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- Tasks: Provide exceptional service to clients and care for their pets in a welcoming environment.
- Company: Join a dedicated veterinary practice in Romford focused on pet care and client satisfaction.
- Benefits: Enjoy discounts, career development, private health insurance, and a holiday allowance.
- Why this job: Be the friendly face that makes a difference in pets' lives and client experiences.
- Qualifications: Computer literacy is essential; a passion for pets and excellent communication skills are a must.
- Other info: Full-time role with 40 hours per week, including 1 in 4 weekends.
The predicted salary is between 20000 - 24000 £ per year.
Veterinary Receptionist – Romford
Employer Pets at Home
Location Romford, Greater London
Salary Competitive
Closing date 14 Nov 2025
Sector Fitness jobs, Leisure Centre Receptionist, Hotel jobs, Hotel Receptionist, Spa, Massage & Beauty jobs, Spa Receptionist
Job Type Full Time
Job Details
Veterinary Receptionist – Romford
If you enjoy providing great service and working in a team, we have just the opportunity for you at our Romford practice.
What your typical day will look like
Your focus is to provide an exceptional service to our clients and the best care possible to their pets – providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
Your great client service during a client\’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
This is a full time role working 40 hours a week and 1 in 4 weekends, salary is national minimum wage.
The attributes required
- You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
- You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
- You are calm, attentive and always focus on the clients\’ needs.
- You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
- You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy\’s first visit to the vet. Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
- In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.
Benefits
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, access to private health insurance and holiday allowance.
We are an equal opportunities employer.
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don\’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
Company
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Veterinary Receptionist - Romford employer: Pets at Home Limited
Contact Detail:
Pets at Home Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist - Romford
✨Tip Number 1
Familiarise yourself with the veterinary practice's services and offerings. This knowledge will not only help you answer client queries confidently but also demonstrate your genuine interest in the role during any interactions.
✨Tip Number 2
Practice your communication skills, especially in handling sensitive situations. Being able to convey empathy and support when clients are distressed will set you apart as a candidate who can provide exceptional service.
✨Tip Number 3
Showcase your computer literacy by getting comfortable with online booking systems. If possible, try to familiarise yourself with similar software before your interview, as this will highlight your readiness for the role.
✨Tip Number 4
Demonstrate your passion for pets and customer service in your conversations. Share personal stories or experiences that reflect your enthusiasm, as this will resonate well with the team and show that you’re a great fit for their culture.
We think you need these skills to ace Veterinary Receptionist - Romford
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Veterinary Receptionist position. Tailor your application to highlight your relevant experience in customer service and any familiarity with pets.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for working with pets and providing excellent client service. Mention specific experiences where you successfully managed client relationships or handled challenging situations.
Highlight Relevant Skills: In your CV, emphasise your computer literacy and any experience with online booking systems. Include examples of how you've built strong relationships with clients in previous roles, showcasing your ability to remain calm and attentive under pressure.
Proofread Your Application: Before submitting your application, thoroughly proofread your documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a client-facing role.
How to prepare for a job interview at Pets at Home Limited
✨Show Your Passion for Pets
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets, as this will demonstrate your genuine interest in the role and help you connect with the interviewers.
✨Highlight Your Customer Service Skills
Since the role involves providing exceptional service to clients, be prepared to discuss your previous customer service experiences. Use specific examples to illustrate how you've handled challenging situations and ensured client satisfaction.
✨Familiarise Yourself with the Practice
Research the veterinary practice beforehand. Understand their services, values, and any unique offerings. This knowledge will allow you to ask informed questions and show that you're genuinely interested in being part of their team.
✨Demonstrate Your Teamwork Abilities
As a Veterinary Receptionist, you'll be working closely with both clients and the clinical team. Be ready to share examples of how you've successfully collaborated with others in past roles, highlighting your ability to build strong relationships.