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- Tasks: Join our team to provide exceptional customer service and care for pets.
- Company: Pets at Home, a passionate pet care retailer.
- Benefits: Attractive pay, paid holidays, birthday leave, and 20% store discount.
- Why this job: Make a real difference in the lives of pets and their owners.
- Qualifications: Strong communication skills and a love for pets.
- Other info: Flexible shifts with opportunities for career progression and community charity work.
Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands. As a Store Colleague, you'll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You'll also build strong customer relationships, enhancing their experience with us.
- Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
- Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
- Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
- Eagerness to Learn: A keen interest in ongoing learning and professional development.
- Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
- Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
- Flexibility: Flexible to work shifts that may include evenings, weekends, and some bank holidays.
Pets are amazing. If we're down, they lift us up. If we're lonely, they're our company. If we need a friend, they listen. Pets improve our health, increase our life expectancy, and lower our blood pressure. They make us think, make us care. And because pets are the best, they deserve the best. At Pets at Home, our trusted retail colleagues are here to give pets and their people exactly what they need. Our Vets for Pets colleagues are their voice when they can't tell us what's wrong. Our pet groomers are here to help them look and feel good. Our charitable foundation takes care of pets and their people in need. We're one pet family with a shared love of the animals who make us who we are. We know that there's nothing like the bond between pet and owner - many of us are pet owners too. And we're here to make that bond stronger than ever.
We may close this vacancy earlier than the specified closing date should we receive a sufficient number of applications. This allows our team to manage applications efficiently and ensure a positive experience for all candidates. Our preferred method of contact is via email. To ensure you receive our communications, kindly check your junk or spam folder regularly. We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
Attractive rates of pay
- Paid holidays
- Additional leave for birthdays, and special occasions
- 20% colleague discount in Stores
- Discretional annual bonus scheme
- Access to other discounts and benefits
- Opportunity to do charity work in your local community
- Career progression
Store Colleague - Torquay employer: Pets at Home Limited
Contact Detail:
Pets at Home Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague - Torquay
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pets at Home. Understand their values and what makes them tick. This way, you can show off your passion for pets and customer service, which is exactly what they’re looking for!
✨Tip Number 2
Practice your communication skills! Since strong communication is key for this role, try role-playing with a friend or family member. This will help you articulate your thoughts clearly and confidently during the interview.
✨Tip Number 3
Show your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues or helped customers. Being able to share these stories will demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and are keen to be part of the pet-loving family at Pets at Home.
We think you need these skills to ace Store Colleague - Torquay
Some tips for your application 🫡
Show Your Passion for Pets: Let your love for pets shine through in your application! Share any personal experiences or stories that highlight your connection with animals, as this will resonate with us and show you're a great fit for the role.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and qualities mentioned in the job description. We want to see how your unique experiences align with our values and the role of a Store Colleague.
Highlight Customer Service Skills: Since outstanding customer service is key, be sure to include examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to providing exceptional service, which is what we’re all about!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into our hands quickly, and we can’t wait to hear from you!
How to prepare for a job interview at Pets at Home Limited
✨Know Your Stuff About Pets
Before the interview, brush up on your knowledge of pets and pet care. Familiarise yourself with common pet breeds, their needs, and any products the company offers. This will show your passion for pets and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about times when you went above and beyond to help a customer or resolved an issue effectively. This will demonstrate your ability to meet and exceed customer expectations.
✨Practice Your Communication
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with answering questions and engaging in conversation.
✨Emphasise Teamwork and Flexibility
Be ready to discuss how you work well in a team and your willingness to adapt to different shifts. Share examples of how you've collaborated with others in the past and how you handle changes in a fast-paced environment.
