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- Tasks: Provide exceptional service to clients and care for their pets at our veterinary practice.
- Company: Join a friendly and professional team at Crawley Vets for Pets.
- Benefits: Enjoy discounts, career development, pension, and holiday allowance.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Minimum one year experience in a veterinary reception or similar role.
- Other info: Supportive environment that values teamwork and personal growth.
Overview
Your focus is to provide an exceptional service to our clients and the best care possible to their pets – providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success. Your great client service during a client\’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit. You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
This is a full-time role working 40 hours per week (part-time candidates working 30+ hours per week will also be considered).
If you enjoy providing great service and working in a team, we have just the opportunity for you at our Crawley Vets for Pets practice. We are seeking an experienced Veterinary Receptionist to join our friendly and professional team. The ideal candidate will have a minimum of one year\’s experience working in a veterinary practice or similar role and a passion for providing outstanding client service. In this role, you will play a key part in delivering exceptional care to our clients and their pets. You\\\’ll be joining a supportive, forward-thinking environment that values teamwork, personal growth, and a genuine love for animals.
Responsibilities
- You have a minimum of one year\’s experience working in a veterinary reception.
- You are the friendly and welcoming face for our clients and their pets when they arrive at the practice.
- You stay well-informed about our practice services and confidently guide clients through the options available to them.
- You remain calm, attentive, and focused on always delivering an exceptional client experience.
- You bring enthusiasm, drive, and a genuine passion for both people and pets to everything you do.
- You handle every situation with professionalism and empathy – whether it\’s comforting a client during a difficult moment or celebrating the joy of a new puppy\\\’s first visit.
- Your positive energy and warm personality help create a welcoming and friendly atmosphere for clients and colleagues alike.
In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.
Benefits
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance.
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Veterinary Receptionist - Crawley employer: Pets at Home Limited
Contact Detail:
Pets at Home Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist - Crawley
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the veterinary practice. Familiarise yourself with their services and values. This way, you can show off your knowledge and enthusiasm during the chat, making you stand out as a candidate who genuinely cares.
✨Tip Number 2
Practice your people skills! As a Veterinary Receptionist, you'll be the friendly face that clients see. So, brush up on your communication skills. Role-play with a friend or family member to get comfortable with greeting clients and handling various situations with empathy and professionalism.
✨Tip Number 3
Show your passion for pets! During your interview, share personal stories about your love for animals. Whether it's a funny pet story or a touching moment, this will help convey your genuine enthusiasm for the role and make a memorable impression on the hiring team.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. By applying directly through our site, you’ll ensure your application gets the attention it deserves. Plus, it shows you're proactive and keen to be part of our friendly practice!
We think you need these skills to ace Veterinary Receptionist - Crawley
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! Share any personal experiences or stories that highlight your passion for providing care and support to pets and their owners.
Highlight Your Client Service Skills: Make sure to emphasise your experience in delivering exceptional client service. Use specific examples from your past roles to demonstrate how you've built strong relationships with clients and handled various situations with professionalism and empathy.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality, so don’t be afraid to let it shine while keeping things professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at our Crawley practice!
How to prepare for a job interview at Pets at Home Limited
✨Know Your Stuff
Make sure you’re well-versed in the services offered by the practice. Brush up on common veterinary terms and procedures, so you can confidently discuss them during the interview. This shows your genuine interest and helps you connect with the interviewers.
✨Showcase Your People Skills
As a Veterinary Receptionist, building relationships is key. Prepare examples of how you've successfully interacted with clients in the past. Think about times when you’ve gone above and beyond to ensure client satisfaction or comfort, as these stories will highlight your suitability for the role.
✨Demonstrate Your Tech Savvy
Since the role involves using an online booking system, be ready to discuss your computer skills. If you have experience with specific software, mention it! If not, show your willingness to learn and adapt to new technologies quickly.
✨Bring Your Passion for Pets
Let your love for animals shine through! Share personal anecdotes about your experiences with pets, whether it's your own or through previous work. This will help convey your enthusiasm for the role and reassure the interviewers that you genuinely care about the well-being of their clients' pets.
