pride ourselves on supporting one another, stepping in when needed and ensuring our clients both furry and human receive the highest level of care. We value flexibility and we're looking for someone who can confidently help cover holidays and sickness alongside their scheduled hours, occasionally at short notice to keep our service running smoothly.
About the Role
- Greeting clients with a smile and welcoming pets as they arrive.
- Answering, screening and directing telephone calls with confidence.
- Managing bookings for veterinary and nursing appointments.
- Taking deposits and payments for treatments and medications.
- Keeping the reception area tidy, organised and stocked with essential materials.
- Providing accurate information in-person, by phone and via email.
- Sorting and distributing daily post and deliveries.
- Maintaining practice security and following reception safety procedures.
- Updating diaries and managing appointment schedules.
- Completing clerical tasks such as filing, photocopying, and printing.
- Processing end-of-day banking.
- Setting up client care plans.
Qualifications
- Providing positivity, professionalism and a genuine commitment to outstanding client care.
- Proven experience as a receptionist or in a customer-facing role.
- Ability to work well under pressure and meet deadlines.
- A strong team player who supports colleagues and embraces teamwork.
- Confidence around animals (and happy to gently hold them if needed!).
- Good knowledge of Microsoft Office and basic office equipment.
- Excellent verbal and written communication skills.
- Impeccable organisation, multitasking and time-management abilities.
- A proactive attitude with great initiative and problem-solving skills.
- A professional, friendly appearance and manner.
- Flexibility with working hours and willingness to help cover holiday/sickness.
- Availability to work at least one Saturday per month with additional Saturdays as needed.
Client Care Advisor - Whitstable employer: Pets at Home Limited
Contact Detail:
Pets at Home Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Advisor - Whitstable
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Whitstable Vets for Pets. Understand their values and what makes them tick. This way, you can tailor your answers to show how you fit right in with their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your experience and how it relates to the Client Care Advisor role.
✨Tip Number 3
Show your passion! When you're chatting with the interviewers, let your love for animals and people shine through. Share personal stories that highlight your commitment to outstanding client care and teamwork.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for their team!
We think you need these skills to ace Client Care Advisor - Whitstable
Some tips for your application 🫡
Show Your Passion: Let your love for animals and people shine through in your application. We want to see that you're genuinely excited about the role and how you can contribute to our team at Whitstable Vets for Pets.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer-facing roles. We’re looking for someone who can handle a busy reception with ease, so showcase your multitasking skills and any previous work in similar environments.
Craft a Friendly Cover Letter: Your cover letter is your chance to connect with us on a personal level. Share why you want to join our team and how you embody the positivity and professionalism we value. Keep it friendly and engaging!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Pets at Home Limited
✨Know Your Stuff About Animals
Since this role is all about client care for both pets and their owners, brush up on your knowledge of common animals and their needs. Being able to chat confidently about pet care will show your passion and help you connect with the team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you went above and beyond for a client or handled a tricky situation with grace. This will demonstrate your commitment to outstanding client care.
✨Emphasise Teamwork
This position values teamwork, so be ready to discuss how you’ve collaborated with others in previous roles. Share specific instances where you supported colleagues or stepped in during busy times, highlighting your flexibility and team spirit.
✨Practice Your Communication Skills
As a Client Care Advisor, clear communication is key. Practice answering common interview questions out loud, focusing on being articulate and friendly. This will help you feel more confident and ensure you convey your professionalism during the interview.
