- Provide exceptional service to clients while ensuring the highest standard of care for their pets, acting as a vital link between clients and the clinical team.
- Build and maintain strong, trusting relationships with clients, their pets, and the practice team, fostering a positive experience at every visit.
- Deliver outstanding client service throughout each interaction, ensuring clients feel valued, informed, and confident in the care their pets receive.
- Greet clients warmly, provide support and guidance, process payments accurately, and efficiently manage future bookings.
- Coordinate the smooth operation of daily practice activities using the online booking system, demonstrating strong computer literacy and meticulous attention to detail. Previous experience in the veterinary industry or a customer care role is preferred.
- Act as the friendly and welcoming face for clients and their pets upon arrival at the practice.
- Provide clear guidance and support by maintaining a thorough knowledge of all practice services and additional offerings.
- Demonstrate a calm, attentive approach, consistently focusing on clients' needs and providing reassurance when required.
- Bring enthusiasm, energy, and a genuine passion for delivering exceptional client service and pet care.
- Handle a variety of situations with professionalism and empathy-from comforting clients during difficult moments to sharing in the joy of a pet's first visit.
- Contribute to a warm, supportive, and team-oriented environment, helping to create a positive experience for clients and colleagues alike. We're thrilled to have recently opened our state-of-the-art practice, and we're looking for an enthusiastic, caring professional to join our growing team!
Located inside one of our stores in the heart of Uxbridge, our brand-new surgery has been purpose-built to provide the highest clinical standards while offering a modern, welcoming workspace for our team. We pride ourselves on fostering a collaborative, supportive, and positive environment where every team member is valued and encouraged to thrive.
Why join us?
- Be part of something special from the very beginning.
- Work in a modern, purpose-built practice designed for excellence and comfort.
- Join a team that truly values collaboration and professional growth.
This is a full-time position working 40 hours per week (Monday, Tuesday, Thursday and Friday: 10am-7pm / Wednesday - one week on, one week off: 9am-7pm / Saturday - one week on, one week off: 9am-5pm with a salary in line with national minimum wage.
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.
- 20% discount at the Vet Group, Pets at Home and the Groom Room
- access to discounts and cashbacks
- in-house career development opportunities
- pension and holiday allowance
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Veterinary Receptionist - Uxbridge employer: Pets at Home Limited
At Pets at Home Limited, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through tailored development programmes and the opportunity to lead a dynamic team in a thriving retail environment. With competitive benefits and a focus on work-life balance, we empower our employees to make a meaningful impact in the pet care industry while enjoying the perks of working for a major UK retailer.
